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Oojo has a rating of 4.6 stars from 1,551 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price, and second time. Oojo ranks 4th among Discount Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 hours
It is usually difficult to trust third parties while booking tickets, especially international flights that are very costly. But Oojo made it easy, sent immediate updates on email, and provided all the required information and flight details.
I wanted to share my frustrating experience with Oojo.com in case others have faced the same issue. I booked business class tickets they advertised for $5,063.88, which was significantly lower than other competitors. The price seemed like a great deal, so I completed the booking and my credit card was charged. However, instead of issuing the tickets, they later sent me an updated "optimized travel plan" quoting a much higher price (around $7,400). When I asked for the tickets at the original price, they claimed that the price had increased because the seats were no longer available. What's shocking is that even after telling me the lower price was unavailable, they continued to display the fake price on their website for days, misleading other potential customers. This bait-and-switch practice is unacceptable and feels incredibly dishonest.
Dhimon made it a pleasant experience completing and correcting my name on my plane reservation. Very professional, called back and followed up with the completion of the booking.
Date of experience: October 2, 2023
Natsumi made my flight exchange an easy and wonderful experience. She's knowledgeable and very sympathetic. Thank you Natsumi for your great professionalism! It's a pleasure speaking with you!
Date of experience: July 7, 2023
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!
Booking was easy. Be aware, though - tickets are not issued immediately, and to book seats, etc, I had to take my confirmation number and go to the airline's website. Not horrible, but be aware.
Date of experience: April 24, 2023
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
My experience was excellent!
The app is super easy to understand and user friendly, the prices are very reasonable and affordable. I am very happy and I will use them again
Date of experience: December 31, 2022
Dear Avital,
Thanks for taking the time to share your feedback with us.
It means so much when our best customers share their experiences. I’m glad we were able to meet your expectations!
This is my first time using Oojo. I was referred by Kayak. I got a really good fare. The booking and confirmation process was quick, seamless, and straightforward. I hope there are no schedule changes or delays (I know that is somewhat beyond the control of Oojo). So far so good!
Date of experience: July 27, 2022
Thank you so much for giving us 5 stars. You made our day!
This company is scammer do not deal with this company I tried to make a reservation for 5 tickets then got my credit card then they said the flight is not available so they have my credit information so they can use it with out my permission that is trash company
Tip for consumers:
do not use this scammer
Products used:
Flight
Date of experience: February 2, 2022
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 140523
Please email this ID at feedback@oojo.com
With your booking confirmation number, and we will get in touch with you
Making a flight change was quite easy. I appreciate Oojo for assisting us with requested dates and for giving us comprehensive information on extra fees.
I appreciate the great service you provided.
Date of experience: April 26, 2023
Thank you so much for your positive feedback.
They hold my money for 2 days with promises to issue my e tickets, and after all that waiting, they told me that price increased. Very dishonest, cheap way to charge you higher price. Do not go with Oojo, very unclean people.
Date of experience: April 1, 2022
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 151639
Please email this ID at feedback@oojo.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
Ones they get your money they will not care about you. I have bought a ticket and they refused to help me with changing dates unless i pay them 250 plus the airlines charging fee and I asked the agent before I buy for the price they charge to chabge the ticket and they told me it is only 75 and I asked to talk to a supervisor and they told me that supervisors won't take calls! I am disputing the transaction and will advise anyone to stay away from these scammers
Don't waist your money.
Date of experience: September 3, 2022
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 188501
Please email this ID at feedback@oojo.com
With your booking confirmation number, and we will get in touch with you
Thank you in advance.
I did not permit nor would I like to be called (more than once) for decisions made to the flight.
I was not only called multiple times, I was also emailed and texted which is just too much. I spoke to someone over the phone I do not need to be battered into spending more money.
I would like to know how to inactivate these options. Or it would be best to be able to solely provide ONE mode of contact.
Date of experience: October 21, 2022
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 199487
You have the possibility to reach us anytime emailing this ID at feedback@oojo.com
Thank you in advance.
Customer representatives reached out to me to report an issue with my payment and continued working with me until the issue was resolved. It was so appreciated and meant a lot to me. Thank you so much for your dedication to excellent customer service!
Date of experience: November 8, 2022
Dear Duston,
We are glad to see that your service was helpful.
Thank you for this review.
Very nice service and helpful, have to cancel flight twice and i got some help from operators with professional way. I am satisfied with their service.
Date of experience: November 30, 2023
Thank you for the great review! Safe travels.
Very smooth booking process, fast and awesome! I will defenitely recommend Oojo for flight bookings. Thank you Oojo.
Date of experience: May 16, 2024
Thank you so much for taking the time to leave us feedback!
I am very happy that we sold the ticket after a long challenge. I am very sorry that my debit card did not accept online to buy the ticket in the final, we won. And thank you.
Date of experience: January 22, 2023
Hi Adan,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
I CALLED THE OOJO TRAVEL, KANAV WAS THE PERSON WHO HELPED ME WITH CHOOSING/FINDING MY FLIGHT TO MY CHOICE AND BEST RATES. INCREDIBLE SERVICE, I HAVE NOT EXPERIENCE SUCH SERVICE FOR A VERY LONG TIME, SO MUCH PATIENCE, HELPFUL COURTEOUS. HE IS AN ASSET FOR THE COMPANY. THIS IS MY SECOND TIME THAT I AM BOOKING WITH OOJO. WILL DEFINITELY RECOMMEND FAMILY AND FRIENDS.
Date of experience: September 24, 2023
Thank you for your feedback! We put in the work to keep you and all of our clients happy and hope to see you again. Have a nice day ahead!
My reservation and ticket were delivered to me in a timely manner. The customer service representative was very helpful and polite. The ticket price was acceptable.
Date of experience: March 12, 2023
Thank you for your kind words and we hope to have the chance to serve you again in the future.
Amazing price! Amazing call center! Great job! I've found the website on another flight research and the price was really low but it is confirm n the airline website!
Date of experience: March 1, 2023
We're really grateful and appreciate you taking the time to share your rating with us!
This OOJO is cheating and stealing my money. I booked my flight ticket from NYC to Bangkok with travel insurance which was $59.45. Their terms and policies clearly stated, "We would like to remind you that should you need to cancel your trip and refund your ticket(s), you must cancel your reservation at least 24 hours before your scheduled departure date. You can do so with one of our agents by calling. You can also cancel your reservation by contacting the airline directly. No-show tickets are not eligible for Travel Care Service benefits or any exchange". In the beginning, I tried to rescheduled my flight12 days before the departure date, but they charged me $965 which was way more than booking a new ticket from other airlines. Again, when I tried to cancel it, they said I would not get the refund for the ticket. The representative, Azshara told me that it has to be within 24 hours right after I booked the ticket. So, what is the point I'm buying the insurance? This is actually cheating and stealing money from customers. I requested the representative to speak to her supervisor, but she did not let me speak to her supervisor.
Date of experience: January 18, 2023
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 216749
You have the possibility to reach us anytime emailing this ID at feedback@oojo.com
Thank you in advance.
Pls be aware you will cry like me I purchased tickets and they rescheduled it and I asked for refund so they cancelled my tickets now no refund no tickets called 40 times didn't eat didn't sleep for 4 days I will sue them in consumer court people pls believe me and stay out of this
Tip for consumers:
Pls be aware
Date of experience: December 13, 2022
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 210365
You have the possibility to reach us anytime emailing this ID at feedback@oojo.com
Thank you in advance.
They were helpful during a family emergency. We also reached other travel agencies and they couldn't help us. At Oojo I got a great deal despite that fact that I had to leave on a short notice. Wonderful help with last minute flights.
Tip for consumers:
I recommend trying this company for flights and good service
Products used:
last minute tickets
Date of experience: June 17, 2021
Horrible service, money taken, no tickets seen. Call them all night, keep switching between agents, but non of them will provide you any solution, just keep telling you to wait and wait and wait, but non of them will call you back. ZERO. DONT USE THIS, THIS IS A SCAM
Date of experience: April 21, 2023
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 237553
Please email this ID at feedback@oojo.com with your booking confirmation number, and we will get in touch with you.
Thank you in advance.
Denny was excellent, called me to confirm everything and to make sure all the information was correct. Answered all my questions. Very professional and courteous.
Date of experience: June 22, 2023
We are glad to hear that Denny was able to assist you and answer to all your question. Thank you for your positive feedback.
I bougth a ticket ID booking PQ6DG from Oojo travél on november 17. They never sent me the ticket Asunción New York Asuncion. They promised to refund my Payment in my Bank account. Until today nothing happen. It's a Fraude. I have more than 50 emails from them.
Products used:
Travel ticket
Date of experience: January 23, 2023
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 217947
You have the possibility to reach us anytime emailing this ID at feedback@oojo.com
Thank you in advance.
I was looking for a ticket to Dubai that is less than 30 days away and on the Emirates website it was well over $1000 and Oojo gave me a price that was $300 less than what the Emirates website was offering.
I was also able to purchase insurance for the ticket in case of an issue and the price was still less than the Emirates website.
I will be using this app for more flight purchases.
Date of experience: September 15, 2022
Hello,
We’re so happy to hear from you!
Thank you for reaching out and providing us with valuable feedback.
Have a wonderful day!
I read everyone's review and still decided to take a chance… booked our flight to Italy and then it got weird with the payment verification and emails going to junk mail and the random calls at 2am to confirm my name spelling (they are in Philippines and I'm in USA). Took numerous calls to confirm my name spelling even though it is a simple everyday name. Eventually they realized that I used a (.) after my middle initial. After that was resolved, I finally got our tickets and verified with the airline. Saved money but the process was difficult. I wouldn't recommend them if you know you might need to cancel or change flights, but if you are set on your dates, go for it. LEaving this review for others who are uncertain like me and I am a real person… not paid for review.
Date of experience: April 28, 2022
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Since founded in 2011, Oojo has continually optimized its global products coverage and technical solutions, to make international travel affordable for everyone.
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.