Oojo

This is the worse customer service experience I ever had in my life. Takes a full day to get anything done over the phone, when they pick up (many times the call goes literally to voice message)
The ticket protection they offer is also basically a scam.
Pay extra and buy your ticket elsewhere, no amount of money is worth the headache you'll have dealing with these people

Absolutely the worst experience you could imagine. Due to an issue with their website,
They double charged me for the exact same set of tickets. They are now basically bargaining with me on how much I am willing to pay in processing fees (which is absolutely nothing) saying it's 250, then 200, and now 110 to get a refund. Wildly unprofessional.
I am having to dispute this charge with my bank because the customer service is useless and rude. Hopefully, I'll get the $780 dollars they wrongly charged me back. That'd be awesome, thanks.

Akhil was quick to call and ensure I got my booking done accurately. He ensured I had all my questions answered and received all my email confirmations. Thanks, Akhil and OOJO.

I was very satisfied with their service as they contacted me proactively to confirm or get further information until your reservation was considered and e-ticket was issued. A few staffs contracted me to make sure everything is fine.

Wanted to change my ticket and Yanfei was really helpful and helped me to change my ticket. I think he knows how to talk deal with the customers very well and really professional guys. I'll do business again with OOJO.COM 100%. To be honest I called 4 times the customer service and all of them good and kind. But Yanfei is the best.

I purchased 2 times cleats for my daughter. I already purchased ticket from oojo several times. I might purchase another ticket from oojo on January 26th 2024 if I get less hour travel tim and good price. Thank you

My family and I were planning a tentative trip to Galapagos. We found Oojo and they helped get us tickets. The tickets were non-refundable and since the trip was tentative I bought the insurance from them. They said I could cancel at any time for any reason and use the insurance. Well, that's not how it is coming down. We had to cancel and they are stiffing me. No insurance payment and because the tickets are nonrefundable big penalties. I called and was on hold forever and had to go back to work. I wrote to cancel (cancellations have to be in writing). They wrote back to tell me I am not covered and have now ghosted me. I'll keep trying and not holding my breath. Steer clear. They don't deliver what they promise.

Quick easy and cheap. I don't know what else to say but it wants me to type 50 characters. So I hope this is enough for me to leave this review because oojo is cool

They lie to get your personal info! Booked flight for them to confirm then call saying it's no longer available, booked another flight they offered and verified credit card info said ticket info would be emailed promptly. After 4.5 hours of nothing called only to be hung up on several times then when I get a call from customer service rep its only to be out on hold for 20 mins for the lady to info me they didn't have the tickets and tried to sell me one at a much higher rate!

I booked a flight with Oojo, not on purpose and I had no idea it was through this company until the transaction was completed. My travel plans were for July. In June, I contacted Oojo to inquire about my dietary needs for my flights. I was ensured my meals were marked as needed for my health and safety. When Oojo called me a few days prior to my travel to confirm everything, I was told the agent I previously spoke with did not in fact update my dietary needs. The agent I spoke to assured me she did complete this. While on my flights, there was no record of my dietary needs and I could not eat the meal I needed to.
Oojo also had poor communication with me about the different steps of my travel as well as booked me for changing flights despite one plane I was on going directly to my destination. Booking with Oojo gave me over 48 hours of layover time for my return flights alone. 21 hours straight of living in an airport. When I reached out to them about my frustrations and concerns, I was sent an "estimate" that included itemized transactions amounting to a $0 refund. I find it extremely rude they took the time to draw this up and send to me. They also had zero direct response to my concerns about passenger allergies/dietary needs and summed up my concerns as "not being able to travel as scheduled."
Absolutely horrible company with horrible customer service. I do not recommend to anyone.
Edit to add: a representative reached out to me about my concerns and summarized them as "the passenger being unable to travel as scheduled," which had nothing to do with my concerns. He then demanded I submit a form for a $108 "tax refund" through the "requested refund" linked to the $0 refund invoice. He said multiple times it was a "tax refund." I expressed multiple points of concern about submitting that and he demanded I do so. As soon as I submitted it, it was actually a cancellation of my return flights. The representative immediately stopped responding to my multiple emails after he directly asked for confirmation of me cancelling this "request." Only hours later did another representative respond to me and provide confirmation my flights were not cancelled. Over three hours of anxiety and panic because this company gives false information.
Edit to add 2: it took 1.5 weeks, but a third party partner of Oojo was the first to reach out to me after being told by Oojo too many times to count that "someone will reach out to you asap." They just spit back policy information at me, did not apologize for my experience nor acknowledge any of my concerns. The only "apologies" came in the form of automated responses (the same response x2) to this review. There's no explanation as to why their customer service stopped responding to me or as to why I was prompted to receive a "tax refund" while not being disclosed it was a flight cancellation.

Customer service agent was amazing. Needed to change my return flight from Thailand. She was great when I didn't like the 5 hour layover in Tapei! Found me an hour and a half connection flight.

Purchased the TCS and Oojo agents refuse to help. Email confirm states refund for illness, tried to put back on airline rather than help. I paid your company, not the airline. Wouldn't send the email to request the refund, couldn't focus on the task given- kept talking about baggage! The agents wanted to argue about what was in an email that I was looking at! Talked over me the entire time, never offered any advice, would tell me they would request the refund via email and then tell me that it won't be honored. Kept talking in circles. The service is a scam! The airline does give refunds, they just won't start the process...call center scammers!

Quick easy booking and super affordable 400$ even though on the airlines website it was 2500$. Crazy difference. No experience with their customer service and co

They lured me to sell a ticket protection then cancelled my ticket and charge more money again (the ticket showed $1000 sold me over $1500 after hiding the price with some stupid add). But forgot to hide one. They again cancelled my ticket and asked more money to refund 900 out of 1500... i would never travel with them. Their representatives were from india and Philippines and kept lying and asking money... i don't understand why they have such a good false ratings... please throw your money in garbage but never pay them a *****. Once you are trapped you will have to keep paying them...

This is the second time I book with oojo, nice and easy booking and trustworthy.

After booking, I immediately received a call from my travel agent explaining the process and benefits. She was accommodating walking me through everything and answering all my questions. Recommend!

The website is easy to use, fast booking and great price.

One of the worst travel worked with. There have charged additional insurance indicating in case of flight travel changes amount will be fully reimbursed. When requested to change the dates they came up with a rate difference which is almost the ticket price, not sure who the insurance makes a difference here. I left mostly cheated. I will not recommend this travel

Doing reservation is easy and fast. The pricing is pretty much cheaper than the rest of the travel app.

This is my second time that i booked my flight from oojoo i was satisfied & they're response is so fast even your eticket not even a minute to wait not unlike other companies it takes almost 24hrs to recieve email

I recently changed my flight via e mail. The service was efficient and prompt, but I think 200-400 dollars to change an airline ticket is way, way too much.
Especially when it's done well in advance.

Do not purchase any tickets through this people. They are scammers. Steal your information and use to finance all kinds of purchases and transactions.

Lovely experience with the gentleman that helped me. I've never gotten a call after I booked a flight independently online. He was helpful,kind, courteous, and informative.