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Oojo has a rating of 4.6 stars from 1,546 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price, and second time. Oojo ranks 5th among Discount Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 hours
It is usually difficult to trust third parties while booking tickets, especially international flights that are very costly. But Oojo made it easy, sent immediate updates on email, and provided all the required information and flight details.
I wanted to share my frustrating experience with Oojo.com in case others have faced the same issue. I booked business class tickets they advertised for $5,063.88, which was significantly lower than other competitors. The price seemed like a great deal, so I completed the booking and my credit card was charged. However, instead of issuing the tickets, they later sent me an updated "optimized travel plan" quoting a much higher price (around $7,400). When I asked for the tickets at the original price, they claimed that the price had increased because the seats were no longer available. What's shocking is that even after telling me the lower price was unavailable, they continued to display the fake price on their website for days, misleading other potential customers. This bait-and-switch practice is unacceptable and feels incredibly dishonest.
I paid $250 for the luggage in spite it was included in my trip.
The clerk said the ticket has no extras.
Tip for consumers:
oojo company may be cheaper a little but the worst .
Date of experience: October 5, 2021
Oojo's customer service was really helpful to re-book my ticket for a later date when I missed my Emirates flight back in Dec 2021
Date of experience: January 7, 2022
My entire family love Ojoo Well we 're always looking something better deal and the Ojoo is only name coming in mind
Date of experience: August 31, 2022
Hi Masood,
Thank you so much for your amazing review! We are so happy to hear that you are enjoying working with us. Thank you for taking time out of your day to leave us this super kind review.
From all of us at OOJO family, we look forward to seeing you again soon.
I'm very satisfied with this website, so easy and fast to book a flight!
Date of experience: January 26, 2024
Thank you for the great review! We wish you safe travels.
Nice service, very friendly and very clearly to tell me every step
Date of experience: December 13, 2023
Dear Qixiang, thank you for your positive feedback! We're pleased to hear that you had a great experience.
Good customer services, respond quickly not like other agents.
Date of experience: January 24, 2024
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Good experience. Quick experience. Nicely done. Fair price. Competitive rate. Fast.
Date of experience: January 1, 2024
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback!
Booking flights was very convenient and fast. Online bookings experience was easy
Date of experience: November 15, 2023
Dear Shirley C. Thank you for sharing your positive experience with us! We're thrilled to hear that booking flights with us was convenient and fast for you.
Called to verify my reservation due to pay verification and was told that my reservation still not updated in the system?
Date of experience: July 28, 2022
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 179079
Please email this ID at feedback@oojo.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
I found this via kayak. We got the good deal and it was easy to book.
Date of experience: January 18, 2024
Dear Customer, thank you for your positive review!
Fantastic service. Great price. Agent called within 10 minutes of booking my flight
Date of experience: January 17, 2024
Dear Larry, your satisfaction is our main reward, thank you for sharing your experience!
Easy and smooth travel experience with an affordable price.
Date of experience: January 17, 2024
Dear Vishal, your support means the world to us, thank you for sharing your experience.
Great company very good and fast communication. I am glade you guys doing best. Thanks
Date of experience: January 17, 2024
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Good service and more comfortable please send ticket mobile number also
Date of experience: January 16, 2024
We are always trying to bring the best services.Thank you for the 5 stars.
Good service app easy to book flight tickets this app cery impressive
Date of experience: January 11, 2024
She was very helpful with rescheduling my flights as per my need.
Date of experience: May 27, 2023
Thanks so much for sharing your experience with us!
Prompt service from a agent when needing to call for a question
Date of experience: August 4, 2023
Dear Larry M., Thank you for your kind words! We are thrilled to hear that you had a great experience with us.
Staff and customer service were very helpful. Website very easy to use
Date of experience: August 9, 2023
Dear Lauretta C., We're glad to hear that you had a great experience with the service and that the website was very easy to use.
Very good service
It's very easy and faster all I have to say thank you very much.
Date of experience: February 12, 2023
We appreciate the great review and are delighted we could help. Please contact us if you have any further needs or queries!
I got my ticket with a good price, good airline, convenience website.
Date of experience: August 29, 2023
We are really glad to hear such a good review coming from our customers. Thank You.
It was easy to book. Quick, reliable and no unexpected fees added.
Date of experience: January 15, 2024
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Pleasant experience was able to accomplish everything requested.
Date of experience: January 12, 2024
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Nice service and very helpful
It's my second time to do business with you
Date of experience: January 12, 2024
We’re really grateful and appreciate you taking the time to share your rating with us!
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Since founded in 2011, Oojo has continually optimized its global products coverage and technical solutions, to make international travel affordable for everyone.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 123059
Please email this ID at feedback@oojo.com with your booking confirmation number, and we will get in touch with you
Thank you in advance.