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Oojo has a rating of 4.6 stars from 1,551 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price, and second time. Oojo ranks 4th among Discount Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 hours
It is usually difficult to trust third parties while booking tickets, especially international flights that are very costly. But Oojo made it easy, sent immediate updates on email, and provided all the required information and flight details.
I wanted to share my frustrating experience with Oojo.com in case others have faced the same issue. I booked business class tickets they advertised for $5,063.88, which was significantly lower than other competitors. The price seemed like a great deal, so I completed the booking and my credit card was charged. However, instead of issuing the tickets, they later sent me an updated "optimized travel plan" quoting a much higher price (around $7,400). When I asked for the tickets at the original price, they claimed that the price had increased because the seats were no longer available. What's shocking is that even after telling me the lower price was unavailable, they continued to display the fake price on their website for days, misleading other potential customers. This bait-and-switch practice is unacceptable and feels incredibly dishonest.
Needed a ticket, got the best price, put in my payment info and customer service is Excellent! A legit travel buddy you can rely on.
Date of experience: December 19, 2023
Super good and reliable service - they get the job done and I can see that company has invested in their people which is unique
Date of experience: December 8, 2023
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes.
I wish I have less than zero star because they are scammers. Over a year ago I booked flight through their website and I couldn't make it because of COVID so I called them and one of their team member told me to cancel the flight to get refund or to book new flight but later that day they refused to give my money back or to book new flight. After I get tired of calling them everyday, they promised to refund my money but I did not get anything until now. Every time when I ask for boss or somebody who better to assist me they said "they donot have any accesses to their boss and some of them just hang up on me. This is the worst travel agent I ever have
Date of experience: December 19, 2022
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 210967
You have the possibility to reach us anytime emailing this ID at feedback@oojo.com
Thank you in advance.
The staff was very professional and knowledgeable. They helped me exchange my ticket very quickly and efficiently.
Date of experience: April 19, 2024
We're thrilled to hear that our staff provided professional and knowledgeable service, and that they were able to assist you in exchanging your ticket quickly and efficiently.
Extraordinary service. I wasn't expecting that these days when everything is online, someone cares so much about customer support. 5/5 stars! Oojo really puts their customers first. Will return to book more flights.
Tip for consumers:
When calling I received even better price.
Products used:
Flight tickets booked
Date of experience: February 19, 2021
Good website, took little longer to get confirmatory email from airline but It was good experience. Had all options what I needed while booking international flight.
Date of experience: May 22, 2022
Booking is fast and concise. No hassle and not complicated. Rates are also good. I will surely recommend using this site to my colleagues. Thank you.
Date of experience: August 13, 2023
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
All the representatives were very kind, quick and knowledgeable in helping me book my flight.
This was one of my best experiences!
Date of experience: May 18, 2023
Thanks so much for sharing your experience with us!
Looks like my ticket was legitimately issued! All my information shows up on the airlines website. I'll find out for sure when I actually travel. The price could have been beat!
Date of experience: April 5, 2022
PLEASE DO NOT USE THIS COMPANY.
I booked a flight on May 03 2022 and immediately got a confirmation email with a confirmation number. But in the same email, it said "We're processing your reservation and will send you an e-ticket receipt to email once completed. This process usually takes less than 1 hour, but in rare cases, it could take longer."
After an hour I got a call from their customer service department saying tickets are sold out and also the airline has increase its price (which now equals to Google flight/Expedia price etc). So, if I want to continue with the booking I have to pay extra
Please please use some legitimate companies to book your airline ticket even though it might cost you a few extra $$ it's worth it.
Date of experience: May 3, 2022
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 159459
Please email this ID at feedback@oojo.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
Very thorough easy experience
And received a quick call just to make sure that everything is correct and if I needed anything
Date of experience: August 23, 2023
Thanks so much for sharing your experience with us. We hope to see you again soon.
I liked the fact that they sent email reminders to book and then offered a discount, which I took advantage of.
Date of experience: October 8, 2023
Thank you for the great review! We always think of our clients first and we are happy that you had a great experience.
We have yet to fly but so far tickets were cheap. Hopefully everything will be as smooth as it has been.
Date of experience: January 4, 2023
Dear Diane,
We’re so glad you enjoyed working with us. We work hard to keep it that way!
The process appeared seamless and quick. So far so good. Hopefully there will be no hiccups before I start my journey
Date of experience: February 8, 2023
Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!
I have been looking so many other websites to book my flight but the prices I got from you guys were really impressive keep up the good work thanks
Date of experience: January 13, 2023
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.
They are very nice and give really good service. It is also very easy to book your or someone's flight.
Date of experience: October 8, 2023
We are really glad to hear such a good review coming from our customers. Thank You.
My agent was very informative and knowledgeable. He went over the itinerary to make sure I selected the correct route.
Date of experience: September 22, 2023
Thank you very much for sharing your positive experience with others, we really appreciate it!
Ok not complicated at all very easily done with out problems
Date of experience: June 9, 2024
We put a lot of effort into make our service as user-friendly and enjoyable as possible, so we are thrilled to hear that you are enjoying it.
Very polite and informative agent. He went through the reservation step by step to insure accuracy
Agent.thank you
Date of experience: February 2, 2024
Dear Taher, Thank you for sharing your positive experience with our agent. We're delighted to hear that you found them polite and informative. It's our commitment to provide excellent service, and we appreciate your feedback.
All is well so far. I hope your customer service is equally great IF there are any issues. Thanks
Date of experience: May 18, 2024
We are so happy to hear about your satisfaction with our website! Looking forward to assist you once again whenever you desire to travel!
This site is best to get your ticket booked
Only thing is cancelation should be free for some period
Thank you
Date of experience: March 1, 2024
Many thanks for 5-star rating.We will take everything into consideration to improve our offering!
Very satisfied
Competent
Knowledge
Pleasant.All questions were relevant and to the point.All the information he provided me was correct
Date of experience: January 11, 2023
Dear Habib,
We are so grateful for your review. Thanks for sharing your rating with us and the community.
Good customer service- representative was very polite and soft spoken giving all details of the booking and services offered.
Date of experience: June 16, 2023
Thank you very much for your feedback. We are glad to hear that our agent offered you good service.
Great service, I had n issue with my payment and called customer service they fixed the problem right away
Date of experience: June 15, 2023
We appreciate a lot your cooperation with us and thank you a lot for sharing your positive impression on our services! Looking forward to assist you once again in a most efficient way!
That is okay for lower price ticket.
That is all I have answered.
I want to let you know I'm Deaf.
Thank you!
Tip for consumers:
Enough
Date of experience: March 25, 2024
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Since founded in 2011, Oojo has continually optimized its global products coverage and technical solutions, to make international travel affordable for everyone.
Thank you for the great review! Safe travels.