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Oojo has a rating of 4.5 stars from 1,532 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price, and second time. Oojo ranks 5th among Discount Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 hours
It's my first time booking a flight with any third party site and so was very stressed but the price was very attractive so went ahead and called and was guided very well by Kalan who put me at ease and helped me book the ticket online. I didn't like that they could not do it for us. But guess in a way it's good that we don't have to give our card details to anyone. Immediately after I booked I got my e ticket in a min and I checked the ticket with booking details on the airline site and it was there. Was able to put my meal details and was at ease. Thank you for the easy process
I wanted to share my frustrating experience with Oojo.com in case others have faced the same issue. I booked business class tickets they advertised for $5,063.88, which was significantly lower than other competitors. The price seemed like a great deal, so I completed the booking and my credit card was charged. However, instead of issuing the tickets, they later sent me an updated "optimized travel plan" quoting a much higher price (around $7,400). When I asked for the tickets at the original price, they claimed that the price had increased because the seats were no longer available. What's shocking is that even after telling me the lower price was unavailable, they continued to display the fake price on their website for days, misleading other potential customers. This bait-and-switch practice is unacceptable and feels incredibly dishonest.
Great service I had and fast, keep up doing that guys
Date of experience: December 24, 2022
Quick and efficient transaction that took no time at all. Thanks
Date of experience: November 4, 2022
Dear Khaled,
Thank you so much for giving us 5 stars. You made our day!
Good conversation with the travel assistant, very informative
Date of experience: April 22, 2023
We’re really grateful and appreciate you taking the time to share your rating with us!
Great price, quick service, and very easy to navigate
Date of experience: November 1, 2022
Hi Syed,
Thank you so much for your amazing review! We are so happy to hear that you are enjoying working with us. Thank you for taking time out of your day to leave us this super kind review.
From all of us at OOJO family, we look forward to seeing you again soon.
Easy and good price for my economic possIbility thank you
Date of experience: May 14, 2022
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 161979
Please email this ID at feedback@oojo.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
It is quick and easy. I have a very good experience
Date of experience: April 25, 2023
Thank you so much for your positive feedback.
Good customer service, cheap and fast travel method
Date of experience: March 9, 2023
Thank you so much for taking the time to leave us feedback!
I recommend and they give me great help. Very good customer services. Thank you
Date of experience: March 10, 2023
We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance!
Service your web very ease good price also second time i book flight.
Date of experience: September 19, 2022
Dear Jagrup,
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
Confirmation email has a phone # to call with any questions.
Date of experience: September 18, 2022
Dear Giedre,
We’re happy you had a fantastic time with us!
Thanks for your trust, we’re thankful for amazing customers like you.
Streamlined, smooth, fast. Heard negative things online but didn't have any issues
Date of experience: May 16, 2022
Thank you for good service! It was excellent and completely full!
Date of experience: May 17, 2022
Better prices for luggage than competing websites...
Date of experience: January 23, 2023
Dear Emanuel,
We are incredibly grateful that you took the time out to leave us a 5-Star review.
I decided to change the date of my flight, and they did It in less than 20 minutes.
Date of experience: July 25, 2022
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.
Easy transaction but when I tried calling customer service keep going to voice mail
Date of experience: October 27, 2021
It's was a great experience fast and easy to fill up
Date of experience: September 23, 2022
Thank you for being our customer and leaving us a wonderful 5-star review.
Excellent experience. I just booked a flight and it's great. Let's see what happens in future
Date of experience: September 21, 2022
Dear Nayeem,
Thank you so much for your feedback.We are hard at work offering the best service and it’s always rewarding to hear kind words.
Thanks again!
Find my ticket fly from. US to turkey easy and good deal thanks
Date of experience: April 29, 2023
We are thrilled to hear that our agent provided excellent service and made your experience a positive one. Thank you so much for taking time to leave us this amazing review.
Good service reliable and fair price must recommended
Date of experience: July 8, 2022
Dear Janrenn,
It means so much when our best customers share their experiences. I’m glad we were able to meet your expectations!
Excellent service. Great prices. Website was very friendly and easy to navigate.
Date of experience: August 19, 2021
Very helpful and precise in instruction navigation of site pervaded
Date of experience: August 1, 2022
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 179091
Please email this ID at feedback@oojo.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Since founded in 2011, Oojo has continually optimized its global products coverage and technical solutions, to make international travel affordable for everyone.
Dear Mohamed,
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.