Opodo

Worst experience I've ever had with a travel company, sold flexi date option which it had no intention of honoring despite a week's notice and the policy saying they needed a minimum of 24 hours notice. Despite repeated attempts to contact them through a variety of methods, I have had zero customer service to resolve this issue and have lost several hundred euro on this. I shouldn't say 'lost' - I consider Opodo to have stolen the money. An absolutely unethical company. Avoid.

I was in process of buying a ticket and was charged £290 for it, but confirmation never arrived (so I had to eventually buy my ticket elsewhere). Since I didnt receive a confirmation number, I am unable to process anything onine or get to a human agent (you need enter your booking code). Its now been sex weeks, money has been taken, but no ticket nor do I have the ability to speak to anyone about it. Not sure what to do or how to proceed.

This is the very worst company to deal with. No refunds provided and no terms and conditions provided prior to purchase. They do not provide the customer with the information they need to make a booking. They took payment from a debit card, happily, and then sent an email (post-purchase) to inform me a credit card with £2500+ limit was necessary to complete the booking. No refund possible for the debit card purchase and no way of knowing this in advance.

This company is the worst! I booked with opodo (big mistake). On arival at the airport I was held at security with united airlines and asked many person questions that have absolutely no relevance to them and after 45 minutes they decided I was not allowed on my flight as I did not have a visa to enter America (it is not required as I was only passing threw transit). After showing this to them they still would not let me on my flight or allow me to cancel my flight. I called opodo to cancel and they told me I was marked as no show so are not able to refund my ticket! I have proof of being at the airport, I even had to book another flight from the airport for 2 hours later with a different airline as I already out of my home country. This is pathetic. I advise anyone booking with this company to re think the idea.

I have in writing I will be given full refund. Waited months was finally given partial refund. I have it in writing from Mr Goel. He agreed to give my full refund. That's the only reason I cancelled. I am getting no answer as to the failings of this company. It looks like these frauds their lack of professionalism, lies, rudeness and hesitancy to give back monies owed have come to UK from India to harm the British public. They should be closed down immediately.

I booked car for 16 days( 22 november till 8 December 2022)+full insurance. And when I arrived at the airport for pick up my car in front desk it turned out that my documents are wrong (I had debit card) and I can't pick up my car. All money company "opodo" took off 21 December when I was still on my way!
As a result I don't have a car and my money(including money for insurance)!
When I trying connect with company i always recived same answer "this is not in line with company policy" and after this answer blocked me!

I have booked flight with Opodo. The total price was 608 EUR. After completing my card details and confirming the payment. They charged my credit card with 1004 EUR! You can not write an email - you will not find any email adress on their websites. The phone-number of "hot call" doesn´t work (or exist.) I will never book with this company again.

Do NOT use this company! You will lose your money and possibly your trip! Book directly with the airline - if you need to make a change, you must call them at 2 euros per minute with an hour wait EASILY! It is truly A SCAM.

I cancelled my flight and was informed that my money would be back to my credit card in 10 days. It has passed 31 days, I called them 9 times (over 3,5h on the phone in total) - I get different information every time. Today I got information that they started the refund process today and I will get my money back in 21 days. I'm wondering what will happen tomorrow.

Terrible customer service, they don't care about you. Don't expect any service whatsoever.

I called 5 times on 5 consecutive days to rebook my ticket, and they couldn't get it done. I had to leave holiday earlier because they were unable to rebook my ticket due to unavailability of tickets; a problem in their software apparently! One day prior to leaving suddenly someone noticed my 1 star review on TrustPilot, and suddenly a guy called Ross started offering options. All of these options very expensive tickets that were no way close to my Flexible Ticket rate.

A bunch of crooks that don't understand how to treat a customer at all. I tried to talk to them, but now I am done trying to help. Stay away from this lousy business.

Same here. Booked flights with baggage. Air fares ok but baggage not on itinerary. Been phoning non stop with no responce saying will be sorted but has not been. Tried cancelling baggage but with have to wait 3 weeks for refund. Absolute joke OPODO. Shame on you. I will be advise all my friends and face book of a con and shame of a so called travel agencie

I paid £480.23 for booking flight from Luton to Thessaloniki on Wizz air and return from Thessaloniki to Gatwick on easy jet. While I received receipt from the airlines only of £355.98. On top of that Wizz air charged me for £135 for check-in and my cabin bags. Also easy jet charged me £96 for my cabin bags and asked me to put it in luggage while they allowed other people to carry their bags which were bigger then mine in the cabin.

Chose my flight and entered my bank details but afterwards, looking at my bank statement, I found that they had overcharged me by £75. I have been calling and emailing them for about a month and they keep asking me to provide evidence if having been overcharged. Then they asked me to provide full bank details to refund me, including the 3 digits at the back of the card. I sought advise from the bank and I was advised never to disclose these information under any circumstances. They said that they couldn't refund me without this information. In the end I called my bank to sort it out after hours on the phone with these people. Rubbish company. WARNING: DO NOT USE. EVER.

My husband booked from Heathrow - Phuket return.
It stated Premier Economy (4 flghts multi). On looking at confirmation it stated 1 premier flight, 3 were economy. Phoned Opodo and they said technical issue, they will cancel & have money back in 10 days. Not good enough, I have gone back on their website and it is still stating that its available. Absolutely disgraceful. I spoke to Raghul & then the Manager Kashim. Not happy, feel sorry for the next person who books.

I wouldn't recommend them to no one.
An absolute joke. Customer service they can barely speak english from I don't know what country.
I got more then 7 months and still waiting for a refund of about £50.
They said that they are receiving the money in instalments from the airline and that why is taking that long.
Didn't I pay in 1 go when I bought the ticket?
Where them money go?
I need to wait until the retirement to get my money back.
AN ABSOLUTE FAKING JOKE. USELESS.

Opodo refund short but £140!
Booked two flights from UK to US for 13/4/20. The airline was Norwegian Airlines who like most airlines cancelled all flights due to COVID-19. When eventually getting a reply from Opodo they said I needed to chase the airline for a refund voucher and not them!? Eventually after a lot of emails and tweets we received a refund 3 months later from Opodo. However it was short by £140. When challenged Opodo said this was for their search costs and process fees!
This isn't broken down in the payment process when buying online. I will definitely NOT be using Opodo again.

They are looting money.
Hidden charges
Worst customer service
Every time asking money even they did the wrong or cancelled the flight.
F*** this site they are scammer don't use this site and customer service pathetic.

I booked and paid for March 2020 flights to India in January 2020. These were cancelled. Cancelled. I am still waiting for refund after many emails and calls.

This happened again in December 2020 with flights to Iraq. I am still waiting for refund.

Most of their advertised numbers are fake and their customer service reps lie about refunds being processed.

Unethical. Dishonest. A truly crokked business.

Never have I ever had such a horrible experience. First, when booking Opodo stated that an error happend and that my card would not be charged. When I received an email stating my flight had been successfully booked, you could imagine my surprise. I wasn't too fussed about it until I looked at my bank statement. They charged me more than the price quoted plus withdrew 3 additional service fees. When I spoke to customer service they were incredibly rude and unhelpful. I am now battling to get my money back. WORST COMPANY EVER!

I have booked ticket through them. Can't fly twice as one case they booked a domestic flight in between international flight and other case booked a flight with 16 hour transit but allowed 12hour on that airlines

Theyt took 1200 euros from my card, but we never got the confirmation. When we called them, there was Indian guy at the customer service who could barely speak english, and he said that they fixed it and we would get a confirmation in 24 hours. We never got it and called again the next day. Then there was another Indian guy who said that they did not get my money even though it was gone from my account.

Worst customer service ever, i have called them like a million times and every time they would say we will get back to you which they never did and i didnt even get my return for my flight ticket. I wouldnt recommend this to anyone

We booked a flight and hotel to London for June last year. Flight was cancelled due to Covid but trying to find a contact number for them was really difficult. Eventually contacted them and they said they would refund our payment within 90 days. After several more calls we eventually got some of the money back. They told us they were waiting for the airline to refund them. Fast forward to February and we still hadn't got our money- they then told us we would have to contact the airline ourselves.
They don't keep you informed of any progress and getting through to them is a nightmare- avoid OPODO at all costs!