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Oojo has a rating of 4.6 stars from 1,551 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price, and second time. Oojo ranks 4th among Discount Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 hours
It is usually difficult to trust third parties while booking tickets, especially international flights that are very costly. But Oojo made it easy, sent immediate updates on email, and provided all the required information and flight details.
I wanted to share my frustrating experience with Oojo.com in case others have faced the same issue. I booked business class tickets they advertised for $5,063.88, which was significantly lower than other competitors. The price seemed like a great deal, so I completed the booking and my credit card was charged. However, instead of issuing the tickets, they later sent me an updated "optimized travel plan" quoting a much higher price (around $7,400). When I asked for the tickets at the original price, they claimed that the price had increased because the seats were no longer available. What's shocking is that even after telling me the lower price was unavailable, they continued to display the fake price on their website for days, misleading other potential customers. This bait-and-switch practice is unacceptable and feels incredibly dishonest.
I bought two tickets at a supposed discount, they have yet to appear in my inbox. There is no customer service available whatsoever. I'm supposed to fly out tomorrow morning at 6AM and I have NO TICKETS.
AVOID THIS SCAM. All of the five star reviews you see here are astroturfing.
Date of experience: December 11, 2021
Very easy to use no confusion simple easy & quick,
Date of experience: June 4, 2024
Dear Customer, Thank you for sharing your positive experience. We're glad to hear that you had an easy time booking your ticket.
Just booked my flight, 5 minutes and all done. Will use them again. Very informative and simplistic.
Date of experience: November 30, 2023
Dear Angelo N., Thank you for your positive feedback! We're glad to hear that your booking experience was quick and easy. We look forward to assisting you again in the future.
If you're looking for the best prices, you should come through them. Got my tickets $45 cheaper than booking through the actual airline
Date of experience: February 6, 2024
Thank you for the great review! Safe travels.
So far I have been very impressed with Ooja. Customer service has been terrific, over and above what was expected.
Date of experience: January 8, 2024
We are glad to meet your expectations.Thank You.
Good Service with prompt response. However, There can be more transparency about processing fee. Overall, Good experience.
Date of experience: September 28, 2023
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
First time using this service and I hope everything goes okay. I'm a poor man and I can't have any add ons or glitches
Date of experience: October 26, 2023
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Do not go through this service. The company is unorganized, and I received several booking numbers that didn't work. I received one email with my tickets and checked into the flight. The next day I used the locator number to get my boarding pass, and the flight was canceled. I was on the phone with several people on and off for 5hours. The last person told me the flight wasn't canceled once it was too late to get to the airplane. The phone got disconnected constantly, and the people claimed they would call back and send an email which never happened. One of the agents even claimed that I lied about canceling my ticket. I am an avid traveler and this is the worst experience I have ever had with an agency. Do not book tickets with Oojo company!
Tip for consumers:
Don't use the website
Date of experience: June 14, 2022
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 168121
Please email this ID at feedback@oojo.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
I never hear about this "Oojo" westside before, but my daughters interduce me the "Oojo"
After I compare quite a few other cheap flight westsides; the Oojo is a quick, easy, convenient, and priceless. I am very happy with Oojo
Date of experience: December 7, 2022
Hi Meiying,
Thank you so much for your amazing review! We are so happy to hear that you are enjoying working with us. Thank you for taking time out of your day to leave us this super kind review.
From all of us at OOJO family, we look forward to seeing you again soon.
Overall good experience and user friendly website.
Date of experience: June 3, 2024
We put a lot of effort into make our service as user-friendly and enjoyable as possible, so we are thrilled to hear that you are enjoying it.
After purchasing a ticket, I received an email from "Melissa" (whose photograph was a stock photo) asking me to purchase the Travel Care Service, and which states the following:
"Travel Care is a great way to make sure that your trip is protected---it even allows you to cancel or reschedule your flights for any reason. "
This, however, is FALSE. The terms and conditions of the Travel Care Service do not say anything about "cancelling for any reason" or similar.
Check out the terms and conditions here here:
https://www.oojo.com/productupdate/b1c3d027-65a4-430e-9282-*******af3f70a
Tip for consumers:
just don't use them, too dangerous
Products used:
They say the Travel Care Service is a "cancel for any reason" service but this is a lie, or at least the relevant Terms and Conditions mention absolutely nothing about a "cancel for any reason" service, while going into detail about other services.
Date of experience: May 19, 2022
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 163173
Please email this ID at feedback@oojo.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
This is my first time using Oojo I really likes the way how your business process so fast customer reservation. Also you keep customer inform by email.
Date of experience: December 15, 2022
Dear Armando,
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.
It was a good experience. Made my life so much easy, they canceled without hassle when I needed to cancel my trip.
Date of experience: November 1, 2023
We are really glad to hear such a good review coming from our customers. Thank You
Oojo gave me a discounted ticket on Turkish, with very good connections and flight conditions (2 checked luggage + 1 carry on), meal, etc. And BTW it was for the day after tomorrow.
Date of experience: October 23, 2022
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.
I just booked my flight to MNL and it was quick. After verification, emails were sent within 5 minutes which includes the e-ticket. I hope there won't be any foreseeable problems later.
Date of experience: November 24, 2022
Dear Arlie,
Thank you for the review! Your feedback is much appreciated.
It was something new to me. Nevertheless, I think the service is positive, friendly and genuine. I would absolutely consider buying more flights with Oojo.
Date of experience: October 20, 2020
Dear Dorothy, thank you for taking the time to post this review! If there is anything you would recommend us improving, please drop a line at feedback@oojo.com.
I used OOJO to book my flight to and from Penang, Malaysia. That flight has been changed a few times due to the airline, and OOJO has been in close contact with me throughout the changes. They even called me, which I actually do appreciate. Thank you OOJO team!
Date of experience: November 28, 2022
Dear Kelly,
We value your feedback and can’t wait to serve you again.
Thank you for the 5-star review!
Clear in explanations regarding the current travel rules. Thanks for the low priced flight deals. Oojo provides terrific service, which I highly recommend.
Date of experience: November 13, 2020
Dear Nina, thank you so much for taking the time to leave us this amazing review. If there is anything you would recommend us improving, please drop a line at feedback@oojo.com.
Good price, didn't get the ticket immediately but customers service called to clear that up
Within less than 20min, I received the e-ticket.
Date of experience: February 1, 2023
Thank you for your review! We appreciate the feedback :)
Smooth quick booking. I forgot my wifes preference for seating (aisle or window) and didn't see anywhere to choose a seat.
Good prices and easy booking. Doesn't seem like I'm finished?
Date of experience: December 8, 2022
Dear Thomas,
We’re so glad you enjoyed working with us. We work hard to keep it that way!
We bought 15+ tickets from them and now they are canceled but Oojo is not refunding us! Don't buy from them! Report them to cyber crime! They are charging us for canceling when it's the airlines cancelling! In their terms it said if airlines cancel its full refund and now they are saying it's not! DONT BUY FROM THEM!
Products used:
It says full refund but they are not giving refund!! At all
Date of experience: May 20, 2021
Dear Nisma,
Thank you for taking the time to give us your feedback. We are sorry that you had a negative experience with our customer service department. Our goal is the total satisfaction of our customers and to provide a positive experience. Please send us your contact details and Booking Confirmation Number at feedback@oojo.com for investigation.
Oojo helped me to get great round-trip tickets to the Philippines. I called to discuss some travel restrictions and was assisted by a representative who answered all of my questions professionally.
Date of experience: October 21, 2020
Dear Emma, we are so grateful for your kind words! If there is anything you would recommend us improving, please drop a line at feedback@oojo.com.
I've purchased air tickets several times in the past 10 years and am happy with their fast and userfriendly booking procedures.
Date of experience: April 26, 2023
We are happy when our customers are satisfied,Thank you.
Mr. McGraw was very kind and patience wiht helping purchase my tickets. He is a great employee
Give him a raise,
Date of experience: February 14, 2023
We are happy our agent Mr. McGrawk did such a great job for you.Thank you for your review.
The service is great and quick as we need. Thank you
Date of experience: June 3, 2024
We are always trying to bring the best services.Thank you for the 5 stars.
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Since founded in 2011, Oojo has continually optimized its global products coverage and technical solutions, to make international travel affordable for everyone.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 131265
Please email this ID at feedback@oojo.com
With your booking confirmation number, and we will get in touch with you
Thank you in advance.