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Oojo has a rating of 4.5 stars from 1,532 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price, and second time. Oojo ranks 5th among Discount Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 hours
It's my first time booking a flight with any third party site and so was very stressed but the price was very attractive so went ahead and called and was guided very well by Kalan who put me at ease and helped me book the ticket online. I didn't like that they could not do it for us. But guess in a way it's good that we don't have to give our card details to anyone. Immediately after I booked I got my e ticket in a min and I checked the ticket with booking details on the airline site and it was there. Was able to put my meal details and was at ease. Thank you for the easy process
I wanted to share my frustrating experience with Oojo.com in case others have faced the same issue. I booked business class tickets they advertised for $5,063.88, which was significantly lower than other competitors. The price seemed like a great deal, so I completed the booking and my credit card was charged. However, instead of issuing the tickets, they later sent me an updated "optimized travel plan" quoting a much higher price (around $7,400). When I asked for the tickets at the original price, they claimed that the price had increased because the seats were no longer available. What's shocking is that even after telling me the lower price was unavailable, they continued to display the fake price on their website for days, misleading other potential customers. This bait-and-switch practice is unacceptable and feels incredibly dishonest.
It's my first time booking a flight with any third party site and so was very stressed but the price was very attractive so went ahead and called and was guided very well by Kalan who put me at ease and helped me book the ticket online. I didn't like that they could not do it for us. But guess in a way it's good that we don't have to give our card details to anyone. Immediately after I booked I got my e ticket in a min and I checked the ticket with booking details on the airline site and it was there. Was able to put my meal details and was at ease. Thank you for the easy process
Date of experience: December 21, 2024
My experience was very good. Sammy patiently worked with me as I worked with my bank to overcome daily expenditure limits. I felt like he cared. I'm sure he did care. I'll be sure to return to Oojo in the future and recommend it to others
Date of experience: December 12, 2024
We are so glad to hear about your satisfaction with our agent's assistance! Thank you very much for booking with us!
We put in the wrong CC number and booking was declined. After several calls made to Oojo and our bank, we finally resolved the issue with Akhil's (Oojo agent) assistance. He was very helpful and patient, he called us back and stayed on the line until we were able to book the ticket successfully. This is our first time to use Oojo and I will use Oojo again for future travel bookings because of agents like Akhil.
Date of experience: November 10, 2024
We are happy to hear such words about Akhil,Thank you.
I bought 3 tickets just 2 days before the departure, still the ticket pricing was lower than the other sites, and the transaction and confirmation were rapid and smooth.
Date of experience: December 11, 2024
We are so happy to hear about your amazing experience with us! Thank you very much for cooperating with us!
This is the 2nd time I have used this OOJO.com company for intl. & domestic travel.
I wasn't sorry the first time, and I don't think I will be this time either!
I have been flying all over the planet, (30+ countries to date), over the decades, since 1970 ish.
Hopefully, this can be my GO-TO for airline flights x purchasing.
Enjoy life! It's super precious.
LEW~
Date of experience: November 13, 2024
Thank you so very much for your loyalty and cooperation with us! Your satisfaction with our services is very important and we are so happy to be of great assistance to you!
Ichigo is an amazing agent. She was able to find me a best and cheap deal for my upcoming trip. I am a regular costumer of OOJO. In this site, I always get the best and cheapest ticket. THANKS again Ichigo. I really appreciate you went beyond what you can to help me. Thanks OOJO.
Date of experience: October 28, 2024
Thank you for your fantastic review! We're thrilled to hear that Ichigo helped you find the best deal for your trip.
Overall Satisfaction:
Excellent (5)
Great Experience with one of customer service agent from Oojo. He is help a lot to get best deal. I found very easy the way he gave me all information for book my flight. Its very friendly and easy to use. Thank you very much.
Date of experience: October 12, 2024
We are really glad to hear such a good review coming from our customers. Thank You.
The customer service representative was very nice and diligent, he was able to assist me with my issue.
Date of experience: November 27, 2024
We are so happy to hear about your amazing experience with us! Thank you very much for cooperating with us!
Verry good takes time but very good service, I wish they can confirm right away but it only take 5 minit extra, the best think they have phone number you can call
Date of experience: November 14, 2024
Many thanks for being our customer and taking your time to leave us a positive feedback! Your satisfaction is our goal and we are so happy we've been able to achieve it!
All went well! Thank you for offering low cost high quality flights. We traveled with you last year with Turkish Airlines and were highly satisfied!
Date of experience: November 18, 2024
Dear Customer, we’re so grateful for your positive feedback! It’s wonderful to hear that you were pleased with our service. We’re here for all your future travel needs!
I have purchased few of my international tickets from oojo. I found their pricing competitive and their customer service friendly and responsive.
Date of experience: December 8, 2024
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
I reached out to request flight travel change, I received quick feedback with costs, not only were they helpful the first time, they also were quick the second time after changing our minds. Highly recommended getting the protection plan when booking your tickets.
Date of experience: October 3, 2024
We are happy that you are satisfied with our products and services.Thank You.
This is the first time I was using Oojo. My experience was easy and smooth. The whole process was intuitive and quick.
Date of experience: November 25, 2024
Dear Customer, we’re so grateful for your positive feedback! It’s wonderful to hear that you were pleased with our service. We’re here for all your future travel needs!
It was very easy for me to book my flight. The website was very easy to use. The price was very reasonable.
Date of experience: November 16, 2024
Dear Customer, thank you for your generous review! We’re delighted to have been a part of your travel experience. We can’t wait to assist you with your next journey!
I had a recent experience booking an international flight. Received ticket in an hour. Best price too
Date of experience: November 2, 2024
We are so happy to hear about your amazing experience with us! Thank you very much for cooperating with us!
It was a smooth and easy booking. Will be able to refer others. Reliable. Trusted. Good experience.
Date of experience: December 20, 2024
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Very nice customer service, fix my problem in 15 minutes
Date of experience: December 19, 2024
Thank you for the fantastic review! We put a lot of effort into make our service as user-friendly and enjoyable as possible, so we are thrilled to hear that you are enjoying it.
Easy and simple way to get tickets. The best price and excellent experience.
Date of experience: December 10, 2024
Thanks a lot for a wonderful review! Looking forward to assisting you once again!
They are amazing and their employees are very good.
Date of experience: December 13, 2024
We are so happy to hear about your amazing experience with us! Thank you very much for cooperating with us!
It was very efficient'
It was very timely!
It was very cost efficient!
It was very easy!
Date of experience: December 13, 2024
Thank you very much for taking your time to leave us a 5 star rating review! We appreciate your cooperation with us a lot!
Very Good, explain the everything in details, Excellent communication skills.🤗
Date of experience: December 7, 2024
Dear Customer, We are so happy when we see that our customers are satisfied with the service they receive from our agents! Thank you for sharing your positive impression of our services!
Easy to use! Loved using it to find the best priced flights!
Date of experience: December 3, 2024
We are always trying to bring the best services.Thank you for the 5 stars.
The response time was excellent and requesting a ticket change was easy and efficient.
Date of experience: December 4, 2024
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
My credit card let declining and they were patient with me and stayed on the line until I got it approved by my bank and then they helped my book my tickets. THANK YOU!
Date of experience: October 25, 2024
Thank you very much for taking your time to review our services! We are pleased to hear about your satisfaction with our assistance!
I wanted to share my frustrating experience with Oojo.com in case others have faced the same issue. I booked business class tickets they advertised for $5,063.88, which was significantly lower than other competitors. The price seemed like a great deal, so I completed the booking and my credit card was charged.
However, instead of issuing the tickets, they later sent me an updated "optimized travel plan" quoting a much higher price (around $7,400). When I asked for the tickets at the original price, they claimed that the price had increased because the seats were no longer available.
What's shocking is that even after telling me the lower price was unavailable, they continued to display the fake price on their website for days, misleading other potential customers. This bait-and-switch practice is unacceptable and feels incredibly dishonest.
Date of experience: November 24, 2024
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 352193
Please email this ID at feedback@oojo.com with more info about your reservation, and we will get in touch with you.
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Since founded in 2011, Oojo has continually optimized its global products coverage and technical solutions, to make international travel affordable for everyone.
Kalan would be so pleased to hear about your wonderful impression on him! Thank you so very much for being our Customer! We highly appreciate your time and cooperation!