Opodo

We know what they are doing is deceitful and probably fraudulent. I've just been caught the same way, but as long as people use them in their thousands they will continue their dubious practice.

Has anyone considered going legal? I'm going through the Ombudsman at the moment but the worst that will happen to Opodo is they will have to refund the money they questionably took from me.

How about a class action? From the reviews I've read there must be thousands of disgruntled customers out there. Several hundred going through the courts might get them to change practice, or go out of business.

G. A.

Wish I could give ZERO stars. The worst experience ever. Not only was I waiting for over an hour for them to pick up- then they lied to me that TAP Portugal is not allowing to book an extra luggage any other way than via them because this is what some airlines do. They wanted £215 for check-in bag plus £45 service fee! When I said I called 2h ago and price was £135 the rude guy said that this is HOW market works and I have to pay twice as previous price and that I am the one to blame as I surely was informed about that during my first call. What? I certainly was not. What kind of company does things like this? After that worthless phone call I checked TAP Portugal website and I was able to add baggage to my booking for £122 so half of the price plus no £45 fees! So thank you for lying to me bunch of thieves. Never again. Be aware people. This is my first review ever - this is how disappointed I'm with this service.

Be aware of the service charge. Before you book the flight, click on "price breakdown". Otherwise it is easy to miss, unlike the credit card fee, which is shown in a box you have to click to proceed.
I was confused when i simultaneously received a flight confirmation and a flight denial due to a credit card issue. I called the help centre to make sure the flight was actually booked. The wait time on the phone drove me almost insane and made me incredibly rude to the service person. Which i feel bad about in hindsight.
When i had a question about the cost breakdown, i wrote via email. They surprisingly answered right away, although it took a few emails to get the information straight.

Worst company ever. Just so useless. Customer care is terrible. Booked a flight with Opodo. Checked in the night before and confirmation from Opodo. Arrived at the airport to be told by the airline I wasn't on the flight. Opodo kept me on hold for an hour and told me to book another flight instead and I would be refunded. At the airport spent 300 on another flight that day. Opodo ignored my claims for a refund and told me to resubmit my claim even tho the agent said he got the receipt and my previously submitted claim. Furthermore he said it's not their problem. Reported it to sky scanner and then Opodo began to respond. Asked for bank details to refund my money nearly 6 months later. Just check out their facebook page all the bad comments under posts are hidden. Absolute fraudulent company. How is this company allowed to be in business. Avoid is company at all costs. They make it difficult to get a refund or even contact them in an effort to make you give up.

I booked return ticket with Opodo from London to Vilnius, flighing on 12/03 and returning on 14/03. Checked the dates 3 times (as I always do) and clicked thr "pay" button. Couple of minutes later received the confirmation from Opodo with return date on 04/04. Their customer service must be receiving complaints about the wrong flight dates all the time because when I called them they said (of course) it was my fault, I must have selected the wrong dates, yet offered refund straight away.
Reading google reviews later I realised how extremely lucky I was. Other travellers who had the same issues with Opodo only realised that they had the wrong dates in Opodo confirmation email when they tried to check in. By that time it was too late and Opodo would refuse any refund.
Don't think I will ever try my luck with Opodo again!

Waiting time is like hell and they don't solve your problem they ask me to tell the airline to get in touch with him I don't understand what they are getting paid for as they don't do there job properly I have already contacted the airline and they are ready to give full refund but this people really ridiculous and frustrated

Please do not book with this company, my flights were cancelled due to covid. I am still waiting for my refund over a year later. They have lied all along the way, my refund status keeps going back stages. It was we have sent your claim to airline. Now has gone back to processing your claim. They blame the airline but they have my money. Please they are thieves who steal from people. I will make it my life's mission to make sure people stop wasting their hard earned money on them. Please do not book through them

Booked flights for next year a few weeks ago. Got an email today saying the flights were booked for this month. Called customer support to change the flight, they said there were no other flights so nothing they could do. He then said he could only refund me £80 (we paid nearly £400) even though it wasn't my fault. I had to argue with him for about 5 minutes before he agreed to put me through to a manager. The manager then disconnected my call. I called back again and spoke to potentially the only helpful person in this company who after about 15 minutes on hold said he could refund me £219. I have spent an hour and 40 minutes on the phone today. Lost nearly £200. Will not use this company again. Will warn everyone I know. 10/10 stay away from this company!

Shocking company, will never book with Opodo again. They have charged me £35 for a 20 kilo bag on our return flight but have not booked it with Ryanair. I have phoned 3 times at 10p per minute and been promised they will add the bag. I have emailed several times but now I do not even get a response. The are in my opinion cheating their customers. I would not even give them one star

Horrendous customer service - AVOID at all costs. Promise to resolve your issue/refund but they lie and lie to you. Book direct instead - these people are crooks! If you want to hold on the line to speak to them for hours and then be cut off and then speak to someone with limited English then go ahead...

Total Scammers. Cant log in to my account so you cant cancel prime membership. Was very happy until i tried to log in to buy extras with my prime membership. 2 weeks on still cant log in. Prime says calls answered in under 1 min. Not true. Total scam in my eyes will never ever deal here again

British Airways cancelled my flights due to Coronavirus. That's understandable and no problems about that.

However, Opodo just cashed in British Airways' refund and they are not giving it to the end customer, that is me. Absolute shambolic scam of a company! This is NOT acceptable!

Now, I need to have the legal system look into this matter.

Opodo took a payment from us for flight tickets without booking our plane tickets, they let us know the flight was cancelled and that the booking didn't go through, yet they still proceeded to take the full payment. We thus lays for plane tickets and never received any

I made a mistake when booking my flights from Brisbane Australia to Entebbe Uganda and from Entebbe to Nairobi by not putting in me amd my friends middle names. Disputes numerous emails and calls to Opodo I was given the run around and now have had to book through an alternative company thereby loosing my over $2000 that was paid. I feel really upset as although I made the mistake I should have been able to add our middle names. I was prepared to pay any administrative cost but was not given the chance. So if you don't want to risk making a mistake when you book via Opodo then don't use them. You will not get a chance to remedy your mistake.

Opoodo never again, one star too many
Opodo Prime amount 74.99 euros was deducted from my paypal account without my will and consent!

As part of my booking of a flight, I did not agree to pay 74.99 euros because no options were displayed for Opodo Prime, so the customer can choose or ignore his wishes. Everything happens behind the Opodo Process
This payment was not shown transparently during the booking and no strong customer authentication was required for this payment. The consumer can therefore only see the paid booking of a flight, but not the purchase of a paid "Opodo Prime" membership at the same time.

She also does not respond to emails or phone calls for confirmation of termination after 12 months

Don't buy from them. I booked tickets by the help of the support and they wrote a wrong name on the ticket. Solving the problem is very frustrating the support isn't helpful with solving the problem at all. They made a mistake and I don't have my money nor my tickets! They lied to me that they guarantee the refund in 2 days. Now it's not possible and no one answers me to the point. What is your Opodo company's policy for not completing their guarantees?

I booked a return flight to Italy through Opodo, and the final price on the final screen, when entering credit card details was GPB 149.62. They sent me an email confirmation within minutes, saying "Total amount paid today: GBP 149.62". When I checked my bank statement, the amount they actually took was GBP 154.97!

I wrote to them to say they made a mistake, and they replied saying it was because of the Euro exchange rate. I have to say that Euro price and exchange rate were never mentioned during the online booking and payment process. They basically stole 5 pounds from me! I know it's only 5 pounds, but stealing 5 pounds from each customer: this is how they make money!

Shame on Opodo

Rude employee bad service stealing for the money doesn't have any ethic
Call center agent very rude and unhelpful
Kept me on the call for more than 30 min and without any solution although the change in booking was their mistake

It's an ordinary gang with a strange sounding accent. I bought a ticket from them for a flight from Europe to Chicago performed by Lufthansa Airlines. After a few hours I noticed a mistake on the date of departure. I called them to change it, citing that 24 hours had not yet passed since the time of a ticket purchase. They refused me by pleading that Lufthansa did not agree. I called Lufthansa and obtained assurance that I have the right to return the ticket or make any changes within 24 hours. They recorded it as an information at my booking. I called OPODO again but again they refused to make a flight change or cancellation. I asked for a manager conversation. My call was taken on hold for 45 minutes, but nobody picked up the phone. I called Lufthansa again and explained the situation. They changed my flight without any problems and with no charge. Because of the OPODO, I lost $ 100 on a phone call and it cost me a lot of nerves.

They failed to mention that the price contains no baggage. Adding a baggage later is a change which is possible only by phone and costs 20 Pounds. Free canceling within 14 hours is advertised during booking but it seems to be impossible to activate.

Although we tried to cancel ticket because of worsening of my partners cancer, the insurance refused to reimburse us.
Meanwhile the airline company has cancelled our flight back and cancelled our hotel, but still they don't reimburse us or even answer properly

Dangerous company that operates more as a con than a travel facilitator. Very likely they sell tickets they do not have, then upon receiving your money cancel your flight and say your money will be refunded, which may or may not happen.

They booked our round trip flight from London for our wedding in Greece... or so we thought. When we were getting ready to return home to London, we discovered that they hadn't actually booked the return flight... although we received an email confirmation and receipt that "confirmed" that they did.

They could not book our return flight at a similar price to what they had agreed upon in the email confirmation. They could only give us last-minute fares. I spent hours on the phone (on international calls) trying to find someone in their organization who would help us. No one seemed to care. They said we should have made sure that we got an e-ticket email.

Their incompetence and complete lack of accountability cost us over £600.

Never again!