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Oojo has a rating of 4.6 stars from 1,540 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price, and second time. Oojo ranks 5th among Discount Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 hours
It's my first time booking a flight with any third party site and so was very stressed but the price was very attractive so went ahead and called and was guided very well by Kalan who put me at ease and helped me book the ticket online. I didn't like that they could not do it for us. But guess in a way it's good that we don't have to give our card details to anyone. Immediately after I booked I got my e ticket in a min and I checked the ticket with booking details on the airline site and it was there. Was able to put my meal details and was at ease. Thank you for the easy process
I wanted to share my frustrating experience with Oojo.com in case others have faced the same issue. I booked business class tickets they advertised for $5,063.88, which was significantly lower than other competitors. The price seemed like a great deal, so I completed the booking and my credit card was charged. However, instead of issuing the tickets, they later sent me an updated "optimized travel plan" quoting a much higher price (around $7,400). When I asked for the tickets at the original price, they claimed that the price had increased because the seats were no longer available. What's shocking is that even after telling me the lower price was unavailable, they continued to display the fake price on their website for days, misleading other potential customers. This bait-and-switch practice is unacceptable and feels incredibly dishonest.
Good customer service, good customer, very kind, very kind
Date of experience: January 3, 2023
Haven't taken the flights yet – so far everything is in order.
Date of experience: October 30, 2023
Thank you very much for sharing your positive experience with others, we really appreciate it!
Fast respond great deal for south Asia they have good communication representatives available
Date of experience: October 31, 2023
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Quick and double check with us to ensure the corrected information.
Date of experience: October 15, 2023
Thank you for the great review! Safe travels.
Excellent for service. Thank you for a great service
Date of experience: May 31, 2023
Thanks so much for sharing your experience with us!
Piyush was very patient with us and assist us is beyond any limits. He is very good assets to your company.
God bless you my son
Date of experience: August 3, 2022
Dear Ketsana,
It means so much when our best customers share their experiences. I’m glad we were able to meet your expectations!
Great service n friendly staff will buy tickets again
Date of experience: October 5, 2023
Thank you for the great review! Safe travels.
Very responsive team and i am happy with the outcome
Date of experience: October 5, 2023
Your agent would be so pleased to hear your words of appreciation! Thank you very much!
I needed to go home country in short notice and found unbelievably cheap price.
Date of experience: October 7, 2023
Thank you for the great review! We wish you safe travels.
Outstanding, great service. Yes I would go back for more travel
Date of experience: October 10, 2023
Dear Veronica T., Thank you for your kind words. We are grateful for your feedback.
Checking out was very fast.respond was very quick.
Date of experience: February 27, 2023
Thank you so much for taking the time to leave us feedback!
Great services! We got the Air India ticket very fast. I highly recommended working with this company.
Tip for consumers:
They are reliable.
Products used:
Air Ticket
Date of experience: June 17, 2021
Better price, good selections, friendly user, fast updates
Date of experience: June 25, 2023
We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance
Very patient agent who spent a lot of time to answer my questions,thank you Sir.
Date of experience: March 8, 2023
Thank you so much for the review! Safe travels.
Great customer service. Good price. Will definitely recommend
Date of experience: June 27, 2023
We're really grateful and appreciate you taking the time to share your rating with us!
I am very pleased with the accommodations and schedule
Date of experience: April 19, 2023
Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!
Easy to call them and help you solve your problem.
Date of experience: September 20, 2023
We are really glad to hear such a good review coming from our customers. Thank You.
Professional and patient, I'm very satisfied with service I received,
Date of experience: July 3, 2023
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive review and feedback.
Will be using this site again for future travel. Easy to use and great deals!
Date of experience: September 15, 2023
It is our pleasure to hear your valuable feedback!
Very easy to use site with extremely good airfare deals. I will be back for more flight bookings soon!
Date of experience: November 23, 2020
Dear Philip, thank you so much for your positive feedback! If there is anything you would recommend us improving, please drop a line at feedback@oojo.com.
Fast customer services, easy to book flight, I booked with them since 2015.
Date of experience: July 4, 2023
Thanks a lot for being our loyal customer! Your satisfaction and cooperation made our day amazing!
Great customer service instantly got this resolved
Date of experience: May 16, 2023
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Since founded in 2011, Oojo has continually optimized its global products coverage and technical solutions, to make international travel affordable for everyone.
Hi Hugo,
Thank you so much for your amazing review! We are so happy to hear that you are enjoying working with us. Thank you for taking time out of your day to leave us this super kind review.
From all of us at OOJO family, we look forward to seeing you again soon.