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Oojo has a rating of 4.5 stars from 1,532 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price, and second time. Oojo ranks 5th among Discount Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 hours
It's my first time booking a flight with any third party site and so was very stressed but the price was very attractive so went ahead and called and was guided very well by Kalan who put me at ease and helped me book the ticket online. I didn't like that they could not do it for us. But guess in a way it's good that we don't have to give our card details to anyone. Immediately after I booked I got my e ticket in a min and I checked the ticket with booking details on the airline site and it was there. Was able to put my meal details and was at ease. Thank you for the easy process
I wanted to share my frustrating experience with Oojo.com in case others have faced the same issue. I booked business class tickets they advertised for $5,063.88, which was significantly lower than other competitors. The price seemed like a great deal, so I completed the booking and my credit card was charged. However, instead of issuing the tickets, they later sent me an updated "optimized travel plan" quoting a much higher price (around $7,400). When I asked for the tickets at the original price, they claimed that the price had increased because the seats were no longer available. What's shocking is that even after telling me the lower price was unavailable, they continued to display the fake price on their website for days, misleading other potential customers. This bait-and-switch practice is unacceptable and feels incredibly dishonest.
Oojo appears to intentionally give discounts over other travel aggregators. They also sometimes delight their customers (and their families!) with free extras!
Date of experience: September 29, 2024
Best price ever
Thanks a lot for everything
I wish I booked it when it was 500. Still a good deal.
Date of experience: November 11, 2024
Thanks so much for sharing your experience with us!
Second time booking a ticket overseas with ease and good price and I like when they follow up with a phone call to assure you that you all set just be ready for your trip. I recommend.
Date of experience: June 27, 2024
Thanks a lot for taking the time to write such a wonderful review!
We were able to save SIGNIFICANTLY utilizing Oojo! We purchased business class seats for an international flight at a much lower price point than any other outlet. We received our tickets as promised...no delays!
Date of experience: September 14, 2024
That’s fantastic to hear! We’re thrilled that you were able to save significantly and secure business class seats at such a great price. It’s also great to know that your tickets were delivered promptly.
The best add ever' thank you so much ' I love this add
Date of experience: November 7, 2024
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
Ok you're all good this is pretty stupid review to fill out
Date of experience: November 8, 2024
Dear George F,
It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID:348965
Please email this ID at feedback@oojo.com
With your booking confirmation number, and we will get in touch with you.
Always provide best price on Air tickets quick and easy to use web
Date of experience: November 8, 2024
Thank you for your great feedback! We’re so happy to hear that you found our prices competitive and the website easy to use.
I did not have any problem booking my flight and i found the greatest deal with oojo Everything is smooth like butter thanks oojo
Date of experience: October 13, 2024
Thank you for your awesome feedback! We’re thrilled to hear that you had a smooth booking experience and found a great deal with us.
My first time on this website and good service and good prices. Thank you
Date of experience: November 6, 2024
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Great experience and easy
Fast and helpful information
Date of experience: November 6, 2024
We are happy that you are satisfied with our products and services.Thank You.
It easy and convenient and fast booking for all transactions
Date of experience: November 6, 2024
Thanks for the 5 stars rating!
Saves was very nice and professional,
This website informs you for every little chance
They are very very polite and helpful!
I really like and recommend this site!
Date of experience: June 27, 2024
Thank you for the opportunity to serve you. We also want to thank you for taking the time to share your thoughtful review. We appreciate your trust!
Easy to follow website, everything went very smoothly
Date of experience: November 4, 2024
Dear Customer, Thank you for choosing us as your travel partner, and for taking the time to share your positive experience. We're here whenever you're ready to embark on your next adventure!
I first worked with Oojo earlier this week and was impressed, so thought I'd buy two tickets directly today regarding my family's India trip next year. I find the site straightforward, easy to use and swift. I know aftercare is good with them too.
Date of experience: August 31, 2024
Thank you very much for purchasing with us! Looking forward to assisting you once again!
The ticket purchase process was straightforward, but the credit card transaction did not go through until someone from Oojo customer service called me to verify all the details. They finalized the ticket purchase for me shortly after that.
Date of experience: September 6, 2024
We are pleased to hear that the ticket purchase process was straightforward and that our customer service team were able to assist with credit card verification to complete your purchase. We strive to ensure a smooth and efficient process and it's great to know that we were able to resolve the issue quickly.
Someone called to confirm all information to make sure without issue. Nice.
Date of experience: October 31, 2024
We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance!
Well this is the first time I booked from this site "Oojo". Was not very sure, however worked very well. With a Great price. I don't think I would have got more cheaper than… Thank you. 🙏 Am happy.
Date of experience: September 20, 2024
Thank you for your feedback! We're thrilled to hear that your first experience with Oojo was a success and that you found a great price.
Easy to use, good navigation, and friendly site. Found this site through Momondo.com
Date of experience: October 30, 2024
Thank you for your great feedback! We’re glad to hear that you found our site easy to use and friendly.
Easy booking, comfortable price, it's my first time booking and according to first experience really hoping to I will keep this feelings until ands of my travel
Date of experience: September 22, 2024
We are so glad you've been satisfied with our services! Thank you so very much for being our Customer!
Easy to book the travel tickets. Website is good, prices are good.
Date of experience: October 27, 2024
Thank you for your feedback! We're glad to hear that you found the booking process easy and enjoyed our prices and website.
This is my 3 time in 1.5 years to purchase my Business Class tickets through Oojo. They have the best price and an easy website to purchase from. It would be nice if they would add PayPal as a payment option on their website.
Date of experience: August 26, 2024
Thank you for your continued trust in Oojo. We’re glad to hear you find our prices competitive and our website easy to use.
This is my first time use Oojo to buy airline tickets. Very satisfied. Fast and easy access from website. Within minutes after submitting payment, received my itinerary in my email already.
Date of experience: June 13, 2024
Thank you for the great review! Safe travels.
OOJO has been shown to flood the web with fake positive reviews but it is truly just the opposite. Many people including myself have lost a lot of money to OOJO. Use a good well known trusted site of go with the airline direct. You may pay a little more for your ticket but it will save you thousands later.
Products used:
Contacted BBB but tickets or refund were not delivered
Date of experience: August 22, 2024
Dear CJ g.,
We are truly sorry to hear about your distrust and appointment with our services!
Your complaint is assigned a special ID: 329825
Please email this ID at feedback@oojo.com
With your booking confirmation number and the agent will get in touch with you shortly.
We will do everything possible to deserve your trust and further cooperation with us!
Thank you very much!
The website is very helpful and reliable. Truly appreciated and timely effective. When I do the booking for flights to the four of us in the family, it resulted to the best flight that I want. I believe that I have no doubts of what schedules I'd made and I can reach Las Vegas USA by the expected arrival there and also the floght in coming back to Calgary..
Date of experience: June 4, 2024
Dear Customer, Your kind words inspire us to continue delivering exceptional service. We can't wait to assist you in planning your next adventure!
The customer service (Euphrasia) is very nice and knowledgeable. Very nice to talk too and very courteous.
Date of experience: October 9, 2024
Many many thanks for sharing your satisfaction with our services! We are so pleased to hear your kind words!
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Since founded in 2011, Oojo has continually optimized its global products coverage and technical solutions, to make international travel affordable for everyone.
Dear Customer, thank you for your generous review! We’re delighted to have been a part of your travel experience. We can’t wait to assist you with your next journey!