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Oojo has a rating of 4.5 stars from 1,532 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price, and second time. Oojo ranks 5th among Discount Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 hours
It's my first time booking a flight with any third party site and so was very stressed but the price was very attractive so went ahead and called and was guided very well by Kalan who put me at ease and helped me book the ticket online. I didn't like that they could not do it for us. But guess in a way it's good that we don't have to give our card details to anyone. Immediately after I booked I got my e ticket in a min and I checked the ticket with booking details on the airline site and it was there. Was able to put my meal details and was at ease. Thank you for the easy process
I wanted to share my frustrating experience with Oojo.com in case others have faced the same issue. I booked business class tickets they advertised for $5,063.88, which was significantly lower than other competitors. The price seemed like a great deal, so I completed the booking and my credit card was charged. However, instead of issuing the tickets, they later sent me an updated "optimized travel plan" quoting a much higher price (around $7,400). When I asked for the tickets at the original price, they claimed that the price had increased because the seats were no longer available. What's shocking is that even after telling me the lower price was unavailable, they continued to display the fake price on their website for days, misleading other potential customers. This bait-and-switch practice is unacceptable and feels incredibly dishonest.
Very unprofessional, unethical, immature company who had no clue on customer experience. Probably the worst tech used as no agent knows anything about any conversation. Been saying same thing to different people every couple of days. Got 5 emails for process refund. Everytime I click it gives me different number but I keep on getting email from OOJO to complete the process which never seem to get completed. Avoid the site if you can,,$50 saving is not worth the hassle if you get into any.
Tip for consumers:
Avoid the scammers.
Products used:
Nothing
Date of experience: April 7, 2024
Called on a Sunday 10 pm, didn't have to wait a bit. I talked to a very nice staff member and had my problem solved right way, in less than one minute. Thank you!
Date of experience: April 28, 2024
Thank you for the amazing review! We always strive to provide our agents the best experience.
I liked that the company called me to confirm my booking.
Date of experience: June 13, 2024
Thank you so much for taking the time to leave us feedback!
They have given me the good information about the flight, baggage information, etc.
Date of experience: June 13, 2024
Dear Customer, Thank you for taking the time to share your positive experience with us. Your feedback is valuable to us, and we look forward to assisting you with any future travel plans.
Called me to double check my name match with passport.
Date of experience: June 12, 2024
Dear Customer, Thank you for choosing us for your travel needs, and we look forward to the opportunity to serve you again.
First time booking with Oojo and it's very easy. Don't know why I can't book my seating at the same time.
Date of experience: May 17, 2024
Thank you very much for sharing your positive experience with us! We highly appreciate your time and cooperation!
Take easy booking and cheapest fare offered. My second time using Oojo for my international travel. Received email to remind my flight date. Easy to call customer service for assistance
Date of experience: August 4, 2024
Thank you, for the amazing review! We put in the work to keep you and all of our clients happy. We hope to see you again.
I have been using this site for multiple times more and always have very pleasant experience. The best part I can contact them anytime and there's always a quick response and you can actually talk to life person and always friendly and helpful. Keep up the good work
Date of experience: April 12, 2024
Thank you, for the amazing review! We put in the work to keep you and all of our clients happy. We hope to see you again.
Easy booking online. No hanky panky, like some travel agencies show one price and than say the price has changed.
Date of experience: August 15, 2024
We appreciate a lot your excellent feedback of our services! Many thanks for cooperating with us!
My first time using Oojo, so far so good. Nice and easy to use the website
Date of experience: June 8, 2024
Dear Customer, Thank you for sharing your positive experience. We're glad to hear that you had an easy time booking your ticket.
Awsome quick booking. I would highly recommend it for all people planning to book their flight travels.
Date of experience: May 26, 2024
Thank you for your kind words! We're thrilled to hear that you had an awesome and quick booking experience with us.
Ok not complicated at all very easily done with out problems
Date of experience: June 9, 2024
We put a lot of effort into make our service as user-friendly and enjoyable as possible, so we are thrilled to hear that you are enjoying it.
Great Service, helped me through out the process and it was very smooth
Date of experience: September 7, 2024
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Customer service representative was very helpful and kind. She understands my situation and helped to address the issue. Best service.
Date of experience: May 20, 2024
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Trying to book a flight after shopping around, but i found affordable one especially this is an emergency booking a flight.
Date of experience: May 19, 2024
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
When I bought a ticket, I received call immediately after from Vikrant CS. He made sure my name spelling and Date of birth is correct to avoid any problem during my checkin at gate. He also was trying to help me with price match on other dates. He offered his help If I might need help for seat selection or meal.
Date of experience: April 10, 2024
We are happy that Vikrant has provided you with such a wonderful experience.
A smooth, easy and affordable process. It was understandable and straight forward. Thank you
Date of experience: September 4, 2024
Thank you so much for taking the time to leave us feedback!
Quick easy and cheap. I don't know what else to say but it wants me to type 50 characters. So I hope this is enough for me to leave this review because oojo is cool
Date of experience: May 5, 2024
Thank you for the great review! We wish you safe travels.
Got a phone call soon after booking online just to confirm every thing
Kanav was polite and accommodating.
Date of experience: May 25, 2024
Thank you for the great review! Safe travels.
Very affordable price and wonderful client service
Date of experience: September 6, 2024
We’re delighted to hear that you found our prices affordable and our client service wonderful. Providing great value and exceptional service is our top priority, and it’s fantastic to know we met your expectations.
Grate experience talking with the travel agent and very friendly and helpful, will contact him again and do recommend him to my friends and family for sure.
Thank you.
Date of experience: July 25, 2024
Dear Customer, Your feedback means a lot to us. We’re delighted that our agent exceeded your expectations. Thank you for your trust in our services, and we look forward to working with you again.
I like that return call after I book. It's a way of confirmation all my details.
Date of experience: August 30, 2024
We appreciate a lot your kind word towards our serrvices! Thank you very much for being our customer!
Really love this service. Super quick and easy. I really like how it's provides direct flights. Excited.
Date of experience: May 12, 2024
We are happy that you are satisfied with our products and services.Thank You.
Great booking service. Easy to fill in booking page
Date of experience: September 5, 2024
Thank you for your feedback! We’re glad to hear that you found our booking service great and the booking page easy to use.
Your transaction is taking to long and initially rejected by the bank….
Date of experience: June 7, 2024
We apologise for any inconvenience this may cause you. Transactions can sometimes take longer than expected, and occasional rejections may occur for various reasons, such as security checks. We appreciate you taking the time to leave us a review. Your feedback helps us improve our service for everyone.
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Since founded in 2011, Oojo has continually optimized its global products coverage and technical solutions, to make international travel affordable for everyone.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 300341
Please email this ID at feedback@oojo.com
With your booking confirmation number, and we will get in touch with you.
Thank you in advance.