Opodo

Bought tickets through Opodo.com
Was trying to change dates, PNR number was invalid, could not change fly dates or track myself on the system, spent entire sunday trying to contact them, and at the end of the day, they offered me 50% refund even tough my tickets not valid! Would NEVER use Opodo again! Scam Scam Scam

Opodo are the worse company we have ever used! My partner David Ginn had made a booking with Opodo for our flights to Spain which we are due to go to in June. After making the booking my partner received no booking confirmation and had to call Opodo for them to advise that the flights were no longer available. My partner then requested a refund from them as they had taken £1075 from our account on the 13th May and still to this day we have received no money! This money needs to be refunded as a matter of urgency as we need to use this money to book alternative flights! They are thieves! We will now be taking this matter the the Financial Ombudsman as this is absolutely disgusting service. We will be going to the press to ensure everyone knows how $#*! this company is! It's absolutely disgusting!

Here my experience in few short sentances:
1. We booked flight hours connivance to us, which cost 10% higher.
2. Opodo confirm only one way but charged us for full fare!
3. then they offer us other hours for the return flight (the same flight we could get 10% cheaper).
4. now we are losing money anyway: if taking their offer we lose 10% on the price we could get; if canceling the entire flight will pay penalty and if canceling the return flight they give only 41% refund and then we will have to book expensive one way flight.
CROOKS WE SAID?

Cancelled flight and NO refund
Booked a flight with Opodo in March to travel in late December, but then getting an email on the 02 of November that my flight has been cancelled. I understand that this wasn't Opodo's fault, but it has been 5 days now since I have been requesting a refund for the cancelled flight and haven't received any confirmation that they will even refund my money back. I have spoken to the airline directly, and they told me that they will refund in full, but it has to come through Opodo.

So for me, it was the first and last time that I have used Opodo as it has been a terrible experience. I would not recommend it to anyone.

Not happy with service. Kept calling me a lier and refused to help me. All I want is my refund which the company is liable for as I received NO contact from them to inform me of flight changes.They lie to say they contacted me on my BIRTHDAY March 31st but this is NOT true. No contact was made and NO Email received. I am very upset with this company as they left me stranded in Kathmandu Nepal. I then had to pay another company to get home. I will never book with Opodo again. It even still says that the flight is leaving at 20:20hrs but it left at 18:00hrs! Proof in picture. Would NOT recommend using this company as they will take your money and mess you around just like they did to me and many others. 4 times they changed my flight to Nepal and not once did they tell me about the flight changes for my return flight. All they say is not liable for a refund as part of airline policy. They won't help you. Don't book with these people.

Don't book with Opodo; they are a scam.
Don't book with Opodo. They are a scam. They attract people with law fares, but once you book, your money is gone. If your flight is ever cancelled, you will not get your money back or be allowed to reschedule. And this is what they'll tell you: the fault is with the airline. If you call or write to them the second time, they won't answer you ever again and so, your money is gone. Don't say you weren't warned. They are the reason why I won't do business in the United Kingdom. They lack prudence.

If I could give them no stars I would. After just over a week of our flights been cancelled we still haven't recieved a penny back. We booked through opodo as we had heard great things but what a disappointment. Our flight was cancelled 20minutes before take off. No fault of opodo but I expected them to help/refund us something. We were prime members. Made no difference. We paid cancellation fees when booking. Made no difference. We even told them what the airport/airline told us to do. Made no difference. Overall I will never use this company again and anyone that goes to will regret it if something happens to their holiday through no fault of there own. Just shy of £900 we have lost and all we recieved was an email apologising as the airline hadn't got back to their email and there was nothing more they could do regarding the matter. Laughable is an understatement.

I have had the worst experience dealing with Opodo.
They are a bunch of SWINDLERS, FRAUDSTERS and CHARLATANS.
They expect me to wait 50 minutes before I can talk to an agent. They deduct 20% from the original payment for cancellation and they also tell me that I have to wait 3 months for a part payment refund. Yet they take less than 1 minute to take money from my account. They try to force me to download their app to see the progress of my refund. This is all unnecessary and totally unacceptable.
Please, Please avoid these charlatans at any cost, if you value your sanity.

Tried to add luggage, the site said there was an error so the payment didnt go through, tried again on my partners booking for the luggage and same error happened. 3 days later 2 charges appear on my credit card. I ring customer services, they refuse to refund, I ask to speak to Team Leader, they refused twice, I asked for an email to email to and they refused to supply one saying they would send me an email with the replyto details and case number. The email they sent me had no details, just a "we are unable to assist you further". This Company is a joke and treats customers with contempt. Really appalled!

Never got a refund of my cancelled flight. The claim status even dissapeared from my account. I called Singapore Airlines to ask for a follow up, and after cheking my flight status, they confirmed nobody claimed for a refund and that my flight was "open".

Can we all report Opodo to the consumer protection of UK? They shouldn't be operating if they are scammers. I have just did it, and if we all do it we will be louder.
Thank you.

Our flight was cancelled but we never got a notification of it and were only told so when we arrived at the airport. We were told by the airline that Opodo cancelled the booking. They were offering seats that the airline didn't actually release to them at the offered price so when they couldn't honour the booking they cancelled it. Never bothered to tell us. Completely unacceptable! The reason for the cancellation we got from Opodo was that due to the booking being for flights departing within 24 hours some of airlines don't confirm them in time, but some do. If there are airlines that don't confirm flight that are within 24 hours they should not be offering them or at least tell the person booking that they are risking not getting the flight! NEVER TO BE USED AGAIN!

Booked a flight from Nice To Madrid for 141 euros. I emailed them because i did not receive my confirmation. NOTHING no reply. I called, COSTUMER SERVICE so rude! Nobody new nothing, I mean i am not the one working there can not do the job for them. And the only thing they tell me is you have to email. Why i have you on the phone then? After a week of them playing me around they told me they can't find my ticket so i have to buy another one for 230euros. I ask them can i have the price i had a week before since its not my fault you lost my reservation it's a big NO NO and they started telling me their computer is out of use right now. PLEASE don't waist your time and money. You will think you are saving by buying from them but you will lose time and money and your temper! Thanks opodo for a really bad experience with you

Part of my flight was cancelled made my own way to LHR. Was told ticket needed reissuing by Opodo who then told me after 30 mins on the phone airline changed flight so they have to reissue. No one could tell me why it was being reissued and both companys (Qatar/Opodo) wanted to charge me again for a ticket I had aready paid for? Ended paying but by this time missed flight. NEVER AGAIN still trying to find out who, if anyone has my money.

Do not use Opodo under any circumstances. They canceled my flight for 'security reasons', which they couldn't provide to me one week before my flight and 3 and 1/2 weeks after I booked. My flight was no longer available and my cc was charged. Customer service is useless. If you value your time and your holidcay do NOT use Opodo, because according to them they can cancel your itinerary at anytime.

Insane just Run... if you are on this site now just LEAVE go to Expedia and get a flight there or the airline company website or any other site. These Fukers made my enter my card and loaded then they said my bank didn't accept the payment sk I tried again and same thing. Just to find out they actually charged a $154 fee each time I tied. Stealing over $300 from me and I didn't even get the flight I was trying to book. And then I read the reviews and I'm glad It didn't get the flight because who knows what more they could have done. Went on Expedia and found something a little more expensive but comfortable and I was given a number I can actually call when I finished booking. Shocker the charges for using a card was only about $50. THEY LITERALLY SHOULD BE SHOT DOWN. Don't know why skyscanner even displays them. We'll you've been warned. Fly safe.

Oh I emailed them.and ofcourse no response.

Direct flight was rerouted and landed midway to actual destination. We were told the next flight to actual destination was in 3 days! Told I would be given a refund as we decided to hire a car and drive the 10 hours to our destination after spending a night at a hotel. Now I am told to deal with the airline directly who will not pick up the phone or answer any emails! Utter disgrace!
16 March Opodo sent reply saying customer service would contact me. Never did! I have been calling them and they have been giving me the run around - telling me to call in 48hrs then again in 24hrs. They constantly hang up ithe line when they say please hold. Unbelievable!

Took money, claimed booking was confirmed. 48 hours later, changed last leg of flight from 1h30 layover to 12hr layover, and *broke* the connection by switching airline so now 12hr layover having to go landside and collect baggage. Call centre "pretend" can't hear call, hang up.

Will never ever ever use them again. Ever.

I booked a flight to Gran Canaries through this company. I was charged double the price of baggage if I had gone directly through the airline company themselves. The baggage offered while booking was for 20kg only and cost £81.22 with no offer of upgrading the KG weight. I then received my booking from Thomson who I will be travelling with and checked their site and I would have been able to take 2 x 20kg bags for this amount and I also could have bought a 25kg weight at £62. I used SKYSCANNER as a reputable online flight checked to get the best price but lesson learnt go directly to the company themselves.

DO NOT USE OPODO TO BOOK YOUR FLIGHTS! 1 star is not low enough for the terrible customer service we experienced with Opodo. We arrived at the airport to find out there was a £110 charge with Ryan Air because Opodo had not provided the correct email address. After requesting a refund from them they denied this saying that we should of contacted their customer service line. This was on a Sunday and the customer service helpline for Ryanair and Opodo were closed so there was no way that we could contact anyone. Absolute rip off! DO NOT USE THEM!

Opodo charged me twice for one trip. After calling customers service many, many times, somebody listen to my complain and promised that my poblem will be resolved. I called my bank, two weeks after that call and, in fact
Nothig has been done. They took the money from my account, on Jan. 9th and on Jan. 10th and no refunds.
I am still waiting for the end of my saga!
Julia D.
Montreal

My son is backpacking around Europe. I booked a flight for him to the ice hotel in Kiruna Sweden. He does not have easy access to the internet so I arranged the flight for him. I booked through Opodo because it was a great price. After the flight was confirmed and my credit card billed I received an email saying they wanted a scan of his passport, my credit card and his drivers license. With identity theft rampant I sent an email to Opodo through their contact us saying that I received and email with a peculiar request. No response. Then the day before the flight was to depart I received an email stating that it was a legitimate request and Opodo had cancelled his flight. I called the airlines and they confirmed that the flight was cancelled and that those flights were now full. I had to rebook at a much higher price at a less convenient time. Be warned! Keep away!

I am writing to complain about a booking I made for flights from Newcastle to Prague with 1 stop in Paris. The booking reference is *******802 and airline booking reference is outbound 2zg67e and return sn5l3w. I paid £194.30 for return flights which debited my account. The flight going over was fine but on my return (even after my email confirmation) on arrival to the airport, they explained I was not booked on the flight even though all the documents said I was. As a result of this I had to pay 120 euros to get to paris and by the time I had spoken to AirFrance, I had missed the plane and they also confirmed I was not booked on this flight. I then got to Paris where I was stranded after having eye surgery. My only option was to then fly to Edinburgh and this cost was extra 305 Euros. I then had to get my partner to drive 2 and a half hours to collect me from Edinburgh and bring me back to Newcastle which also cost Fuel and time.

Booking Reference # *******498

I've spent three weeks trying to contact Opodo to no avail. Even when I finally have customer agent on the line they put me on hold again and then the line gets dropped. For all interested here are the emails of the three people in charge at this company:

CEO: Dana Dunne *******@edreamsodigeo.com
Chief Financial Officer: David Elizaga *******@edreamsodigeo.com
Chief Operating Officer: Gerrit Goedkoop *******@edreamsodigeo.com

Headquarters Address: 26-28 Hammersmith Grove, London, W6 7BA

Not that you get a response if you email them but I suppose it's the principle of the matter. But seriously, don't expect your money back.