Opodo

Awful experience- missold a flight to Manchester that had already been cancelled. Airline says no money received and yet 9 months later opodo's awful customer service can only say they have requested a refund from the airline. Would never use them again. Never

Do NOT use Opodo! I would put 0 star if I can. They charged me ANNUAL Prime membership without giving a warning that the free trial period is ending soon! That's GBP 60!
Cancelling the prime membership took many clicks. They are really trying to trap as many people as possible with this scam method.
I tried contacting them via Chat with an agent, but it was a chatbot that kept making me go in loops without solving anything! And they said they are a global site but their customer support number is only a UK number! This is really frustrating!
I bet you this would be the similar customer experience service if you have trouble with the trip. Definitely do NOT recommend Opodo.

I never used Opodo, nonetheless, they took 74.99€ from my bank account. They aren't supporting in clearing this up and helping me to get my money back. The worst customer service I interacted with so far

I made 2x one letter spelling mistakes on a booking for 7 people flying Manchester to Miami. Opodo will not help and the airlines BA Virgin can't because booked through agent. Not due to travel until December but very worried, been trying for 5 weeks to find out how to solve this. Understand there will be a fee, happy to pay it, but have no way to do it.

Awful service with contradictory answers and no solution.

I booked a return flight for three people - two of them having the same name. Opodo reservation system added a suffix "Jr" to one of the passengers, while "Jr" is not in the passport. All this WITHOUT us putting "JR" in the reservation! The airline informed me that that passenger will be denied boarding.

I have been trying to solve this issue with Opodo for a month now, no luck and no answer from their customer service. The customer service is absolutely incomptenent, cant even properly read messages, does not solve anything, promises solutions and does not deliver. My parents, who are travelling with me and know no foreign language, are in bad luck because of Opodo's mistake I will not be able to travel with them shall this not get fixed soon.

Steer clear if you don't want to lose money on someone else's mistake.

Never again.

This is a scam!
When I booked the flight the price was 605 euros, however my card was charged 655 euros and the customer service can do nothing about it. You should never give your credit card details to this company!

Usual trickery of marketing tactics. They will advertise that only for few nominal extra money one can upgrade to a flexible ticket with free of cost change of date and no airline fare difference. But then comes the term and conditions which is obviously not mentioned along with the advert that it is only valid for 1 way travel that too till 24hrs before your first travel date. So basically not applicable on your return date. When one complains their usual answer that the terms and conditions were emailed to you. Yes they were but only after purchasing the flexible tickets and paying extra.
Again they will advertise as to take up prime membership for cheaper tickets but if you want to cancel then it is difficult to find the cancellation process.
One can get cheaper tickets on other websites and also without buying any memberships. Do not waste your hard earned money with this websites as you will feel cheated.

Please think twice to boom your flights or anything else on that website. My dad book his vacation through that website, not only that they are cancelled his flight back home but also they are not even trying to communicate. The customer service is the worst, I texted them 100 times, called them, nothing came back. This website is so confusing it should be illegal even to book anything with them.

Worst booking agent ive ever dealt with! After being on hold for three hours, the agent lied to me and got aggressive.
He advised to call virgin, knowing that they couldn't deal with my flight change. They ate very shady and when adding things like the free cancellation option to your booking, its only valid for a few days after booking- which means they just take your money with no refund, even though you paid to be able
To cancel.
The agents on the phone are rude and argumentative. The last man i spoke
To literally shouted at me after asking what their policy was just to get me off the phone.
I have the cancellation policy in writing which states i am eligible to change my
Flight however Opodo just lie their way through to get your money and care about nothing else.

Had a trip booked to Daydream Island in January 2020. We were meeting our daughter who is in Australia. On 11th November a truck hit her and fractured her femur and pelvis. She will not be okay to travel for at least 6-12 weeks. We asked to cancel our booking and get refunded and Opodo has flatly refused. Will never use them again and will make it my duty to warn everyone I can. Atrocious service.

Horrific! Booked a place to stay in Ericeira, arrived, had no contact details at all, just an address, could not get in and no info available at all, had to drive back to Lisbon and book a B&B with two small kids, thankfully we hired a car, if we'd had a hotel transfer we would have been left on the street overnight!
Opodo didn't want to know! I booked somewhere else through 'booking.com' who I've never had a problem with. New place was great.
On return to UK, I spent hours trying to get through and explain my complaint to try and get money back, after numerous long message threads explaining the issue, all they came back with was, 'the accommodation gave ample details, we should have contacted them! How could we have with no phone number, email or contact at all. JUST THE ADDRESS!
I absolutely hate Opodo! I will never use this travel again!

I opened an account with them for 2 days trial, then after i decided to cancel the account, i still receive promo emails + they tried 6 times to charge my credit card. Where is the GDPR? Why they use our personal data without our consent? Why we cant talk to anyone on their chat(?) service? This looks pure scam

Booked ticket for 3 times. Never confirmed. When I booked 3rd time. They sent me an email that price gone higher. I paid the difference, however after 1 week not received confirmed ticket. I called customer service and asked me to give me the any date any flight. Shockingly, they asked me to book again and pay for it again. A police complaint lodge against this company@ East London Police station. I had to threat them through a solicitor, got refund after 5 months. Do not use this bunch of scammers. Book directly to the airline. Little bit expensive but reliable.

Hired and paid for a car. Booking confirmation said I needed driver's license and international driver's license (if applicable). No details of what "if applicable" means and having travelled extensively in multiple countries for 20 years I assumed this would only be for a license from less reliable countries (not Australia) - I have never needed it before...
They refused to give me the car, refused to let me transfer to my wife (who had an international license) and refused a refund. Criminal in my opinion.
NOTE - I walked 20m to another car rental company who were happy to give me a car on my Australian license so it is not a legal requirement, just a way for them to scam unsuspecting tourists. Wish I could give it a negative star rating

The company will offer you a discounted flight; however, they will sign you up for prime membership and charge your credit card without your consent. Then it will take hours to speak to customer service and cancel the subscription you didn't sign for. You will be promised to receive an e-mail confirmation of the cancellation and to have the charge reversed in 10 to 15 business days. I don't have high hopes that Opodo will reverse the charge. For that reason, I disputed the transaction with my credit card provider.

Opodo's entire business plan: ignore and deflect. It's impossible to get any help. I needed to make a change because my mom was just diagnosed with incurable cancer. They couldn't care less, they just keep telling me I have to deal with the airline, which is an outright lie. They also send fake coupons to try to get you to buy from them. What a joke this company is! I cannot believe it's still operating. BEWARE!

I booked a ticket from Dublin to Dubai. While booking it showed that 1 check-in bag is allowed. After paying the money and finishing the booking, they say that bags are not allowed and asking for more money to add a bag. The flights are long-distance and without check-in bags, I can't travel. These guys are just a total rip off.
Don't book with them. Their customer service is the worst as well. They don't help and you have to wait for a response for like days.

Opodo were honeslty the worst, most stressful site I have ever booked with. They immediately took $700 from my account (half of the booking amount) and stated that my booking was 'pending' and would be confirmed within 24 hours. No response in 24 hours so I called up. It was almost impossible to find a number that was connected and I then waited 30 minutes on hold before speaking to an operator who assured me that would prioritise my booking and confirm it within another 24 hours. No response again, and after another 6 hours the booking was 'cancelled'. I called up again and was told my money did not go through, it was only 'pending' and would be returned in 48 hours. Still have no received the money. Would not recommend

One of the "ostensible cheaper" service. After booking I faced with extra "eDreams fee" which in addition was not refundable. And finally when the airline canceled one of my flight, had to wait half of year for a refund!

Got charged £750 to amend my booking, almost half of which was opooooodo rip off fee for taking advantage of my disability and having to have another operation! Customer service put me on hold for 1 1/2 hours in total! Customer service don't speak or understand English well at all and all in all make it a very disappointing experience and would never use or recommend them!

Never again! Disgusting service, impossible to connect and once you get them on the phone they keep saying that the line is breaking and they dont hear you... when you are asking for the flight cancellation and refund! Even if your flight is with Lufthansa (not low cost airlines!)
They are very tricky - no possibility to change or cancel your flight with al least some refund! Very disappointed!

No user -friendly way of getting back our money, either in £ or in services, from Opodo although they will have got our money back from BA due to pre-paid flight cancellation (12 months on), They sent us a "thank you " voucher for £20 that we can redeem online(who would book with them post Covid?), but the £400 plus we paid for a flights - to redeem our credit, we have to ring them and - surprise surprise - no-one answers

Soul destroying experience. I can usually detect scam vibes but these guys took my money for a flight they couldn't book because the airline has blocked them. Do not trust the prices. This company send you in circles with no resolution and no human contact. I have had to buy an entire new flight. They are a scam and the good reviews are likely planted by them. They are a sophisticated scam so don't be fooled! Book direct with the airline or provider!