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Oojo has a rating of 4.6 stars from 1,540 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price, and second time. Oojo ranks 5th among Discount Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 hours
It's my first time booking a flight with any third party site and so was very stressed but the price was very attractive so went ahead and called and was guided very well by Kalan who put me at ease and helped me book the ticket online. I didn't like that they could not do it for us. But guess in a way it's good that we don't have to give our card details to anyone. Immediately after I booked I got my e ticket in a min and I checked the ticket with booking details on the airline site and it was there. Was able to put my meal details and was at ease. Thank you for the easy process
I wanted to share my frustrating experience with Oojo.com in case others have faced the same issue. I booked business class tickets they advertised for $5,063.88, which was significantly lower than other competitors. The price seemed like a great deal, so I completed the booking and my credit card was charged. However, instead of issuing the tickets, they later sent me an updated "optimized travel plan" quoting a much higher price (around $7,400). When I asked for the tickets at the original price, they claimed that the price had increased because the seats were no longer available. What's shocking is that even after telling me the lower price was unavailable, they continued to display the fake price on their website for days, misleading other potential customers. This bait-and-switch practice is unacceptable and feels incredibly dishonest.
No comment excellent experience I will recommend with this service
Date of experience: September 21, 2023
Great help from gentlemen thank you, explained everything before my flight which made it very easy for me
Date of experience: October 5, 2022
Hello Ahmad,
We are very glad hearing your experience with us. Your feedback is highly appreciated.
Thank you for sharing and for choosing us.
Extremely well experienced service agents. Helped me amazingly with my ticket purchase and changes.
Date of experience: February 1, 2023
We are happy to deliver an amazing service to you! Thanks for sharing your opinion with us and looking forward to assist you further.
She helped me allot once again thanks.best service
Date of experience: January 30, 2023
Thank you so much for giving us 5 stars. You made our day!
Fast and convenient service. I've booked flight tickets with only positive experience.
Date of experience: May 5, 2023
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us.
I'm very satisfied. Definitely will choose you again.
Date of experience: February 2, 2023
Looking forward to assist you further! We are glad to make our customers feel this way. Thanks for a review!
Great price and awesome experience. Very satisfied with the purchase. Thank you:-)
Date of experience: August 11, 2023
Thanks so much for sharing your experience with us!
Simple, very professional and fast.
Including cheapest prices.
Date of experience: February 6, 2023
Than you for the kind words! We always strive to provide the best experience for our customers when choosing a flight option.
Bought tickets twice. So far great service as of now.
Date of experience: February 7, 2023
Thank you very much for the review! We are glad that you were satisfied with our services.
The agent was very helpful. She went over and beyond to find what I'm looking for.
Date of experience: February 3, 2023
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!
I recommend and they give me great help. Very good customer services. Thank you
Date of experience: March 10, 2023
We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance!
Good customer service, cheap and fast travel method
Date of experience: March 9, 2023
Thank you so much for taking the time to leave us feedback!
Eternity the lady that handled my booking was very efficient, polite and help full.
Date of experience: August 15, 2023
Thanks a lot for taking your time to leave us a positive feedback of our assistance! Our agents work really hard for the customer's satisfaction!
Various flight/airline options for appropriate pricing. Finalized the transaction promptly and already have my e-ticket.
Date of experience: October 29, 2020
Dear Nathan, thank you for taking the time to post this review! If there is anything you would recommend us improving, please drop a line at feedback@oojo.com.
Very well customer service and professional staff. Keep it up.
Date of experience: February 8, 2023
Thank you! Professionalism is of the utmost importance for our company. Safe travels!
Easy simple and sweet! Great savings! I'm very happy with the whole exchange!
Date of experience: June 14, 2023
Thank you for your kind words. We are grateful for your feedback.
Great customer service! Easy to confirm. Representative was helpful.
Date of experience: April 15, 2023
Thank you so much for your positive feedback.
Amazing service thank you so much. I recommend forever this company
Date of experience: April 14, 2023
Thank you so much for your positive feedback.
Required last minute schedule changes. Immediately responded.
Date of experience: February 14, 2023
Thank you so much for the review! We are glad that we were of such great help for a last minute schedule change.
Thanks trip was good - updates were clear you guys always have best prices
Date of experience: February 10, 2023
We are happy when our customers are satisfied.
Excellent customer service and overall good experience
Date of experience: February 18, 2023
We are very glad you had a good experience with us! Thank you so much for your review.
Passengers BEWARE. I bought a ticket in October 2021 to fly out June 8th LAX-MXP with a connection in JFK. The connecting flight got cancelled and they proposed another connection but the time was too short to get on the other flight so rejected the change and instead asked to be put on an earlier flight to JFK so I could get the new connecting flight. For some reason this doesn't seem like an option to them and if I want to cancel they are saying I won't get fully refunded for my flight which is absolutely absurd since they changed up the times on me. It is a disservice on their side and they are trying to make it look like they are doing me a favor. I have called them so many times to give them new ideas but it seems like rocket science for them and they say they can't change the flight to JFK. I spoke to JETBLUE regarding the veracity of that statement and they said OOJO is being dishonest and that they can change the flight. I'm still in the process of figuring this out as they keep on lying to me. Save yourself time, stress and money and book through an airline not through these third parties. ESPECIALLY OOJO.
Tip for consumers:
Just book through an airline.
Date of experience: April 12, 2022
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 155233
Please email this ID at feedback@oojo.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
Fast and easy-to-use,cheap prices very good website
Date of experience: February 15, 2023
We’re really grateful and appreciate you taking the time to share your rating with us!
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Since founded in 2011, Oojo has continually optimized its global products coverage and technical solutions, to make international travel affordable for everyone.
Thank you for the fantastic review! We put a lot of effort into making our service as user-friendly and enjoyable as possible, so we are thrilled to hear that you are enjoying it.