Opodo

They lied to our credit card company claiming behind our back that the transaction was made in Barcelona or / and in Euros. In reality we made a purchase in US Dollars in USA, not on any banana republic website or obscure currency. That's pure fraud. They try to grab 3% from you guys using the credit card company as a shield. Smart but dirty. Let's put these people out of business.

Paid for premium economy got economy.
8 months ago I booked an airline ticket Melbourne to Europe return and got conformation from Opodo for premium economy.
Yesterday they send an email thats states economy.
I call, premium is full it's economy now, they say?
Who does this?
They took my money 8 months ago.
I thought I'd only have a problem if I wanted to chance something, not opodo taking from me.
Daylight robbery.
* I have since been told it could take up to 21 days for someone to get back to me.
They use words like "escalate" to make you think they are doing something, but they're not.
UK based company hiding behind an Indian call centre.

I have booked a flight with Opodo where the total price was 114.99 Euros. After completing my card details and confirming the payment they actually charged 134.99 Euros, without my consent. Fraudulent and unacceptable, I'll never book with this company again.

We paid for XL extra legroom seats, however, on checking in on the flights the flight check in desk informed us that these seats has not been paid for and also been allocated to others. Tried to contact Opodo theo the app without ant success. Calling them from UK is a premium number so more costs without any results.
Will not use them again and will delete the App from my mobile.

DANGER! SCAM! I booked a hotel in Rome using Opodo - when we arrived at the address we discovered that the hotel had been closed and no longer exists. However, Opodo let us book and pay for the hotel for several nights.
We were left with no place to stay overnight and with financial damage. The service hotline (even for us Prime members!) did not respond to our concern! We were kept connected for several hours and left helplessly in a foreign city, with no support or booking of a new hotel, with no refund.

There was simply no response to several subsequent inquiries. Fraud, terrible customer service and an absolute rip off. NEVER AGAIN!

I've been waiting for a refund since the 23 September for a flight that was rescheduled with a connection that was less then an hour. Opodo has continually given me the same line that they are waiting on the airlines. It has been three months. They only get in contact with me from no reply emails and it's always generic. The customer service is based somewhere random. It takes ages to get on a call with a person and they just give the same response. They at no point have ever got in contact with me first and are doing little to get my refund.

I had bad experience confirms that I would never try Opodo again. I accidentally signed up for Prime membership in January 2023, and despite my attempts to cancel it shortly after, the payment went through and couldn't be refunded due to the 30-day limit. Recently, I discovered that the membership renewal charge of £70 was deducted from my account. When I contacted customer service to request a refund, I was only refunded £50 and given a voucher, which I find unacceptable. The customer service representative, Dana, repeatedly asked if I could hear her due to poor connection, making the experience even more frustrating. It's disappointing that the company's terms and conditions prevent full refunds for customers in situations like mine.

Opodo's checkout process is one of the worst I have ever seen anywhere. You are constantly bombarded with a minefield of vague and unclear upgrade options.

Their strategy seems to be to try and trick you into picking some upgrade options somewhere to increase the price of your ticket. Stay away!

Happy to take your money but unwilling to talk to you when something goes wrong. Don't book through these con artists!

Sent me an email saying my flight is cancelled, call this number urgently... 2 (charged for calls) and no answer. After an hour it auto hangs up.

Shame on you Opodo!

Opodo booking system is faulty, it gives you a message to say payment is not processed wth no confirmation then still proceeds to take money from your account and they refuse to refund for their error. Disgraceful customer service, generic responses or holding and toe the party line of 'we don't give refunds' despite their errors. Don't use this app.

Made a reservation through Opodo 2 months ago. They recently emailed us telling one of our flights got cancelled! That's it! They didn't suggest any solutions! They just gave me their phone number *******291 that doesn't exist anymore!

Now I've been trying to contact them for 3 days... writing on their email, calling them 0*******866... music is playing, nobody's picking up the phone!

So what am I supposed to do with my flight? Are you going to change my flight now or get me a new one? Are you going to solve this problem?

Booked a flight which i found didn't exist, but it took them 2 day to let us know. Then we started getting emails saying not long now till your flight, tried to ring but i guess no one answers the phone. Avoid at all cost. They really don't deserve one star.

Avoid this deceptive company and please pay attention to negative reviews. Upon having to cancel a planned family summer holiday in advance, Opodo assured me the airline would provide an open ticket voucher to the same value. Received email from Opodo confirming this open ticket. No offer of my legally entitled refund. I recently tried to rebook these flights for the summer and was refused. Opodo insisting that flights must be used before March 23. Have also learned that the airline do NOT even fly this route again until April 23.
I hope customers do their homework and avoid booking with Opodo & they are investigated for these practices.

Appalled Customer

TERRIBLE. Do not book through them. A flight was cancelled due to covid ans they are trying to refuse me my refund. The customer service sounds good on the phone, and then they say their "team" will call you back—they don't call back! SCAM.

Worst experience ever, booking a short break. Wrong date issued to me. Then said that is would take 72 hours to change. 72 hours later, nothing! Asked for refund, said hotel costs were non refundable, even though I had full insurance cover. Then said I could claim 80% back, less their charges (ongoing). Steer clear of these cowboys.

They are only good until they take your money. After that, god help if you have an issue. In my case the airline company made a change on the schedule, and speaking to customer service of Opodo was almost impossible, despite waiting over half an hour on queue.
The automated system goes to a loop, thee line cuts while you wait. Even after waiting 45 minutes, there is no guarantee that you will ever be helped.
Don't waste your time with them, especially if you value your hard earned money.

Just the worst. Horrible customer service that takes forever to respond to concerns, if at all. Could not confirm my flights, but I had to contact them and wait on hold to be told instead of receiving an email or any correspondence from them.

Dont book your ticket on opodo ever! Customer service is crap and unreliable! Waited an hour and a half to get through someone and once you got connected they pretended they couldnt hear you! Called 4 times with the same issue but no one was able to solve it! For Christ sake! Dont bother booking on here.

Opodo really have one of the worst services I have ever came across. Booked flights with them and received confirmation of completely different flight times from what we requested. Eight weeks on and they have just confirmed that here was no way their system made an error with our flight "dates", so have just proven that they haven't even read our complaint properly. Shocking service. Don't do it people, spend a few extra pounds and go with a reputable company.

God forbid you ever have to make any changes due to an incorrect or misspelled name. Brace yourself for Indian call centres with communication problems, hours and hours of waiting on the phone (seriously hours!), transfer after transfer because nobody can actually help you and just hands you over to the next colleague (I must have talked to the whole company by now) and then you pay extra for this "service". Nice... just that it's NOT

Only upside is that everybody was very polite. They have no idea what they are doing, but they do it with a smile.

They take my money and never received the tickets. No support. Thiefs! Stay away! This b... s must be blocked to operate anymore by the authorities! Sue them immediately because there is no way to talk with them if you have a claim.

NEVER NEVER book with opodo. The biggest scammers out there. I have been trying to get my refund since December 2020. The airline also confirmed to both me and opodo that the money was refunded via charge back as early as September 2020. After a lot of chats, emails they just keep pushing and don't pay back. You will be sent from pillar to post. Also not available by phone. They don't solve anything. Outrageous company.

Despite giving information several times to get a refund of a cancelled booking and promises to pay within 72 hours, within 7 days etc nothing happens.
Call centre is appalling and we will never use this rotten company ever again.
I would not give them 1 star- minus 5 stars is appropriate.
DO NOT USE Opodo