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Oojo has a rating of 4.6 stars from 1,551 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price, and second time. Oojo ranks 4th among Discount Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 hours
It is usually difficult to trust third parties while booking tickets, especially international flights that are very costly. But Oojo made it easy, sent immediate updates on email, and provided all the required information and flight details.
I wanted to share my frustrating experience with Oojo.com in case others have faced the same issue. I booked business class tickets they advertised for $5,063.88, which was significantly lower than other competitors. The price seemed like a great deal, so I completed the booking and my credit card was charged. However, instead of issuing the tickets, they later sent me an updated "optimized travel plan" quoting a much higher price (around $7,400). When I asked for the tickets at the original price, they claimed that the price had increased because the seats were no longer available. What's shocking is that even after telling me the lower price was unavailable, they continued to display the fake price on their website for days, misleading other potential customers. This bait-and-switch practice is unacceptable and feels incredibly dishonest.
I had to ask for a refund within 24 hours of my purchase due to unforeseen circumstances and the team at Oojo was very pleasant about refunding the full amount of my flight.
Much appreciated!
Date of experience: November 30, 2021
Very easy to book a ticket. Everything processed really fast and I had my e ticket in less than a minute after booking. Very pleasant experience
Date of experience: January 9, 2024
Colorado, the agent who attended to me, was very professional, patient, and helpful. I would recommend Oojo to my family and friends because of him. He needs to be promoted.
Date of experience: June 18, 2021
They helped me make seat reservations on two flights over the phone. Used to do that when I booked a flight, but apparently not anymore.
Date of experience: March 12, 2024
Thank you for your feedback! Please do not hesitate to contact us in the future if you will need assistance!
Scammers! Avoid for booking with airlines with Oojo you will pay extra for your luggages. I booked international flight.I was told I have two luggages 50 Ib each and one carry on, I called couple time to double check and later in the airport they let pay for my luggages I have the reservation email confirmation details I called them to check and I'll sue them. Closed scam loop! WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.
Date of experience: December 10, 2022
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 209615
You have the possibility to reach us anytime emailing this ID at feedback@oojo.com
Thank you in advance.
I've searched different sites, they shown promotional prices but doesn't confirmed tickets but great experience with Oojo
Date of experience: March 2, 2023
Thank you for your kind words. We are grateful for your feedback.
I booked a American Airlines Flight through OOJO from NY to Orlando. The flight was cancelled last minute due to weather. I was never refunded after calling OOJO Customer Service MANY, MANY, MANY, times and sitting on the phone with customer service saying they would email me or call me back but they never do. It was frustrating seems like they're trying to run with my money. Never booking with them again.
Tip for consumers:
Dont book with OOJO unless you're 100% and dont care about your money
Products used:
Nothing
Date of experience: July 31, 2022
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 179087
Please email this ID at feedback@oojo.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
This is 5th times i have booked few tickets. This is a very good company to buy any airline tickets with
Them, fast reliable and secure
Date of experience: July 26, 2023
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Filling out the forms seemed OK. It did not take long and forms were straight forward. I was disappointed in the overall experience because I could not make seat reservations.
Date of experience: November 26, 2022
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 206285
You have the possibility to reach us anytime emailing this ID at feedback@oojo.com
Thank you in advance.
Very proffessional and personalized service. First time working with their service I will use it again on my next trip abroad. Highly recomended.
Date of experience: September 27, 2023
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone
I'm travelling since 10y and this is the WORSE customer service and ticket company that i ever experienced.
They took my money and didn't give me any tickets for 2 day, i tried to reach them with e-mail and never had response. Manager of customer service was really rude hanging up on my face after i asked for some explanations about the inconvenience i was having. They lied to me in many ways: first they said that i would have my E-ticket in 24h, after 24h they said that i didn't pay and that i had to pay to have the tickets when in reality i was already charged. After showing them the Bnank receive they changed narrative and said that the tickets where not available anymore and that they will proceed for refund.
Stay away from this scanmers because they take your money and to have it back you gotta call 50 times for 2 days straight and lose the flight.
I will report them to the Bureu of Customer Protection
Tip for consumers:
Stay away from this scammers. They take your money and lose the flight
Products used:
purchasing ticket
Date of experience: April 10, 2022
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 154813
Please email this ID at feedback@oojo.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
Great customer service, didn't have to wait on hold for hours just few minutes, pretty helpful, good service and good price
Date of experience: March 11, 2023
Hi there,we are glad you're happy with our services.
DO NOT USE the OOJO SERVICE.
VERY BAD CUSTOMER SERVICE.
I LOST MY BOOKED FLIGHT!
I booked on 28 November 2022.
I input my credit card information and received a confirmation number.
On the 1st of December, I was contacted and informed my booked flight was not valid anymore as the credit card was not verified (supposedly for fraude prevention) in their system.
They were pretty happy to sell me another ticket after they canceled the original, the current cost $1847 $500 more than the original $1347 price.
They were also nice enough to give me a follow-up call from a very unhelpful lady at midnight; (while I was sleeping), (I had attempted to contact the help line to fix the issue earlier in the evening but kept getting cut off.)
CAUTION!
Try calling customer service and see if they improved.
*******656 (*******@oojo.com)
Do you want to risk your vacation plans?
Tip for consumers:
Dont use OOJO
Date of experience: December 2, 2022
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 206879
You have the possibility to reach us anytime emailing this ID at feedback@oojo.com
Thank you in advance.
It is easy to use make it fast as otherwise you lose it cheapest ticket thank you so much
Date of experience: May 25, 2024
Thanks a lot for a perfect review! Looking forward to assisting you once again!
I am very disappointed with the services I received from this company since day 1. I bought a refundable ticket from the agency because they were cheaper than other airlines. An hour after buying the ticket, I called the agency to change the date; and they told me that they could not do it at that moment, My option was to buy another ticket; because the refund of the first ticket will take 5 business days. I bought the second ticket because I knew that the agency will refund my first purchases, but that was a lied. Despite calling and emailing the company many, many times, and speaking with different people who obviously did not know their job, my refund ticket is still not refunded. They are still not refunding me my $529.08. Please be careful with this Agency, because their employees are not responsible; they don't take their job duties seriously. My purchase was done on April 9,2022, and up until now, June 15,2022, my money for the first purchase has not been refunded.
Karin Hermansen
Sincerely,
Karin
Tip for consumers:
I will recommend to people to expend a little more money and buy their tickets from reliable company because it'll give you peace of mind.
Products used:
My money was not refunded. Please don't use these services.
Date of experience: June 15, 2022
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 168439
Please email this ID at feedback@oojo.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
Quick and easy ~ and at the right price. Two one way tix from SFO to Athens Intl for roughly $730. And I'd just gotten off the phone w/the carrier, Turkish Airlines, who quoted me $655 per person!
Date of experience: August 21, 2022
Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.
I was able to get help quick and easy as I wanted to chnage my ticket date. The customer service agent she is very polite and knowledgeable.
Date of experience: February 16, 2024
Thank you for your kind words! We're delighted to hear that you had a positive experience with our customer service agent. We appreciate your feedback and look forward to serving you again in the future!
I really appreciate for customer services and supports. I definitely recommend that you get the tickets from ASAP(Oojo)
Date of experience: January 10, 2024
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Pretty simple and straightforward. Found best pricing of economic travel.
Date of experience: May 25, 2024
We appreciate your positive feedback and look forward to assisting you once again!
I bought tickets from them. While purchasing their website said the cancellation charges were $160 per hear. When I actually went to cancel, they initially charged me $750 per head and $1,500 in total. When asked to explain, they initially said "Recalled Commissions". When I called in to ask them to explain it, they gave 4 totally different random explanations, including the fact that the airline was charging it. Then I had to explain that the airline had issued a completely refundable ticket, they didn't have an answer. Then the reduced the cancellation fees to $250. When asked to explain, they escalated it to the "Special Services" team. The special services team didn't get back to for 5 days till the day of travel. I got panic attacks because if they didn't cancel, I will be losing the entire money. Without getting any confirmation from they cancelled the tickets and charged me $500. When I call back, they keep saying that the Special Services team will call back but not holding my breath. If I don't hear back from them in 2 days, I will be putting in a claim with my credit card. Always make sure you buy only with a credit card for this purpose. Plenty of scmasters out there.
Tip for consumers:
Buy with credit card
Date of experience: June 12, 2022
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 167897
Please email this ID at feedback@oojo.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
Not only was I given a phone call but I was also sent multiple emails harassing me to get the insurance in fact one of them telling me I had to. This is not okay
Date of experience: June 16, 2022
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 169101
Please email this ID at feedback@oojo.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
Always best prices.
Great customer service.
I'm using them the last few times I need,and I highly recommend them.
Date of experience: January 20, 2024
On behalf of all of us I would like to thank you for sharing this great review about our company! We are thrilled that you enjoyed your experience.
It was Easy and fast but you need to put mor details about bags how much it cost please
Date of experience: April 22, 2024
Many thanks for 5-star rating.We will take everything into consideration to improve our offering!
Thank you for confirming my ticket and helping me about seat.
Date of experience: May 23, 2024
You are so welcome! We are so happy to hear about your satisfaction with our assistance! Looking forward to assist you once again whenever you desire to travel!
They provide a very excellent service. I am very pleased with the way they handle customer as its not easy.
Date of experience: October 25, 2023
Many thanks for a 5 stars review! We are pleased to hear your kind words about your excellent experience with us!
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Since founded in 2011, Oojo has continually optimized its global products coverage and technical solutions, to make international travel affordable for everyone.
We are so grateful for your kind words. Thanks for sharing your review with us and the community!