- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Oojo has a rating of 4.6 stars from 1,547 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price, and second time. Oojo ranks 5th among Discount Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 hours
It is usually difficult to trust third parties while booking tickets, especially international flights that are very costly. But Oojo made it easy, sent immediate updates on email, and provided all the required information and flight details.
I wanted to share my frustrating experience with Oojo.com in case others have faced the same issue. I booked business class tickets they advertised for $5,063.88, which was significantly lower than other competitors. The price seemed like a great deal, so I completed the booking and my credit card was charged. However, instead of issuing the tickets, they later sent me an updated "optimized travel plan" quoting a much higher price (around $7,400). When I asked for the tickets at the original price, they claimed that the price had increased because the seats were no longer available. What's shocking is that even after telling me the lower price was unavailable, they continued to display the fake price on their website for days, misleading other potential customers. This bait-and-switch practice is unacceptable and feels incredibly dishonest.
Booking through Saudi Airlines for Jeddah was prompt and that was 1st step in traveling and let's see 2nd step in Mar 2024.
Date of experience: January 9, 2024
Service is easy and fast. Continue with the good quality of service to your customers.
Date of experience: April 25, 2023
Thank you so much for your positive feedback.
In booking, my internet is disconnected. Nevertheless, an officer helps me in telephone. Really thanks.
Date of experience: October 2, 2022
Amazing feedback. Thank you so much for giving us 5 stars!
My order was completed very quickly and an assistant answered all my questions. Thank you!
Date of experience: February 21, 2023
We're glad to hear that your ticket was completed quickly and that our assistant was able to answer all of your questions.
Easy and inexpensive also called customer service extremely helpful, Adel Heid was wonderful and professional
Date of experience: October 15, 2022
We can’t wait to share your 5-star review with our team. They’ll be thrilled!
Fast and secured, everything I want when I buying airline tickets.
Date of experience: March 3, 2024
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes.
Best price range on web search and an easy purchase options
Date of experience: March 9, 2024
Dear Manu, We're pleased to hear that you had a easy and professional experience with our service.
Very reasonable price for the ticket… easy to book
Date of experience: March 7, 2024
Thank you for the great review! Safe travels.
Quite a real customer care. Got a call after booking and she confirmed everything.
Date of experience: January 29, 2024
We are so glad you've been satisfied with our services! Thank you so very much for being our Customer!
They are best even though they have let me down initially, but they stand by what is posted air fare price.
Date of experience: October 17, 2022
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
It was simple, quick and easy.
I have never have heard about this source
Will recommend to my family and friends
Date of experience: August 30, 2022
Dear Irin,
We’re happy you had a fantastic time with us!
Thanks for your trust, we’re thankful for amazing customers like you.
USER FRIENDLY and was very easy to use. We had great experience and will definitely recommend the site to all travelers!
Date of experience: June 4, 2023
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Booking on their site was easy. Melody was very helpful. Got my eticket not long. Everything went smoothly. Will recommend oojo.
Date of experience: August 18, 2022
Thank you for being our customer and leaving us a wonderful 5-star review.
It was great and made our booking very convenient, easy and less worries.
Date of experience: February 13, 2024
We're really grateful and appreciate you taking the time to share your rating with us!
It was fast and easy process! Fast email with ticket confirmation.
Date of experience: February 27, 2024
Thank you for your positive feedback! We're delighted to hear that you found the ticket purchase process on mobile fast and easy, and that you received your ticket confirmation promptly via email. We appreciate your support!
I was trying to book plane tickets. I had a problem on the website, they called me right away and booked me another plane ticket for the same price.
Date of experience: December 8, 2022
Hi Chloe,
Reviews like yours make our day because it makes all the hard work worthwhile. It's so fantastic that our service has made such a difference and has finally solved your problem.
Thanks again for choosing OOJO, and we can't wait to see you again!
Don't know why they have such a good rating, but for me it was a nightmare dealing with these unprofessional people! So I decided to save $100 and bought my tickets through this agency instead of directly from the airlines. That was one of the worst decisions I made. Right from the start they started sending me emails about how unprotected my tickets are and in case if the flight gets delayed or canceled, I will not be able to get redirected to the next flight and I will not get a refund or anything. Only if I buy their "Additional feature", then I will be "on a safe side". Which is totally untrue because each airline has their obligations in case of a delayed/cancelled flight. They will put a passenger on another flight with no problem and it's written in their policies. And moreover I worked as a flight attendant for more than 4 years, so I know how everything works there. But this agency was lying straight in my face, making me feel frustrated and I really had a terrible nerve wrecking time with them. They also offered to insure my luggage for additional price. Which is another attempt to make me pay more, because each airline already insures each luggage for a damage/lost. Then there was another mind blowing problem regarding to their words. When I was buying tickets, their website only asked me for my full name and my credit card credentials. And when I was calling them a week later to put my passport number on file, they announced that I might be denied in being admitted onboard, because my passport gets expired in 2,5 months after the travel date! The only thing they didn't check is my nationality, because there is a big difference in regulations regarding passports of different countries. So I was traveling from the US to my homeland. So regarding to my country's border control rules (and any country at all), a citizen must be admitted to their own country even with expired passport. So this Agency put so much frustration in me, that I was worried for the entire period of 2 months before my trip. And it was a complex trip, I was flying through Turkey and Kazakhstan. I didn't have any issue with my passport in any of those countries though. And I was admitted to my country without any problem.
This Agency looks very unprofessional to me, especially the way they make people buy additional features which are already included in the tickets.
Also they are located outside of the US. Once I dialed their hot line and someone answered right away as if I was calling a private number. So there wasn't any introduction menu like usually when you call a hot line.
I will never use any agencies again I will buy tickets directly from the airlines to save my own mental health.
Date of experience: July 22, 2023
Dear Anna O.
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID:253713
Please email this ID at feedback@oojo.com
With your booking confirmation number, and we will get in touch with you.
It took just a few minutes to book a return flight to Washington DC for me and my son. And it's the cheapest price around.
Date of experience: November 13, 2022
Hello Ibrahim,
We’re so happy to hear from you!
Thank you for reaching out and providing us with valuable feedback.
Have a wonderful day!
I'm very satisfied for the service I received in purchasing the tickets. I will definitely use this sIte again. Very professional and fast as well.
Date of experience: July 23, 2022
Dear Alketa,
Thanks for your 5-star review! We sincerely appreciate your feedback.
Booked tickets for my family (of 5) trip for next year. Simple, easy to do... esp compared to some of the games other sites play.
Date of experience: September 24, 2022
Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.
Very fast and user friendly booking experience, loved it and will use it again for sure!
Date of experience: February 19, 2024
We're thrilled to hear that you had a fast and user-friendly booking experience! Thank you for your positive feedback. We look forward to assisting you again in the future. If you have any more travel plans, feel free to reach out. Safe travels!
The staff understand my questions and provide direct and clear answers!
Date of experience: February 20, 2024
We are so glad when we see that our customers are happy with agent's assistance! Many thanks for sharing your positive impression on our services!
The flight cancellation charges and date change charges are very high.
Date of experience: February 20, 2024
Thank you for your positive feedback on our customer support! We're sorry to hear that you find the flight cancellation and date change charges high. Please note that cancellation charges are determined by the airline, and their policies supersede those of the agency.
Good deal and fast booking. I found it on skyscanner.
Date of experience: February 26, 2024
Thank you very much for sharing your positive impression on our services! We appreciate it a lot!
I enjoyed booking independently on line. I never did it before.
Awesome experience.
Date of experience: January 29, 2024
Thank you! We're glad you had a quick and awesome experience booking online independently. If you ever need assistance again, feel free to reach out. Safe travels!
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Since founded in 2011, Oojo has continually optimized its global products coverage and technical solutions, to make international travel affordable for everyone.
We are glad you've been satisfied with our assistance! Our agents are doing their best to produce a great result to the customers satisfaction! Thank you very much for being our customer!