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Oojo has a rating of 4.6 stars from 1,550 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price, and second time. Oojo ranks 4th among Discount Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 hours
It is usually difficult to trust third parties while booking tickets, especially international flights that are very costly. But Oojo made it easy, sent immediate updates on email, and provided all the required information and flight details.
I wanted to share my frustrating experience with Oojo.com in case others have faced the same issue. I booked business class tickets they advertised for $5,063.88, which was significantly lower than other competitors. The price seemed like a great deal, so I completed the booking and my credit card was charged. However, instead of issuing the tickets, they later sent me an updated "optimized travel plan" quoting a much higher price (around $7,400). When I asked for the tickets at the original price, they claimed that the price had increased because the seats were no longer available. What's shocking is that even after telling me the lower price was unavailable, they continued to display the fake price on their website for days, misleading other potential customers. This bait-and-switch practice is unacceptable and feels incredibly dishonest.
I have been robbed, this pirate company stole more than 700 dollars from my bank when I made the reservation but they did not pay the airline. They don't answer email. Calling customer service only answers a recording selling garbage, now someone will write here that they are sorry, but I am going to take all possible measures with ADR and AAA against this company and against Ronny Mathieu, the criminal mind of these bandits
Tip for consumers:
Do not use this company ever, since the name is from scammers, designed to confuse with letters "o" or numbers zeros
Products used:
AIR TICKET
Date of experience: May 30, 2022
High pressure tactics to purchase change insurance - calls and emails. Apparently how they make their profit, OR, as in my case, if you don't purchase and you have to change, they will nail with a hefty charge, even if purchasing a new ticket. On the positive side, they were responsive and friendly.:-)
Date of experience: April 15, 2022
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 155719
Please email this ID at feedback@oojo.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
We book everything online. Everything works as expected so we do not need to contact customer service. The confirmed tickets arrive to my mailbox within seconds. The confirmed tickets also show up when I check directly with the airline website a few minutes later. Everything goes smoothly and fast for me. Thank You OOJO
Date of experience: August 25, 2022
Dear Khiem,
Thank you so much for this review. We really appreciate you being a customer.
They were able answers my questions and I like their hospitality and comprehension to me. Well done
Date of experience: June 21, 2024
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes.
I appreciate the personalized customer service after I purchased the ticket. Someone from customer service called me personally to make sure I avail of services that are useful to me. However my follow-up questions in the email were not answered until now. That's why I can't give 5 starts.
Date of experience: July 10, 2022
Dear Lyna,
We’re happy you had a fantastic time with us! Thanks for your trust, we’re thankful for amazing customers like you.
Very good customer service. Your Rep by the name of Zack, was very helpful.
Booking using your website was very friendly to users.
Date of experience: May 30, 2024
Thank you for your feedback! Our agents always try their best.
Customer service is really nice and helpful. She explained everything very well. She offer flight insurance and give me detailed information about it.
Date of experience: September 9, 2023
Dear Jason J., Thank you for your kind words and we hope to have the chance to serve you again in the future.
I was doing in another website and didn't get it done and here it was very easy
Date of experience: July 10, 2024
Dear Customer, Thank you for sharing your positive experience. We're glad to hear that you had an easy time booking your ticket.
Very annoyed getting an international flight and booking through Skyscanner using Oojo. Several times I have "booked" my ticket, only for my ticket to NOT be booked at all, but in the queue for a representative to book it. By that time either my seat was taken or the price had changed, and they call me to rebook - either at an increased price, or a lower quality airline. A classic bait-and-switch! I don't need this hassle and delay - I want the tickets I SPENT THE TIME FINDING!
Tip for consumers:
I believe this company makes money through bait-and-switch tactics
Products used:
I booked airline tickets with them for processing
Date of experience: September 12, 2023
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 262333
Please email this ID at feedback@oojo.com with more info about your reservation, and we will get in touch with you.
Really love this service. Super quick and easy. I really like how it's provides direct flights. Excited.
Date of experience: May 12, 2024
We are happy that you are satisfied with our products and services.Thank You.
Process was quick and very secure before making a payment asking for permission
Date of experience: July 10, 2024
We appreciate your positive feedback and look forward to assisting you once again!
Thank you for providing such a great customer support in a moment when it was truly crucial. I feel safe booking my flights through Oojo and will come back to book more this and the coming years. Happy 2021 to the helpful Oojo team. Stay safe friends and may God bless you!
Date of experience: January 8, 2021
Dear Irene, we are so grateful for your kind words! If there is anything you would recommend us improving, please drop a line at feedback@oojo.com.
I think ordering the tickets is very easy. The first time for an order, but it does not take more of my time. Blanks to Fill out the information that is clear and understandable to enter.
Date of experience: February 20, 2023
Thank you for the great review! Safe travels.
Booked my tickets with a ohoo online, no update on the Airline confirmation. I made call to customer service for a verification call and completed within 15 minutes. Reached out to Customer support more than 10 times and created ticket multiple times to booking agent, no one reached out to me. I repeatedly told them that I have to book some more tickets based on this confirmation, but no one told me proper reason for the delay. They connected me multiple times to sales department, but call will be disconnected automatically after 2 minutes hold. While talking to customer service one guy was recommending to cancel this reservation. Worst mindset. After that wrote to customer support email address and multiple follow up with them on email also, no one responded back. After 32 hours my ticket got issued.
Date of experience: August 23, 2022
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 185007
Please email this ID at feedback@oojo.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
First, just wondering, I booked with Kayak, then redirected to this site. My first time booking with Oojo, hope it wont be the last. Was easy booking and good flight deals.
Date of experience: December 16, 2023
We are happy that you are satisfied with our products and services.Thank You.
I was satisfied with the flights purchased through Oojo. It's a convenient and affordable website, especially for a man like me who is not so computer savvy. I will certainly return to book more flights and recommend also to other people I know. Thank you and God bless you! Stay safe!
Tip for consumers:
Check their prices
Products used:
Flight tickets
Date of experience: April 12, 2021
Oojo was amazing, they supported me in all questions regarding the tickets. I booked two tickets with them. Oojo takes a lot of time to find the best possible option and also provides better prices than those you can find if you search online. Best booking agency I found. Highly recommend Oojo to anyone!
Date of experience: June 24, 2021
Ease of use website. Very competitive pricing. Actually had a customer care specialist call me to review Oojo's unique offerings for travel upgrades, baggage loss and re-booking. I will use Oojo's "BEE good" travel website again.
Date of experience: July 11, 2022
Dear Barbie,
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
A completely different type of travel agency and experience. Seamless, fast and well-considered. I have nothing but praise to say as my agent led me through each step of the process and never rushed me. The price I got was more than affordable. All of my next bookings will be made through Oojo service.
Tip for consumers:
See my review
Products used:
plane tickets
Date of experience: October 11, 2021
I like the typically lower prices that appear on the OOJO Website. I also like that you can actually talk to a representative. What I don't like is that twice now I have been caught in the middle. Once the airline changed the times of the connecting flights with the second flightr leaving nefore the first flight arrived. The airline said I had to change the flight with the third party (Booking.com). Booking.com said the airline would not let them make the change. Yesterday with OOJO, I asked to ad a bag to my luggage. OOJO says this is done on the airline's Website. The airline (SAS) wouldn't let me do this, and sent me back to OOJO. I will probably pay for the bag at the airport.-
Date of experience: January 5, 2024
We appreciate your positive feedback! Thanks for taking your time to give us a 5 stars review! Looking forward to assisting you once again and in a most efficient way!
I don't know about other people but I have least pleasant experience to do business with them I strongly believe they're not professional enough to deal please try to avoid headaches doing business with them
Products used:
Not a good people to work with them
Date of experience: August 27, 2021
Dear Customer,
We highly appreciate your feedback and honest opinion, but we would also like to remind you that the fastest way to solve your refund, cancelation or exchange related issues is to send your travel details directly to our email add: feedback@oojo.com Thank you for your patience and understanding.
Placing an order was great. Fast east. Only downside is the time ticker making you rush.
Date of experience: July 9, 2024
We really appreciate you taking the time to share your feedback and being so open with us!
I love the ease of booking on this site. Quick Search and Results, Competitive Prices!
Date of experience: July 1, 2024
Thanks a lot for taking the time to write such a wonderful review!
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Since founded in 2011, Oojo has continually optimized its global products coverage and technical solutions, to make international travel affordable for everyone.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 165225
Please email this ID at feedback@oojo.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.