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Oojo has a rating of 4.5 stars from 1,532 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price, and second time. Oojo ranks 5th among Discount Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 hours
It's my first time booking a flight with any third party site and so was very stressed but the price was very attractive so went ahead and called and was guided very well by Kalan who put me at ease and helped me book the ticket online. I didn't like that they could not do it for us. But guess in a way it's good that we don't have to give our card details to anyone. Immediately after I booked I got my e ticket in a min and I checked the ticket with booking details on the airline site and it was there. Was able to put my meal details and was at ease. Thank you for the easy process
I wanted to share my frustrating experience with Oojo.com in case others have faced the same issue. I booked business class tickets they advertised for $5,063.88, which was significantly lower than other competitors. The price seemed like a great deal, so I completed the booking and my credit card was charged. However, instead of issuing the tickets, they later sent me an updated "optimized travel plan" quoting a much higher price (around $7,400). When I asked for the tickets at the original price, they claimed that the price had increased because the seats were no longer available. What's shocking is that even after telling me the lower price was unavailable, they continued to display the fake price on their website for days, misleading other potential customers. This bait-and-switch practice is unacceptable and feels incredibly dishonest.
We had issues with processing our payments, but their team reached out to us and made everything right.
Date of experience: October 4, 2024
Good communication to reschedule flight after airline changed flight
Date of experience: October 22, 2024
Dear Customer, Thank you for sharing your feedback with us. We appreciate your input and are pleased to hear about your experience. We value your business and look forward to serving you again in the future.
Turkish air changed one leg of my flight to something I can't use, then cancelled the return trip, effectively ruining my vacation. OOJO has not issued a refund making it impossible for me to rebook anything. They are using delay and stall tactics, and are trying to keep $600 of my money. I would give negative stars if that were possible.
Stay away from Oojo, thieves and liars with no concern for their customers.
Tip for consumers:
avoid oojo at all costs. worst travel co I've ever used.
Products used:
nothing, and can't get a refund from these crooks.
Date of experience: August 24, 2024
Dear Ellen G. We apologise for any distress this may have caused you. We kindly ask you to send us your booking confirmation number and associated email address to feedback@oojo.com with this specific ID: 330065. We need this to locate you in our internal system and find all the details of the booking and previous interactions with the agent and/or customer service. Thank you in advance.
Very fast and efficient, reliable. Online booking was so easy as well.ticket was issued after payment.
Date of experience: September 27, 2024
Thank you for your feedback! We're thrilled to hear that you found our service fast, efficient, and reliable. It's great that the online booking process was easy for you.
Thank you for helping us change our flight at a very reasonable price.
Date of experience: October 21, 2024
Many thanks for being our customer and taking your time to leave us a positive feedback! Your satisfaction is our goal and we are so happy we've been able to achieve it!
I'm not sure about the actual flight paperwork
I will tell you once the process is done
Date of experience: October 12, 2024
Thanks for the 5 stars rating!
The booking process was smooth, and the customer service called back to confirm the details and the flight. Great User Experience
Date of experience: September 30, 2024
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Got some strange messages about payment not going through, but then it went through 10 minutes later without explanation or action on my part. Not super confidence-inspiring, but the price and process otherwise was good!
Date of experience: August 14, 2024
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
I called Aguilar and he solved all my concerns as my luggages
He assured my 3 luggage each is 50 pounds + hand bag 18 pounds per passenger
Thanks
Date of experience: October 7, 2024
Thank you for sharing your positive experience with Aguilar! We’re glad to hear he was able to address all your concerns regarding your luggage. It's important to us that our clients feel confident and well-informed about their travel arrangements.
Better price and flights than available on any other travel search engine, so much so that I was concerned that it the tickets shown were not available. However, after a 36 hour delay the ticket reference was delivered and I was able to manage my booking directly with British Airways. Responsive service by email and telephone was available to support me. 5 stars.
Date of experience: May 18, 2024
Many thanks for being our Customer and leaving us a 5 star review!
Professional
Good staff
The staff that helped me tariq was wonderful! He made me very comfortable.
Date of experience: October 17, 2024
It's such a pleasure to see such a wonderful review! Thank you very much for cooperating with us!
Excellent service
Well done easy access the price is good
Date of experience: October 16, 2024
Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our service and found the pricing to be good.
Fast, easy to navigate the options, got a great deal, and I love the little bee!
Date of experience: October 9, 2024
Thank you so much for taking the time to leave us feedback!
She is a great communicator and a good salesman
She made it easy for me to wait while correcting an error I made.
Keep it up
Date of experience: June 27, 2024
Thank you for your review! We're thrilled to hear that your agent is a great communicator and a good salesman, and that she made it easy for you to wait while correcting an error.
I have experienced an emergency and I need to cancel my ticket they give me a voucher to use it within one year and when I need it they make it for me using my voucher
Date of experience: June 9, 2024
Please do not hesitate to contact us in the future if you will need assistance!
The gentleman was so kind and patient and in the end I used another card but I was nervous and he was calm wonderful customer service!
Date of experience: September 26, 2024
Thank you for sharing your experience! We’re glad to hear that our team member provided kind and patient assistance during your card issue.
This is my first time booking from Oojo. Initially I did the booking immediately, without even thinking twice from the page kayak.com. When I received the email from Oojo it only had confirmation number and nothing related to Qatar, for a while I questioned if it was legit. So I immediately called their Customer service and they were quick and nice to answer. I even asked if this is a legit website and the customer service really answered nicely.
I told them I haven't received the booking reference number. They assured me saying that it will be available in one hour and I think within half an hour I received the ticket. I checked the booking with Qatar Airways and it looked Amazing! It Worked!
Date of experience: August 19, 2024
Dear Customer, Thank you for choosing us for your travel needs, and we look forward to the opportunity to serve you again.
Before this, I didn't know about Oojot, but searching for flight tickets, I found Oojo and then I decided that I should use Oojo for buying my tickets, and I bought thru it. So, if this transaction and the journey and all the communication with Oojo is friendly and based on honesty, then I will be using Oojo for buying airline tickets int he future too, but I should wait how it goes ahead the first time. I hope for the best. Thans!
Date of experience: June 1, 2024
Thank you for the great review! We hope to see you in the future.
I'll spare you the details of my issue. What I'd want you to know is that from start to finish this young woman was amazing. Professional, efficient and knowledgeable. Thanks for a great experience.
Date of experience: May 29, 2024
We're thrilled to hear about your positive experience with Sweetpea! Thank you for recognizing her professionalism, efficiency, and knowledge.
It was my first time purchasing tickets through Oojo, in fact through any travel agency, and they had the most easiest and quickest process. On top of that, they always offer affordable tickets which is amazing! Thank you, Oojo
Date of experience: May 16, 2024
Thank you for letting us know how you think we are doing. We're delighted that customers like you are having a great experience.
We still have time to our flight but I think we won't have any problem. Costumer service is amazing! Thank you.
Date of experience: June 25, 2024
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
I am always scared to book flights from other websites beside the airlines.
I wanted to give a chance to OOJO based on the review and of course the price they offered.
Well, I got my tickets in less than 2 min. I also made myself sure they were real tickets on the airline website, and… THANK YOU!
Also, they called me right after I booked the flights to make sure everything was ok, if I got the email with tickets, and the information was correct.
Go get your tickets!
Date of experience: May 22, 2024
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes.
I help booked for company staffs and friends, family but this oojo.com the best.
I ll recommend oojo.com for everydoies. I hope oojo.com staffs keep going good service even oojo.com busy.
Date of experience: September 9, 2024
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
This is my first time using OOJO. I had my trepidation that this would be difficult navigating the system. To my surprise, the system at OOJO was quick and simple. I will surely use them again.
Date of experience: September 4, 2024
Dear Customer, Your kind words inspire us to continue delivering exceptional service. We can't wait to assist you in planning your next adventure!
Agent Deiparine is a soft spoken friendly patient airline agent; addressed all my concerns and accommodated my requests.
Date of experience: June 25, 2024
We are glad Deiparine has helped you with your trip and the services provided are appreciated.
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Since founded in 2011, Oojo has continually optimized its global products coverage and technical solutions, to make international travel affordable for everyone.
We are so happy to hear about your satisfaction with the agent's assistance! Looking forward to assist you once again whenever you desire to travel!