Opodo

*SCAM*

I used Opodo to make a Maggiore (Italian car renting company) booking for a city car (Open Adam) to collect In Florence and drop off at Pisa airport. I'll never use Opodo again.

The supplier charged us £300 for a barely visible scratch on the car.
It was supposed to be covered by a damage excess of 800,00 including tax. (Collision Damage Waiver (CDW))

Opodo customer services were absolutely awful when I complained on my return as I tried to claim the money back them (rentalcars). Entered the official claim on their website. They came back to me telling me they asked the Italian company to provide the documents but more than a month after I still haven't heard back from them.
I emailed twice. Still no response.

Never use Opodo - go straight to your supplier of choice.

This company should just close. They didn't warn us about the flights cancellation even though the airline claims that they have informed them. I had to buy new pair of tickets twice the price. Not only they never paid the difference, it has been 6 weeks that I haven't received the refund that the airline would have issued within a week. Never again I will deal with them.

I've been waiting 175 days for a refund and I'm still waiting. Contacting customer services is a nightmare, they can't/won't do anything to assist further and I've been lied to numerous times in regards to my refund status.
I would recommend that you never use Opodo and book direct with the airline, because if something goes wrong they're a nightmare to deal with and you're left stuck in the middle

Took out "any reason guarantee" but when I needed to claim on it, I had to keep trying for ages on the phone from abroad to get through - long wait times, and when I finally got through and they promised to email me the contact details of the refund team, they did not, which meant even more waiting on hold from abroad. I will never use them again. Be warned!

Booked flights as was overcharged £205 rang them up and took a screen shot of the price breakdown they first said that's the price then said after seeing the screenshot they would refund me but it would take up to 20 days I said can I have this in writing they said they cant send emails... don't believe anything they say cowboy company

I just booked a multi-city flight with Opodo yesterday and today got an mail that two of my flights cannot be confirmed and was asked to call them to solve the problem. However non of the phone numbers provided works and wherever I look, I cannot find a phone number or and mail to the customer service. Now I am afraid that I have to pay for new ticket. So stressful would not recommend

Quick enough to take your money, customer service absolutely disgusting. Opodo are third party booking agency, I contacted my carrier direct their customer service endorsed that they have a lot of trouble with Opodo. I believe Opodo are based in Belgium not in the UK. Avoid!

Son and his mates booked flights for a trip abroad when they finish college in the summer but realised the next day they had booked the flights for the wrong day so needed to change the day to one day earlier, immediately contacted Opodo (less than 24 hrs later) who were not interested, not in the least bit helpful and quite frankly don't care as it is in their terms and conditions... Eventually got them to say yes they would change but the lads would have to pay extra £25 to Opodo and a change fee to the carrier. To make it worse depending on who the boys spoke to this has varied from £80 to £150. Seriously! Where do these cowboys get these costs from? It would be a 10 minute job on a computer to change the dates yet they charge what is essentially a rip off price with impunity. Why is the travel industry allowed to get away with ripping people off at every opportunity and why in this day and age do companys offer such poor customer service still?

In a nutshell, I booked a flight with OPODO including insurance attached in case i need to cancel, when i did need to cancel the process is to phone takes about 30 minutes and costs a bomb to tell them you want to cancel as its in the states. Then i have since had at least 2 months repeatedly trying to get my refund, again you have to wait for ages to speak to anyone, to make it worse they ask you for your bank details on a no reply email! Never ever will go anywhere near this company again!

I booked flexible ticket through opodo prime. On my return journey the airline postponed the flight twice on scheduled date. But, opodo instead of helping me they charged me with penalty twice (£320+£320). Every time i call them to rebook they pretended like they are in contact with airline to rebook the ticket. But, that was their tactic to frustrate me to force me to pay penalty. Many days were wasted in waiting and i finally paid penalty twice. Once i returned back, i filed formal complaint, they opened a case to investigate but they never replied even after i sent many follow up emails and waited for a month. Absolute scammers. I will avoid next time, also advice others to avoid booking through this company.

I cancelled my booking within the 7-hour free-cancellation period that my flight had when I realized I need a different flight plan.

Opodo refunded my money to the penny within 3 working days (only downside is that since my account is not in GBP I got screwed on the exchange rate, but that's my bank screwing me, not Opodo).

One weird thing is that I still keep getting emails as if my booking was still confirmed and even when I log in to Opodo's site to manage my booking it still appears to be confirmed, only thing indicating a refund is that in the "Billing" section, the mentioned total is "Total: £0.00 Congrats! That's an amazing deal".
Aside from this confusion, really good service.

Our flights were cancelled by the operator, and I have been waiting for a refund for 6 months! I have called over 10 times - they dont call you back, and no e-mail updates. The original re-fund took so long, the card used for the booking expired. Despite having provided them new account details four times, they are still trying to refund to the same card! Avoid...

The review system works! Thank you all who have taken the time to expose this company for what they are. I was about to book a flight to Belfast and decided to check these people out before I did. Thank heavens I did! On the strength of everybody's comments I would not give these clowns the time of day, let alone my business. Thank again everybody.

I will never use Opodo again. My experience over the past few weeks has been awful. I needed to change an earlier flight to make a connecting flight. I made numerous calls to Opodo, was kept waiting on hold for ages, passed from department to department and was cut off several times. In spite of assurances from Opodo that they would would deal with the issue and get back to me they did nothing. In the end I had to contact the airline myself to change the flight.

I bought air ticket for £815 from Opodo, biggest mistake ever. The Airline cancelled the flights, Opodo asked if I wanted a refund of credits. I took the credits, booked a new flight, thought all was well. Never received a new flight, had to re-book with the Airline direct. I was constantly on the chat service, only way to reach anyone, most of the operators don't have a clue, just seem to hit random copy and paste answers, then pass you on to a special team or expert team, then say they will get back within 24 hours by email, no one ever contacts. You go back on the chat, then it gets escalated for another 48 hours, then 72 hours, back to 24 hours you end up going up and down the escalator and merry go around. Then you realise you have been scammed and will never get your flight or money back. The company should be closed down as fraudsters. Don't E-Dream of using them.

Oh, I wish I had read these reviews before using this awful company.

I would not advise using this company to book flights, unless you are using a Mastercard debit card. You will be charged at least an extra 7% without, as far as I could see, any due warning. I was really surprised when I realised that I had paid much more than I was expecting to pay, so I wrote to Opodo immediately. I finally received a reply, saying, "When you reach the payment stage, if you enter a card different to a Mastercard Debit, then the price will change to the new price for the service charge, plus any credit card fees (charged at 2.5%). This is still before you commit to 'Buy It Now'. As we have offered the opportunity to view the pricing before you select your flight and again before the flight has been confirmed for purchase, on this occasion, we are unable to offer you a refund of these charges.

I do not find this acceptable. So, if you do choose to use Opodo, just beware of this before you do.

Paid for return flights. Only to be emailed on the day of flying and told the return flight isn't booked and they will refund the return flight. They then refused to acknowledge how they have made it difficult to take this trip and then tried charging me 3 x the original cost to book the same flight we were returning on. It is disgusting at such short notice and they refuse to recognise how bad are. I want compensation for this

I have been sent a message to contact OPODO about a change to flights I booked. I have now tried to call 6 times and on hold for a minimum of 20 minutes each time then they transfer me which end after another long wait in being cut off. Absolutely hopeless Indian call centre. Never again.

My flight was cancelled on june20 and I am still waiting for refund even after 9 month. Service are really poor -- whenever i call them they escalate my case but didn't do anything. Believe me, don't use this company

Be very careful - advertises cheap fares that aren't. Booked via Opodo - charged £911 - received booking confirmation from Easyjet for £785. Charged £126 - for nothing. I'll take the financial hit and chalk it up to experience, but this is the first and last time I use this site. That's what happens when you trust advertising!

Lufthansa fligths from Munich to Berlin and back were booked via oPoDO but soon cancelled. OPoDO hotline stated that flights will go despite the app info. At the airport we had to buy new tickets at a much higher price. Either this fraud is intented or they are not knowing what they do.

Ive never known customer service like it, in fact its none existent. I will not be using them again, this is before the holiday.
Simply cant check in for our boarding passes, whats lies ahead doesnt bare thinking about.

If you consider booking air tickets *******@opodo website, THINK AGAIN! This company is a JOKE!. I booked tickets up to £1000+ on their website and unfortunately the flight was cancelled. At first I was notified that between 3-6 months I would be refunded. As a result, 6 months have passed, but I have still not received a penny. I contacted their customer service team, which felt like I was speaking to a computer, even though I was forwarded to an actual person. He said that it can be refunded within 30 days, as a result, 30 days have passed, and STILL NO REFUND. I contacted their customer service again, and was told to wait, again, for a reply within 72 hours from their escalation team. My patience is waring thin. £1000+ that I can't get back. I hope you will seriously reconsider if you have any any plans to book with Opodo.