Opodo

I got a ticket from Zürich to Athens for May 2022 and paid an extra 19 € per person to have a changeable ticket. I have also bought the OPODO prime. I always checked my account to see if the ticket changeable is and my OPODO account showed me always that I can change my travel time one day before the departure time. However, two days before the departure suddenly the OPODO showed me that I cannot change it anymore online and I need to call them. They told me that the ticket is not changeable. How is this possible? The ticket I paid extra to make it changeable and three days before departure time they told me that it is changeable but as I wanted to change the date, OPODO did not allow me. They made mistake and did not take responsibility for their mistake. I lost about 600 € due to the mistake of OPODO and they do not refund my money or do not offer me any other ticket.

Did not receive nor ticket, neither airline booking number for my booking, even though they had two weeks to send it and I reached out to Opodo for it via email as well. I had to conduct a 15-min call with their Florida call centre from Jakarta airport to at least get my booking number, so that I can check into my flight.

NEVER BOOK WITH THIS COMPANY, TERRIBLE SERVICE

It à big scam and fraud opodo they have the own trick on this aplication they dont give your confirmation when you pay they dont care if you book à ticket or not they just care only they scam your money very very careful dont ever book à flight ticket or hotel book on this aplication they are very professionnels to fix your money when your try to contact them they dont reply you this oppodo fix me 700 pounds

Is never use this terrible company ever again. Impossible to speak to anyone and if you're lucky enough to finally get through to anyone they are no help at all. Steer clear would be my advice.

People please be careful with this company. I rent the car using their website and they forgot added in reminders and emails that I have to bring proof of address. My booking has been cancelled and I lost money. On Customer Care told me that they have standard email for all suppliers and they don't added others requirements. Bad contact, hidden information in small letters. NEVER AGAIN THIS WEBSITE AND THEIR SERVICE! Lost money, lost time and nervous.

AVOID they are scam - FRAUD
I booked a flight with Opodo, they charge me more then showed in their website, had to change the dates, and they charged more, unfortunately I have to cancel my trip for personal reasons, and I asked them for the refund, they said they will refund me 80%, in 10 days, but they didn't I contact them lots of times, they tell different stories, each time I called I waited at least 40 minutes,
Their customer service is overseas, and they don't care, they don't have an email, or UK customer service,
Honestly Opodo is the worst on earth, Avoid them, simply check their feedback here or search online,
They are NIGHTMARE, I wish I have NEVER dealt with them.

My flight was cancelled İstanbul ordu 2th of February and they don't pay my money back. The costumersevice is terrible. If you know the flight is cancelled why don't you pay that money back Opodo? Turkish Airlines give you that money to pay me! Never again here

I booked a multi-jaw trip with Opodo on Monday 15th January, for travel the following week, and received a confirmation email.
On Friday 19th January, I received an email from Opodo telling me that they hadn't been able to complete the booking.
When I went to rebook, the prices had gone up considerably, and my new flights ended up costing about 50% more (an increase of almost £500)
By delaying for 4 working days to tell me that the booking was unsuccessful, it meant that the cost of rebooking was considerably more. I don't know why it took so long to tell me, nor have Opodo told me why they cancelled my booking.
As a consequence of their ineptitude, I am now £500 out of pocket.
I will never use Opodo again, and suggest you do likewise.

Please please please review this booking site before booking and see the scandalous way OPODO treat customers. Outragous hidden charges. Site crashes at crucial booking time (mysteriously). And customer services sucks. DO NOT USE THEM.

Opodo put my first name and surname the wrong way round on my airline tickets. I phoned them twice in addition to 4 emails but they took not an ounce of notice. I am convinced that both of my phone calls to their Asian-based call centre we're disconnected while the agent 'spoke to their supervisor'. I spoke to the airline concerned but they insisted that this issue was for Opodo to rectify.

A few weeks before the flight, Opodo sent me an urgent email telling me that the outward flight was not available on the specified day but I could travel the day after. I agreed to this but received no confirmation of this change so I assumed that this was yet another indication of their incompetence. I was right; no changes were made.

Eventually, I gave up hope of the situation being resolved and I flew with both my names on the airline tickets the wrong way round. Airline staff didn't notice anything and I successfully completed my flights.

Opodo are an utterly hopeless and incompetent company, especially when things need rectifying. I'm mystified why reputable flight search companies like Skyscanner include them in their website. I should, of course, have researched Opodo before I booked the flights through them. Naively, I assumed that a Skyscanner link was some guarantee. I usually book flights directly with the airline, something I will always do in the future.

SCAMMERS! THE WORST TRAVEL AGENT WEBSITE- EVER
I had my trip booked and suddenly 2 days before the flight i tested positive for covid-19. First, i called and texted and sent more than 10 inquiries, paid more than 100euro worth of international calls, and every time i was told different information. Their agents are not knowledgeable about the policies and one senior agent had very poor communication manners. Avoid them at any cost! They want to oblige me to pay for airline penalty fee booking modification which i am eligible to get free of charge since i have covid-19! And adding to that their mediation fees+ fare difference fee, would go up to 300 euros in total! Which does not make sense AT ALL. I mean, i have covid! Its not like i have the choice not to change my flight!

I booked the Flight + Hotel package and received notifications that the departure time for both of my flights are changed. Because the outbound flight is changed from 18:25 to 06:25, it's not possible for me to go on my trip. I want to cancel, but I don't know how to process since I booked the whole package with the hotel.

Called the customer service and after 15 mins of waiting, a very rude customer service with strong Indian accent explained to me that I need to first call Vueling (outbound flight), Air France (inbound flight), then the hotel to see if I can cancel.

I told him, "Great I've waited for 15 mins just for you to tell me this?" His reply was: "No no no no no no, ma'am, you don't understand, listen to me, OK? Listen listen, you first need to call the outbound flight, then we'll check how we can proceed"

OK, maybe waiting for 15 minutes on the line is not his fault (more like Opodo fault for not having enough people in line), but that's not the way you talk with customer. I've been in more frustrating situations before with other company, but the customer service ensured me that they will help me through every step and give me their contact and follow up right away. Although it's very time consuming to deal with the problem, I don't feel annoyed.

But the way client service in Opodo speaks is not at all in good manner and basically I have to deal with all of the cancellation myself. Never again.

Had a flight cancelled by the airline from Valencia to Lisbon under booking *******4914 and to this day I'm battling to get my money back. Called numerous times, sent numerous emails including the CEO Dana and I am still waiting nearly a year later. Please AVOID this company AT ALL COSTS. They are ok if you don't have any issues with your travel but if something happens to your flight or holiday you won't get your money back. Their HQ is now based in Spain and no longer part of the ATOL Protection scheme leaving the UK consumer powerless. Check reviews and forums before booking.
They seem to have 2 Trustpilot set of reviews now so PLEASE PLEASE check before booking your holiday. This company is scamming customers. They keep blaming the airline for not passing the money to them, excusing themselves from the transaction. Please protect your mental health, family and your money. I will now be taking this to the small claims court.

- Booked a flight via Opodo and short time before the flight, they notified me about the flight being cancelled. Interesting enough, the airline never cancelled the flight, probably Opodo just sold seats they did not have. I also had to book another flight on my own and having to do that just a few days before the flight date, I do not need to mention how expensive that was.
- 2 years later and NEVER received my money back, regardless of how many times I requested it. Time lost doing so should not even be mentioned as their customer service would never respond to your chat if you use "Refund" as a reason. If you use something else, they will say that you reached the wrong department and they will transfer you, and nobody will answer.
- Only once I managed to get an answer from them saying that I should request that from the airline and that being said, they will close the ticket because they consider it solved. Needless to say, airline's feedback was that if you booked via 3rd party, that party is the one that is in charge with paying you back the money.
- There are so many social media groups where people are complaining how they never got their money back that actually makes you wonder how is it that this company hasn't yet been closed by the authorities and the owners arrested. It is a very-very shady one.

If you are a traveler don't use opodo for anything. There is no way you can change or cancel your flight, they will steal money from your account pretending you subscribe to opodo prime.

Never, never, never make my mistake of booking with Opodo.

Long story short. My flight was cancelled in early May. I contacted the airline straight away and they confirmed that they were happy to issue a full refund instantly. They advised that they need Opodo to instruct them to refund me because I booked via Opodo.

Firstly, there is no way to contact Opodo on email or to raise a complaint(and don't fall for their feedback link - it does not let you submit a complain - instead it sends you to your booking).

Secondly, it takes over an hour to get through to Opodo on the phone. After several attempts, I managed to speak with their rep. They called the airline and confirmed the refund. They even sent me an email saying that the refund if confirmed and would be made within 90 days.

90 days passed. No refund. I called Opodo again. They told me this time that they cannot make a refund because this was not authorised by the airline. This is simply a lie because I know from the airline directly that they have authorised it(and because Opodo had confirmed that themselves via email).

I tried raising a complaint - not possible. I am now advised by their agent that my refund request is being raised to their"seniors". 95 days down the line, i'm still waiting...

Please, done make my mistake of trying to save 20 pounds by booking through Opodo. It costed me so much more in my time. Book directly with airlines.

I bought a ticket from Opodo for a family member that insisted because it was a bit cheaper than the company I normally buy of. After admitting to payment, there was suddenly added 200 % to the original price of the ticket.
I called to complain and fix the mistake, I waited a long time, and than was connected to a call center in India. A very friendly person, who very obbiously was trained in talking to people who want to complain, convinced me that there was really nothing that he could do for me. I can fullfil a claimform online, and on trustpilot and other review sites I can read that 0% of all people that complain, ever got their money back.
Right now I am afraid that they have put several reservations on my card and they will take even more money of my account, while I can do nothing to stop them. I don't understand how this 'company' is still in business, and no instance has been able to stop them. They have existed for many years, and tricked money out of all their costumers.

Shocking experience. Cancelled flight due to "credit card issue" that they cannot explain. Credit card has no issue. Rebooked somewhere else and out of pocket. Rude people.

Opodo's company can not make changes or help you if there is any problems what so ever. Furthermore, their flight insurance is useless. Save yourself the hassel, don't use Opodo.

Forced to cancel return flights from Antigua to Tortola and back due to Hurricane Irma, I continue to suffer the worst ever experience of this kind at the hands of Opodo - over two months later! Despite numerous phone calls(often being cut-off) and e-mails, having to repeatedly re-explain the full details of my booking and cancellation reason etc, I seem to be no nearer receiving the promised refund. The call-centre staff are the most unhelpful, incompetent, inefficient, un-caring individuals that I have ever encountered in my many years or world travel. After eventually posting a negative review on Trust Pilot, I was immediately contacted by their 'Customer Service' department (!), which has turned out to be something of a misnomer in this case! Needless to say, the promised refund has still not materialised, despite their apparently best endeavours. As Opodo is registered in the UK, I am beginning to think this will end up in the Small Claims Court. My patience has long been exhausted and my sanity is at risk. This was my first experience of dealing with Opodo and it will definitely be my last. Deal with them at your peril.

You really should be able to make minus ratings for no good low-down organisations like Opodo.
I made a same day cancellation for AUD$2500 in May, it is now September and they haven't refunded my money.

They use every avoidance technique in the book including no enabling you to speak with customer services and sending do not respond emails when you complain via mail. They will take any complaints and just sit on them and on your money.

DO NOT Book with them just don't do it, book directly with an airline or search for a reputable Agent.

This company deserves to disappear off there face of the Earth, I AM BY NO MEANS THE ONLY ONE, YOU HAVE BEEN WARNED!

If I could give minus numbers I would. PLEASE PLEASE AVOID THIS BOOKING AGENT. It is just not worth the money. I booked a flight that was cancelled and 8 months on I am still waiting for the refund. I even contacted the airline who told me they had refunded opodo but opodo still insist they don't have the money and are refusing to pay it back.
I just don't know what to do, please do not use these people they are rip off merchants and frauds, avoid like the plague.

AVOID-SCAM ARTISTS
Told us flights were cancelled, we opted refund instead of alternative flights and made different travel plans.
Said our refund was in process - Got an email from Airline for the supposed cancelled flight! They said Opodo requested new flights for us a week later despite NO CONSENT FROM US AND AFTER WE ALREADY REQUESTED REFUND OPTION.
Called them over 2 hours, very rude staff cut the phone off me and told me because they reinstated, no refund will be given! Reported to my bank and Travel Ombudsman for support otherwise 2K loss! UNBELIEVABLE