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Oojo has a rating of 4.6 stars from 1,540 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price, and second time. Oojo ranks 5th among Discount Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 hours
It's my first time booking a flight with any third party site and so was very stressed but the price was very attractive so went ahead and called and was guided very well by Kalan who put me at ease and helped me book the ticket online. I didn't like that they could not do it for us. But guess in a way it's good that we don't have to give our card details to anyone. Immediately after I booked I got my e ticket in a min and I checked the ticket with booking details on the airline site and it was there. Was able to put my meal details and was at ease. Thank you for the easy process
I wanted to share my frustrating experience with Oojo.com in case others have faced the same issue. I booked business class tickets they advertised for $5,063.88, which was significantly lower than other competitors. The price seemed like a great deal, so I completed the booking and my credit card was charged. However, instead of issuing the tickets, they later sent me an updated "optimized travel plan" quoting a much higher price (around $7,400). When I asked for the tickets at the original price, they claimed that the price had increased because the seats were no longer available. What's shocking is that even after telling me the lower price was unavailable, they continued to display the fake price on their website for days, misleading other potential customers. This bait-and-switch practice is unacceptable and feels incredibly dishonest.
The webpage is simple and easy to browse. However, it would be more convenient if My Booking webpage can show my total ticket price info including Travel Care Service purchase for $99.45. I like to view all info on ONE page. Overall 4 stars
Date of experience: August 12, 2023
I booked a ticket from LAX to BOM - the First Outbound connecting flight got delayed, rescheduling the next flight we were barred from boarding the next connecting flight, and neither the airline nor OOjO took any responsibility for our hassle. Both were pointing fingers at each other.
The travel care package sold by OOJO for $159 is a joke and got wasted when the airline took over our tickets. We bought the package in case we had to reschedule the return flight but now it is no longer applicable and it is of course not refundable.
Never buy tickets from these agencies. You will be left hanging by both parties when operational delays happen.
Tip for consumers:
Never buy airline tickets from OOJO, they have little to no control over the tickets once they are sold and under some changes by the airline. You will be left hanging, stressed, and paranoid about missing your critical personal commitments.
Products used:
We endured 38 hours of the outbound flight which was planned for 22 hrs
We are still struggling to reschedule/make changes to my return flight.
Date of experience: September 23, 2023
Dear sourabh c.,
Thank you for contacting us!
We are sorry to hear that you had such a bad experience. It is our goal to deliver the highest quality of service to all of our customers, so we would love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 263829
Please email this ID at feedback@oojo.com
With your booking confirmation number, and we will get in touch with you.
I would give zero stars if possible. This company is scam. Someone used my credit card fraudulently to make a purchase. When I called about it, every representative said the fraud department would call me back. No one from fraud department called me back. The charges have gone through, and the company will not resolve the issue. This company is involved with fraud. Stay away!
Date of experience: September 14, 2023
Dear Sundown,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 262613
Please email this ID at feedback@oojo.com with more info about your reservation, and we will get in touch with you.
Bought two round trip tickets to Colombia. At the airport the flight was canceled. It has now been almost TEN MONTHS and they are still giving me the runaround. Over $1000.00 lost by using Oojo instead of buying direct through the airline. Nothing left to do but to go to small claims court.
Do not use Oojo- if your flight is cancelled you have lost your money!
Date of experience: June 13, 2023
Dear Donald,
Please accept our apologies for your dissatisfaction with our services! It's really sad to hear.
Your complaint is assigned a special ID:246939
Please email this ID at feedback@oojo.com with your booking confirmation number, the agent is already working on your case and shortly will get back to you.
Thank you in advance.
Using Oojo was fast, accurate and easy to complete. Most of all it was very affordable
Date of experience: August 2, 2024
Many thanks for a 5 star review! We are pleased to hear about your satisfaction with the booking process! Thank you very much!
I was completely impressed with their professionalism and customer service
Date of experience: August 4, 2024
Dear Customer, We are so happy when we see that our customers are satisfied with the service they receive from our agents! Thank you for sharing your positive impression of our services!
Very fast, worked the first time. No re-keying and it emailed me a verification
Date of experience: August 4, 2024
We also want to thank you for taking the time to share your thoughtful review. We appreciate your trust!
I purchased airfare for six passengers. Compared to other experiences with different airlines... this was an example of airline thoughtfulness. But, my problems came when my Credit Card Bank denied the purchase without calling me. This is the kind of transaction that should not have been interfered with without notice. However, your representative was very adept, patient, and thorough and resolved a VERY FRUSTRATING issue.
Date of experience: January 18, 2024
Dear James, thank you for sharing your recent experience with our representative. Your acknowledgment of their expertise, patience, and thorough resolution is truly appreciated.
Saw a great deal online for a flight ticket. Decided to book it. The entire process was fast, easy, and best of all, without errors or delays. I got my confirmation and ticket right away. I'm looking forward to my trip and future purchases with Oojo.
Date of experience: November 23, 2023
Dear Joe A., Thank you for sharing your positive experience! We're thrilled to hear that your booking process was smooth and efficient. Have a fantastic trip, and we look forward to assisting you with future travel plans at Oojo! Safe travels!
So much better than other travel sites! We have never had a site call us immediately after the booking to confirm everything and make sure we were happy. We got a nice call from a customer rep named Akhil who was excellent.
Date of experience: November 8, 2023
Indeed, Akhil is a great agent and works really hard to satisfy the customer! Thank you very much for cooperation with us!
I bought Three airline tickets April-2023 through Oojo. They over charged me $717. I contacted my credit card company to dispute the extra charge of $717, but unfortunately, I couldn't get the money back as Oojo said I agreed to the purchase, which I never did. I am posting about this company on different websites and social media platforms, in order to warn people and expose their deceptive business practices. They even asked me to pay tips to their employees after I finalized my ticket purchase.
Products used:
Airline tickets
Date of experience: October 2, 2023
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 265465
Please email this ID at feedback@oojo.com with more info about your reservation, and we will get in touch with you.
I am booking with OOJO the second time for my annual trip. They always have the cheapest ticket prices in the market. Their service is great as well. They always call back and confirm. You can purchase ticket/travel insurance for $99 if you are not sure.
Date of experience: August 4, 2023
Dear Filura T., We are happy to hear that you had a great experience with our company. Please do not hesitate to book with us again.
I travel a lot. This was my first international booking. Using Oojo was super easy, gave me numerous options of international carriers, and even gave me flexible dates to get me the best price. I did need some manual tweaks a couple times, and certain fares disappeared till I checked back a week later. But overall I will use this site going forward for all my bookings
Date of experience: September 11, 2023
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us!
Oojo had the best prices for my international flight and the confirmation process was extremely quick. Unlike some other companies I have used who take several days to confirm and/or issue a ticket then raise the prices. I was booked and received an electronic ticket within minutes and the price was as advertised.
Date of experience: February 21, 2024
Dear Scott, Your kind words inspire us to continue delivering exceptional service. We can't wait to assist you in planning your next adventure!
Just heard of this site today and have only positive things to say about the booking experience. I was assigned a "personal travel agent" who called me several times to update me. The booking process was smooth and easy. Overall, great experience.
Date of experience: December 12, 2023
Dear Tziporah, thank you for taking the time to share your positive experience with us! We're delighted to hear that your booking process was smooth and easy. It's fantastic to know that our travel agent kept you well-informed and updated throughout.
After making the booking, I got a call from their rep checking that I inputted all my correct info because the fare is non-refundable! I was amazed that no other airline or 3rd party travel agency had done that. Great service and great price!
Date of experience: June 16, 2023
Thanks so much for sharing your experience with us. We hope to see you again soon.
You will ask provide all your personal information include credit card information but they will tell you your booking is incomplete. Trap you to call and they will try their best to increase price.
With all your information, they will send you a lot email and you can not even request unsubscribe. Very bad fishing!
Tip for consumers:
They will trap you at their best.
Products used:
N/a
Date of experience: June 21, 2023
Dear Don,
Please accept our apologies that you had to go through such an ordeal.
Your complaint is assigned a special ID: 248423
Please email this ID at feedback@oojo.com, with your booking confirmation number, and we will get in touch with you.
Thank you in advance.
The agent who helped me was very kind and helpful. He explored options with me and made sure I received my tickets by calling me on the phone. He also indicated I could call him anytime I had a question or needed help. His name is Akhil.
Date of experience: November 2, 2023
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
I had to change my flight tickets just a day before the departure time due to an emergency. Oojo CS was very patient and composed during the call. She gave me multiple options and I got the best deal. A BIG thank you.
Date of experience: February 22, 2023
Thanks so much for sharing your experience with us!
Called on a Sunday 10 pm, didn't have to wait a bit. I talked to a very nice staff member and had my problem solved right way, in less than one minute. Thank you!
Date of experience: April 28, 2024
Thank you for the amazing review! We always strive to provide our agents the best experience.
Made a domestic booking; it was Easy booking and Payment
Date of experience: August 1, 2024
Thank you for your feedback! We're pleased to hear that booking and payment for your domestic flight were easy and straightforward.
This is the 1st time I am booking a flight and for sure it will not be the last.
The service and response of this travel agency are excellent. The travel agency Oojo easily deserves 5 stars. The booking went faster than I thought. The price was much cheaper compared to the other places. I had a wonderful experience with Oojo and I highly recommend it to others. Thank you Oojo. Keep up the good service.
Date of experience: February 7, 2024
Thank you very much for a 5 stars review! Our agents are doing their best to satisfy the customer and we appreciate them a lot!
It's a good website and easy to follow. Best experience
Date of experience: August 1, 2024
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us.
She is a great communicator and a good salesman
She made it easy for me to wait while correcting an error I made.
Keep it up
Date of experience: June 27, 2024
Thank you for your review! We're thrilled to hear that your agent is a great communicator and a good salesman, and that she made it easy for you to wait while correcting an error.
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Since founded in 2011, Oojo has continually optimized its global products coverage and technical solutions, to make international travel affordable for everyone.
“We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.