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Oojo has a rating of 4.6 stars from 1,530 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price, and second time. Oojo ranks 5th among Discount Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 hours
One of my flights was cancelled so I had to change it. They gave me the best options and I was able to pick a even better connection flight. I am very happy with their service! The wait time on hold less then 1 minute, the overall conversation less then 10 minutes.
I wanted to share my frustrating experience with Oojo.com in case others have faced the same issue. I booked business class tickets they advertised for $5,063.88, which was significantly lower than other competitors. The price seemed like a great deal, so I completed the booking and my credit card was charged. However, instead of issuing the tickets, they later sent me an updated "optimized travel plan" quoting a much higher price (around $7,400). When I asked for the tickets at the original price, they claimed that the price had increased because the seats were no longer available. What's shocking is that even after telling me the lower price was unavailable, they continued to display the fake price on their website for days, misleading other potential customers. This bait-and-switch practice is unacceptable and feels incredibly dishonest.
Honeslty pretty smooth. First time booking and everything is good i can see my confirmed flight on the westjet page.
Date of experience: November 2, 2024
I have used Oojo for my last few trips and their online ordering process is so easy to navigate. Great customer service, too.
Date of experience: October 30, 2024
Thank you for your awesome review! We’re thrilled to hear that you’ve had a great experience with Oojo and found our online ordering process easy to navigate.
I appreciate trev working with me and being patient he made the process super easy I spoke to almost 7 agency's but trev was great!
Date of experience: August 3, 2024
Your agent would be so pleased to hear your words of appreciation! Thank you very much!
Listened well and tried his best to help. He was patient and gave me real expectations of the wait time.
Date of experience: July 31, 2024
Dear Customer, We value your positive feedback on the service delivered by our representative. Your decision to entrust us with your travel requirements is truly appreciated.
Easy to book flights and keep the price low.it provides more flights to choose. And it provides discount on each flight.
Date of experience: August 16, 2024
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes.
That my first time I use this I found that is very good and easier service here,,, so I am very happy with
Date of experience: September 21, 2024
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
The staff at Oojo is polite and helpful. I have used them before and have been so happy with their service.
Date of experience: August 16, 2024
We appreciate a lot your excellent feedback of the agent's assistance! Many thanks for cooperating with us!
The bad news is that our airline canceled one of our flights. The good news is that Oojo handled it with speed, professionalism, and excellent service. When the flight was canceled, Oojo contacted me right away via email, text, and phone just to make sure that I was receiving the news. It was easy to work with them and when I was not able to accept the recommended flight change, they worked efficiently with me to find an alternative that did work. Their responses were always prompt and thorough. We have had to work with other airlines and issues before in my daughter's international travels and none of them were this smooth and headache free. I am so thankful that we went with Oojo for my daughter's international plane ticket and we will DEFINITELY plan on using them again in the future! THANK YOU, OOJO!
Date of experience: July 9, 2024
Many thanks for a 5 star review! We are pleased to hear your kind words about your excellent experience with us!
Booking my international flight was easy, quick, and the fare was cheaper than other sites. The customer service is quick and responsive.
Date of experience: August 13, 2024
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
I called Aguilar and he solved all my concerns as my luggages
He assured my 3 luggage each is 50 pounds + hand bag 18 pounds per passenger
Thanks
Date of experience: October 7, 2024
Thank you for sharing your positive experience with Aguilar! We’re glad to hear he was able to address all your concerns regarding your luggage. It's important to us that our clients feel confident and well-informed about their travel arrangements.
Easy booking. An Oojo representative called right after booking to make sure everything was correct.
Date of experience: August 12, 2024
Dear Customer, We wanted to extend our sincere thanks for your glowing review! It brings us immense joy to know that your travel experience with us was enjoyable.
It took me less than 5 minutes to book the tickets and get the e tickets from Oojo and also get the confirmation email from the airline. Perfect.
Date of experience: August 18, 2024
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes.
Best experience.cheap fair compare to other travel website. Their service is the best. Always ready to help.
Date of experience: August 6, 2024
Many thanks for such a great review of our services! We are so pleased to hear your kind words about our business!
Buy cheap flight to home country 1-2 times a year, very convenient to book the tickets online.
Date of experience: September 25, 2024
Dear Customer, Thank you so much for your kind words! We're thrilled to hear about your positive experience with our travel agency.
I'm not sure about the actual flight paperwork
I will tell you once the process is done
Date of experience: October 12, 2024
Thanks for the 5 stars rating!
Struggled to find a flight to match with my family as they already had tickets booked. Searched another leading travel site and could not find anything. Then tried Oojo and within a few short minutes found exactly what I needed and at a very reasonable cost. Highly recommend.
Date of experience: June 15, 2024
Thank you for the great review! Safe travels.
After booking my trip a customer service representative from Oojo to make certain that all of my needs were met. I was able to have the representative reserve window seats for all of my flights ahead of time. Oojo also verified all of my flight times as well as the periods of layover. I used Oojo in March of 2024 as well and had the same satisfaction from the customer service.
Date of experience: June 25, 2024
Thank you for the great review! Safe travels.
Fast, easy to navigate the options, got a great deal, and I love the little bee!
Date of experience: October 9, 2024
Thank you so much for taking the time to leave us feedback!
Our niece in Vietnam recommended us to download your app and book our hotels and flights for our trip to Vietnam in October 2024. We were amazed how easy and save us money booking with Agoda. Thank you
Date of experience: June 18, 2024
We are so glad you've been satisfied with our assistance! We hope to see you once again on our website whenever you desire to travel! Thank you very much!
Got a ticket from LV to Tehran
The jenteman helped me and he was very nice and friendly and helpful.
Date of experience: October 1, 2024
Dear Customer, Thank you for taking the time to share your experience with us. Your feedback is valuable, and we appreciate your trust in our service. We look forward to serving you again in the future.
I like that return call after I book. It's a way of confirmation all my details.
Date of experience: August 30, 2024
We appreciate a lot your kind word towards our serrvices! Thank you very much for being our customer!
Got cheap ticket with simple / easy experience on the website, will definitely come back for my next flight booking, thank you!
Date of experience: August 1, 2024
We are so happy to hear about your satisfaction with our website! Looking forward to assist you once again whenever you desire to travel!
You have explored a good (cost-effective) source /airline for us to travel to NY.
Thank you very much
Date of experience: July 30, 2024
Thank you for your feedback! We’re delighted to hear that you had a good experience booking your ticket.
However, it was taken time to receive email on booking confirmation.
Since, it was gone blank the page of payment done, but after a few minutes I have received details of booking confirmation via email.
Thanking you.
Regards,
Date of experience: July 2, 2024
Superb service from the agent. Explained well the extras and gave very helpful information.
Date of experience: September 17, 2024
We are glad that our agent was able to meet your expectations!
A smooth, easy and affordable process. It was understandable and straight forward. Thank you
Date of experience: September 4, 2024
Thank you so much for taking the time to leave us feedback!
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Since founded in 2011, Oojo has continually optimized its global products coverage and technical solutions, to make international travel affordable for everyone.
We are so glad you've been satisfied with the booking process! We hope to see you once again on our website whenever you desire to travel! Thank you very much!