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I have used them for a while. In the beginning, I really like their service, because they offered good prices.
But, on various occasions, I've had really bad customer service (from China) - which shows me they don't care and aren't competent
To solve loyal customers' problems.
In the first case, there was a bug on their website - so I couldn't access my account. I had to chat with their support representative 5-6 times to properly research and escalate the issue. Instead of checking the issue, he adamantly stated I was confused about using the site. Finally, we had to the CEO directly, they researched the problem, and confirmed their was the technical bug.
In the second case, my package was destined to a foreign country, but got returned locally by Customs (label change). USPS normally would enable me to update the label (no extra cost) - but since I used PostPony, USPS said I can request a refund from PostPony - and get a new label (since my package was never shipped). However, I requested refund from PostPony (explaining service wasn't rendered), but they very quickly denied their ability to refund my label - even though the service wasn't rendered.
It's a shame, great app but very poor service and customer orientation.
Guess what? Paypal end up paid me back for package was not rendered, then they forced me to pay them back again before I ship out NEW one. Tricky!
I am a Federally Licensed Firearm dealer. I shipped a firearm legally to another dealer via their website. The package was rejected by the addressee, and being sent back to me. UPS delivered back to US GoBuy / Post Pony warehouse in Oregon. The warehouse illegally opened my package and refused to send it back. My FFL license was in the package, and I emailed it to them. Also sent them links to the ATF and UPS regarding the legalities of shipping firearms. They have refused to ship it back and just told me sorry. Really? They are now in possession of a stolen firearm, and mail fraud for opening the package. I am so disgusted by the service I have received, primarily by someone named Felix. DO NOT SHIP USING THIS COMPANY, BEWARE AS THEY ARE THIEVES, AND SCAM ARTISTS.
UPDATE**
The Post Pony website does not show any rules as you post. I have spoke with Ken at Post Pony and he apologized for the horrible service Monica and Felix provided and is now shipping the firearm back to me. He acknowledged the package was legal and should have never been held up. You also refused to ship the firearm back to me (the sender). I had to contact local Law Enforcement and the ATF to get you guys to release the package.
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