Opodo

NEVER USE THIS SCAM COMPANY!
Booked a £459 3 night stay in the Philippines,when I got to the hotel,the receptionist told me the hotel was full and had never even heard of Opodo!
Not only that Opodo took £89 from my account for Prime membership!
After numerous phone calls to an English number,I was promised a full refund within 72 hours! I even phoned back to make sure and was told a full refund would be paid for the hotel booking.
It is now 11 days later,I am home,no refund and still fighting to get it!
Also I have had heated conversation with Opodo Prime,they have told me that I cannot have my money back as being a Prime member,I had £120 off my hotel booking! A hotel booking that was never made!
NEVER USE OPODO!
YOU HAVE BEEN WARNED!
ITS A MASSIVE SCAMMING COMPANY!

Avoid.
Hire car no show Antalya airport
Uncontactable
Desk closed (mid afternoon)
Office telephone number closed
Recieved a watsapp message once at the hotel about the hire car. Assuming internet connectivity on landing.
Refunded and then refund taken back out of the bank 3 months later
Do not use
Left at airport travelling alone with a 9 year old.

Opodo messed up my booking by not including hold luggage when I had paid for it. I was told to pay for it at the airport and claim it back. I have been trying to get my refund now for 4 months! I even got an email in November saying that my refund would be made in 10 days but still nothing. Their "Customer Service" is shocking and I will NEVER deal with them again and suggest you avoid too

Beware of Prime operators
If you are answered by operator Sunama - put the phone down and try again until you get someone else - I phoned in today to cancel my Opodo Prime membership before the 15 day free trial period ended.
I thought I had specifically explained that I wanted to cancel the subscription and cancel the direct debit. Then I received an email she had taken £44.99 out of my account. Maybe they use foreign call centres on purpose to trick people with their broken English and fast talking to trick people into something they specifically did not want🤔🤔🤔🤔. Plus the next day they took another £69.99 out of my account 🤬🤬🤬

It would have been a good idea to have read some reviews before choosing them. I didn't. I choose them because of the price. Big mistake. Finally I have paid more, not mentioning horrible interaction with their so-called "customer service". In few words, for arcane reasons they failed to perform online check-in on my behalf for the return flight and airline company charged me 50 euros, peanuts comparing to what you can find reading other reviews. No answer to my complaint until I decided to write a review. And the answer was almost funny, they pretend it was my mistake as I didn't contact them before flights, completely false statement. Take care guys, with Opodo cheaper can mean more expensive, not mentioning complete lack of concern regarding customers.

Most incompetent and useless company ever. Stay away, I would never use them again. It has been over 4 months waiting for a solution and still waiting...

Appalling. They just robbed me of £70 for an account I haven't used since 2022 which auto-renews. I called to cancel and get a refund as soon as I got the email, and they said it's impossible to refund. Absolute joke. The person on the phone was awfully disrespectful to me and spoke to me like I was an idiot when they are not following basic rules that literally every other subscription company uses: send an email a few days before auto-renewal to allow people to cancel. I have never seen such appalling customer service.

The tickets that I've bought through them required checkin in personally in the airport causing a major time waisting. The prime membership contact center agents are just useless, they don't posses necessary information and always try to lie their way out of the situation. Really really bad experience

I recently used Opodo in June and despite cancelling the trial over the phone 10 days before the expiration date, Opodo took the full charge for a prime subscription from my card and now refusing to refund stating it is my issue.

The customer service has been appalling, I have had to send chaser after chaser emails as when you speak to the team on the phone you are made out to feel like a liar and guaranteed an investigation to get a phone call back within 2-3 days from management level. I am still awaiting this phone call.

If they actually listen to the recording its is very clear that I did in fact cancel and a refund is indeed required, but they are quite happy now that they have the money in their account to ignore any facts or information sent to them and pass off the blame as mine.

Be very cautious if using this company I would not recommed!

Not transparent. I felt tricked.
I paid about £40 more for the Opodo Super Flex ticket which allows some flexibility for changes / cancellations. Two days later, they inform me that another £89.99 would be debited from my card unauthorised.

The reason they gave (very complex and makes no sense) is that at time of purchase I was auto-discounted £49 for their 'prime discount'. They said that because I had a similar prime discount from them on one occasion 3 years ago (which I don't remember), I was no longer eligible for the auto £49 discount. And so they were debiting me for £89.99 for a membership fee for a year that would permit the £49 discount.

They are refusing for me to either cancel their membership fee of £89.99 and pay the £49 discount, now that their non-transparent sales methods are exposed. They are also refusing for me to cancel the tickets, on the grounds that they are now more expensive than what was apparent at time of purchase.

If their can detect a customer as a returning customer after the sale, surely their technology can identify the customer at the point of sale so that the customer will be aware of what they will be charged.

Hi, I recently purchased a car hire via Opodo. The discount offered was a prime price. It was only until I received my bank statement that I realised that I'd joined their 'Prime' service!

I've just come off the phone to cancel the membership as I feel this is an unethical practice, as if you add the fee to the car hire it would have costed more... Just go to the car hire company direct and avoid this poor service.

Interestingly once you've put your credit card details on their website you have to phone up to cancel.!

Yes, they informed me that I did receive the info. Yes, what an idiot. I guess you do this once.

Perhaps one star is overly generous

Alll the best.

I bought ticket from London to Istanbul 11/07/24 so I gave them my credit card details for ticket prices so next day they used my credit card details for £89.99 prime member cost with out my permission, I called them and explained to situation so they only said sorry, didn't pay my money back, I will go to for my legal right.
My strong advice, stay away from opodo company because they can use your credit card details with out your permission.
Halit Somer Ozdemir

This is actually a scam!

We booked a "flexible" Ticket which says that you can change flight date etc. anytime. Once I changed the flight date, they told me I need to pay 321 EUR more cause we need to pay "change fee" -> VERY FLEXIBLE

Never again!

Booked flights, didnt receive boarding passes, spent an hour on call on the way to the airport to no success,

I had to pay for my flights again at the airport (stressful)
Then they took out £69.99 for some membership a few days later

Contacted the fraud team, they have heard many stories regarding Opodo doing this.
Opodo offered me £25 back and discounted flights. Which I found amusing.

Do not take the risk.

AVOID THIS COMPANY AT ALL COSTS!

Cancelled subscription 3 months prior to renewal by phone. Customer service kept informing us of all the benefits. After 60 minutes on the phone, insisting we wanted to cancel. They agreed. Also cancelled subscription via their website. In June they took a renewal payment (even though cancelled subscription!)
Have now spent over 5 hours (over the course of 6 phone calls) attempting to get a refund and been told every time to wait 72 hours and I should receive refund. Nothing received!
Worst customer service, terrible customer care, highly advise anyone NOT TO USE THIS COMPANY!

I recently had a deeply disappointing experience with Opodo that I feel compelled to share. If you are considering using this service, I urge you to think twice. Here's why:

Unauthorized Prime Membership Enrollment and Charges
Despite carefully opting out of their Prime membership while booking, Opodo signed me up anyway. Worse still, they charged me twice without my consent: £59.99 last year and £69.99 this year. This happened without any clear warning or permission, which is nothing short of a deceptive practice.

Difficulty in Canceling Prime Membership
Attempting to cancel this unauthorized membership turned into a nightmare. Opodo requires you to call them directly to cancel Prime, a process that's deliberately made as difficult as possible. When I finally got through to an agent, I was told I would not receive a refund for the unauthorized charges. They offered only to cancel the membership moving forward, which felt like adding insult to injury.

Misleading Prime Membership Benefits
Opodo markets their Prime membership as offering the best travel deals, but I found this to be misleading. I easily found cheaper options on other, more reputable websites. Their claims of savings are false, and the supposed benefits of Prime membership are, in my experience, nonexistent.

Questionable Reviews on Trustpilot
The positive, 5-star reviews on Trustpilot appear highly suspicious. It's hard not to believe that these glowing reviews might be fabricated by Opodo's own staff to lure unsuspecting customers into their trap. The contrast between these reviews and my own experience is stark.

A Final Word: Avoid at All Costs
Opodo's practices are nothing short of a scam. They lure you in with promises of savings, only to charge you annually for a membership that offers no real benefits. Their customer service is abysmal, designed to frustrate you into giving up on getting your money back. It's shocking that a company like this is still operating.

If you value your money, time, and peace of mind, I strongly recommend avoiding Opodo altogether. There are plenty of legitimate travel booking websites out there that offer better deals, transparency, and respect for their customers.

OPODO IS A SCAM IN MY OPINION! You might think that you're getting a cheap flight, but they will automatically sign you up for an OPODO Prime subscription that will cost you £69.99 per year. And be careful, because its on an auto-renew, so unless you cancel OPODO Prime, you'll be billed again next year. Even cancelling the subscription is difficult

Do not use company opodo, with them easily and quickly only during the sales stage. Further, they only imitate customer assistance. If you have problems through no fault of your own, you cannot contact them, either by e-mail or by phone, their website is useless just to spend time. The airline I was supposed to fly cancelled the flight and sent a refund of €353 opodo 15 days ago. Opodo has not yet transferred money to my account, this is just a deception used on the Internet

I am utterly disgusted with the abysmal service provided by Opodo. Since September, I have been waiting for a refund without any proactive communication from their end. It is infuriating that I am consistently the one reaching out for updates, and each time I do, I am met with the same excuse that they are waiting for the airline to respond.

The sheer lack of effort on Opodo's part to chase the airline for my refund is mind-boggling. It appears that they are content with sitting on their hands, leaving me in the dark and frustrated. I expected a travel company to take responsibility and actively pursue resolution, but Opodo has fallen far short of that standard.

This experience has been a complete letdown, and I will not tolerate such negligence. If you value your time, money, and sanity, steer clear of Opodo. Their customer service is a sham, and I would strongly advise against using their services.

The worst customers service. 11 times I was promised a reply whether my reservation can or can not be changed. The company ignores all the requests and question in most horrible way. My phone number was blocked from calling and chat service replied in the same "copy paste" answers promising multiple times the exact time they would come back to me with answer. They never did. 11 times they failed their promise. I even spoke with supervisors which did nothing but empty promises.

They lied to our credit card company claiming behind our back that the transaction was made in Barcelona or / and in Euros. In reality we made a purchase in US Dollars in USA, not on any banana republic website or obscure currency. That's pure fraud. They try to grab 3% from you guys using the credit card company as a shield. Smart but dirty. Let's put these people out of business.

Paid for premium economy got economy.
8 months ago I booked an airline ticket Melbourne to Europe return and got conformation from Opodo for premium economy.
Yesterday they send an email thats states economy.
I call, premium is full it's economy now, they say?
Who does this?
They took my money 8 months ago.
I thought I'd only have a problem if I wanted to chance something, not opodo taking from me.
Daylight robbery.
* I have since been told it could take up to 21 days for someone to get back to me.
They use words like "escalate" to make you think they are doing something, but they're not.
UK based company hiding behind an Indian call centre.

Booked a flight online with Opodo, received confirmation of the booking then 2 hours later receive an email saying the booking had been cancelled by their 'internal' system due to suspected fraudulent activity. Telephoned and made exact same booking again and lo and behold, booking cancelled again by Opodo. Phoned and reached an alleged 'customer service representative' who, when I asked to speak to a supervisor said they 'didn't have time to take this kind of call.' Booked directly, spent less-don't bother with Opodo.