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Oojo has a rating of 4.6 stars from 1,547 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price, and second time. Oojo ranks 5th among Discount Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 hours
It is usually difficult to trust third parties while booking tickets, especially international flights that are very costly. But Oojo made it easy, sent immediate updates on email, and provided all the required information and flight details.
I wanted to share my frustrating experience with Oojo.com in case others have faced the same issue. I booked business class tickets they advertised for $5,063.88, which was significantly lower than other competitors. The price seemed like a great deal, so I completed the booking and my credit card was charged. However, instead of issuing the tickets, they later sent me an updated "optimized travel plan" quoting a much higher price (around $7,400). When I asked for the tickets at the original price, they claimed that the price had increased because the seats were no longer available. What's shocking is that even after telling me the lower price was unavailable, they continued to display the fake price on their website for days, misleading other potential customers. This bait-and-switch practice is unacceptable and feels incredibly dishonest.
And, the prices are outstanding. The customer service was congenial. I like the way you follow-up with your customers.
Date of experience: December 23, 2022
The staff & agent in Oojo are very helpful w/ my booking. Especially Thankful to Shank & Grisharve.
Date of experience: September 19, 2023
Dear Sheryl D.,Our agent will be happy to hear that his hard work paid off. Thank you for your positive feedback!
They explained my flight details but cant say what they will do if i will have a problems later
Date of experience: February 13, 2023
Hello! We’re really grateful and appreciate you taking the time to share your honest rating with us.
I have found a very good flight with very good price.
Date of experience: February 7, 2024
Thanks a lot for taking the time to write such a wonderful review.
Good follow up with customer about booking
Nice service fell comfortable with company
Date of experience: December 14, 2023
Thank you so much for taking the time to leave us feedback!
Good communications and great prices
Easy to get in touch with
Date of experience: February 7, 2024
We appreciate your commendation on our effective communication and competitive pricing. Our commitment to accessibility ensures ease of contact. Thank you for recognizing our efforts
I had amazing experience with your company and I hope so all my future trips schedule with you
Date of experience: December 23, 2023
Thank you for the great review! Safe travels.
Simple search and booking experience. No hassle, all in one page.
Date of experience: February 6, 2024
Thank you for your feedback! We always make sure that our customers receive the best services.
Very easy and quickly service with a price you can't beat. Thank you!
Date of experience: November 5, 2023
We are happy that you are satisfied with our products and services.Thank You.
Very professional and low fare ever. Quick and smooth.
Date of experience: January 30, 2024
Many many many thanks for such a great review of our services! Your positive feedback is highly appreciated!
Good prices and good customer service. Highly recommend travel site for airline tickets
Date of experience: April 19, 2023
We’re really grateful and appreciate you taking the time to share your rating with us!
Fast and easy to use. Prices up to date information. Had no problems.
Date of experience: January 7, 2023
Dear Bax,
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.
Excellent help and been good chat with her considering all her suggestions thanks
Date of experience: July 20, 2023
Dear Ricardo C., Thank you for your kind words! We are thrilled to hear that you had a great experience with us.
Flight found fast...cheap and easy. Will definitely recommend to friends and family members
Date of experience: January 17, 2023
Thank you so much! It fills us with pride to know that our service is valued by our community. We strive to be the best we can be every day.
Thank you so much for your help. Very useful your guideline and support
Date of experience: August 13, 2023
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
Smooth booking and clear information. Lower price compared with others.
Date of experience: February 2, 2024
Dear Qing, We're thrilled to hear that your booking experience was smooth and that you found our prices competitive. Providing clear information and value for our customers is a priority for us.
If there was a zero star, I would gladly give this travel agency Oojo one. Folks, don't book through any travel agency. They will not help you if something goes wrong. All they care about is MONEY, nothing else. We were on our way to Nairobi Kenya to visit family from my wife's side. We live in AZ. You can imagine that it would be a long flight. I called this travel agency) and inquired about booking. I told the agent that I am a little bit skeptical because of the reviews and some terrible stories people share on so many platforms. I called around December 2,2022 and inquired about booking 3 round trip flights. The agent reassured me that "there is nothing for me to worry about". My worst nightmare came to pass once I booked the 3 round trip flights. The travel date was set for January 16,2023 at 8:00 pm. I went to the counter to check my luggage only to be told that my 2 year old would need a visa to get to Nairobi Kenya. The airline then notified that that my 2 year old needs a Kenyan Visa even though we were told that a Visa would be issue to her at port of entry in Nairobi Kenya airport. My wife is from Kenya and she knows that Visas are issued at point of entry. The airline would not let me check my luggage and board. I was then given a piece of paper with some number to call. I called the airline customer and I called the travel agent more 12 times while I remained at LAX and hope at least that I would find someone to help me book another flight. We tried to talk to even the employees for Saudia Airline but they told me there was nothing they could do. We then contacted the Kenya embassy and sorted through the visa situation for my 2 year old. We then called the travel agency again to try to get some help. These people are so unprofessional and rude. They put me on hold for 54 minutes and never got back to the phone. When I realized that nobody from the airline or the travel agency was willing to help me, I decided to head back home to AZ BY GETTING RENTAL CAR. Of course, the travel agency already processed payment. I wish I did not listen to this lying travel agent. I will never anything from any travel agency. I hope this review helps someone avoid the same mistake that I've made by booking with this scamming travel agency. This is the worst customer service ever and the worst experience. Oojo is the worst travel agency. Don't do business with them. Book directly from the airline instead.
Tip for consumers:
Don't book from this travel agency. Make sure they put everything in writing.
Products used:
I could not catch the flight . service was not rendered
Date of experience: January 19, 2023
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 217439
You have the possibility to reach us anytime emailing this ID at feedback@oojo.com
Thank you in advance.
Easy to book and able to avail discount automatic deduction from the ticket you buy.Thank you
Date of experience: January 11, 2024
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us.
When I was talking they explain and described very well. Answer all my questions
Date of experience: January 30, 2024
Your happiness made our day beautiful! Thank you very much for sharing your excellent impression on our services!
It was so easy, convenient and friendly booking system.
Date of experience: January 29, 2024
Thanks a lot for sharing your amazing impression on our services!
Easy to book flights. I will recommend your company to family and friends. I had a great experience
Date of experience: April 7, 2023
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
The best price for the same tickets so far. I was looking & calling so many travel agents.
Date of experience: August 6, 2023
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Since founded in 2011, Oojo has continually optimized its global products coverage and technical solutions, to make international travel affordable for everyone.
Dear Bryant,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!