Opodo

The airline had changed one of my flights which meant that I would have missed my connecting flight. Opodo didn't bother to tell me, I found out by chance.
The process of changing my flight was the most appalling customer experience I have ever had. I literally had to spend hours on the phone and I finally fixed the issue directly through the airline (who took pity on me).
Frequently I was put on hold and then forgotten.
They really don't have a right to be in business.
NEVER EVER USE THEM

I booked a trip to London from Tenerife on Monday this week. When I received the email from them, the return flight was confirmed however the departure flight was pending for confirmation. I thought it was just a matter of time to get it confirmed, nonetheless, one day before traveling with them I didn't have a confirmation yet so I decided to call. What a surprise I got when they said my flight won't get confirmed and I had to sort myself out somehow!

Truly they are the biggest thieves out there once you are victim then one will certainly wake from a dreadful dream. They don't refund my tax, they provide me once refrence that left me stranded two days at the airport l was not on the airline system. Sadly after 3 occassions the lesson has been learned

I booked with opodo awaiting confirmation. Theyd processed my payment and for some unknown reason rejected my payment. Then they tried to process it at a later time but got declined therefore cancelling my booking. Upon investigation with my bank I was advised the above and that I would need to wait 10 working days for the funds to be refunded back to my account. When trying to approach opodo several times I got hand balled to machines and waiting in lines unattended. Who even know if Ill be refunded at this stage because I keep getting told they never processed my card! Furious to say the least and will never recommend this service EVER! I want my money back! This company needs to be SHUT DOWN FOR GOOD!

I bought my tickets through opodo, and add a 61 euro insurence for flexible flight dates.
When tried to use it, was told i can't. Tried speaking with different costumer server people with same result. Not once was i offered an explanation. When asked they just said that's the way it is

Books a flight for a surprise holiday for my wife and myself with Easy Jet through Opodo,.
Understood there would be a small service charge imagine my surprise when my card bill showed an increase of £50-00p + the card fee, contacted Opodo they stated this price was shown on the conformation, I couldn`t find it, sent another "E" mail to them advising this guess what a conformation suddenly appeared showing the addition of the £50-00p.
I for one will never use this company again!

I booked a flight and i tripled checked the final price before payment. After payment i noticed they charged me extra 54 euros. I found out that it is a free cancellation guarantee which i never asked for and was never presented by them before they charged it. Customer service is unreachable. They are a joke.

UPDATE: Took them to the Small Claims Court, and they did not respond apart from asking for bank account details to pay me but nothing happened for almost 2 weeks. And last Sunday I made a request to the court to make a CCJ. Guess what, they settled the whole amount plus interest and the court application fee. And the best part is that I did it myself, all online via the money claims service website. It took about 2 months. So don't waste your time, get online and make claim to the small claims court.

Air line already refund money because I was not able to travel an airline send receipt to me as well. Every time when I call them Opoodo and edreams are sister company and they making every time excuses that they not get money from airline. There is any way that I can contact to company house and they should be stop working in UK.

Booked a car, payed for prime insurance. End of the day I was late to the desk and haven't got the car neither any refund or discount for a new booking. Stuff by the desk wasn't interested in helping or solving the issue. Great start of the holiday.

Scam! Don't book with them! They didn't refund my airplane tickets after I had canceled the travel due to medical issues. They Cannot be contacted by email. You can « talk » with them only by chat. As you can see, on the receipt there is no mention such « ticket nonrefundable ». Although, they said that my ticket is nonrefundable, and they will not refund me the ticket.
Scammers!

I think there is something not right with their booking system... I am very very careful with booking flights and I always double check the dates and the flight times when booking.

I was directed to Opodo from kayak for the dates and times that I wanted (I checked). I proceeded to enter my passenger and payment information. After payment, i received a confirmation but one of the return flights was different resulting in 13-hour layover time (in the original ticket it was 6 and a half hours). I used their 'free cancellation within 1 hour" option and cancelled it immediately online. They promise to fully refund me within 10 days. My advice is don't use them but if you decide to, then sae all the screenshots at every step of the booking process.

I would put 0 star but I can't.
Scam and rubbery, that are the 2 most convenient adjectives I can use.
Short story, I booked a ticket via Opodo with British Airways. There was a clear message saying that I can add a baggage after the booking without any condition.
The day before I've tried to add baggage but I'm unable to do it.
I've spent 4 hours with the customer service on the phone and all they could confirm is that "They are sorry for giving a wrong information and they can do nothing for me" and "I can add baggage in the airport" without giving any guarantee that I can do it, and without details on the cost price.
Knowing that I have 60kg baggage, I don't want to take a risk and go blindly to the airport.
As a result, I'll need to book another ticket, take 1 or 2 more nights in the hotel in London, and I don't talk about the waste of time and energy, stress and other prejudice.
Anyway I've recorded the conversation, I'll take Opodo to court

Opodo and their insurance partner company eDreams have the worst customer service in the world! If you buy an insured ticked, don't ever expect to see your money back, because you won't! However, they will make sure that you lose tons of your time and nerves while they are shifting responsibility, making you talk to idiotic chatbots until you go insane and finally give up, letting them keep the money they owe you, so you can have your peace of mind again. This is criminal and I am wondering how much money they stole from their customers so far. Probably billions. Criminal companies both Opodo and eDreams. STAY AWAY FROM BOTH!

AVOID. AVOID. AVOID. Please please don't book through Opodo. You might save a small amount of money but if anything goes wrong you will feel abandoned. Holding for hours and hours on the phone. Hours more once we got through to 'customer services' trying to get them to resolve a problem of their making... the day before we're due to travel. So stressful. Holiday of a lifetime already ruined by this appalling company. Gone 1am in the morning and still we wait for them to sort out their mess.

I have purchased the tickets from opodo. First time i did a mistake. I had issues with flights. My first flight was delayed subsequently the next was missed and so on. Later i had to purchase the new ticket. Keeping in mind all the aspects i purchased insurance from opodo. Later i claimed the insurance. It was revealed to me that i have purchased a fake insurance. Opodo sold me fake insurance number. After my so many complains they didn't even bother to sorry! I am opening a law suit against them.

There was an error so they couldn't finish my booking but still charged my card. The problem is that it is impossible to contact them without a booking reference number. What a $#*!ty service! Never use them, it's a scam

Never trust this company to rent a car.
We rented a car on opodo website through global company for one week. At the desk we find that our bank card will not be accepted. Three other families were in the same situation the same hour! Right! At The Same time.
For which reason: your card is a debit card, not a credit card to pay the insurance that we already paid online. We have used the same debit card to reserve this car online and it was accepted with no problem but at the desk they refuse. Global company and opodo didn't accept to refund our money. Because of this we lost 190€ with no car.
To appreciate our trip and forget this episode we rented a car with a professional company. So I really don't recommend global company to rent.

Awful company to deal with, when you get a problem, they don't help, all they say is wait, wait, wait! They say you need wait 30 days, 30 days goes by and nothing, you chase them, they then say you need to wait 90 days after the trip, 90 days goes by, nothing! Having verbally agreed a full refund, we are now 18 months later (yes 18 months) and still nothing. Not one update, not one call, email or message. Awful company, don't use them unless you can guarantee no issues. They hide behind the airlines and state in their T&Cs that your contract is with the Airline and not them!

Don't use Opodo for Ski transfer in France. They offer the service then seem to outsource it to a limo company in the US, and also the contact for the service from Opodo is in the US. I booked two taxies from Grenobe to La La PLagne and back. Neither showed up and I spent 4 hours on a call with Opodo to try and find out if the return taxi was going to happen. They could give me no assurances but a load of false promises right up until the moment (the night before an early start) when they cancelled it. That was a week ago I'm still waiting for my refund. I submitted a complaint and heard nothing, except a weird note saying this was not personal. My point to them that they had no way or resources to provide this service and should not offer it. I'll never use this lot again for anything.

I got a quote for 3 flights and an additional charge was added to my final figure (3x £16) for what are supposed to be charges for using a low cost airline. I've since gone to flybe direct and on their website there is no such fee. And I've just gone back onto the Opodo website and got another quote and the fee/s were not added this time around, so must be sneaked on just before you buy. Avoid Opodo at all costs..

Beware! This is a ripoff! I booked a return flight from London (coming from Canada) to Manchester as my mother was placed on end of life and with the understanding I could cancel the return flight depending on how things went. Sadly my mother passed away and I needed to cancel my return flight. I Was unable to do this on the app. And forced to chat with on online chat person as I didn't have the option to call them from my mobile being out of country. I was on chat for about 40 minutes, constantly waiting on hold, only to be told that british airways refused to grant the refund? I didn't book thru british airways I booked thru opodo for the one reason I was told I could change or cancel 48 hours before flight. Also, i was charged more than the website stated price! Stay away from this site! They're crooks! I felt I was taken advantage of during a difficult time. How cruel.

The worse service ever. In 2020, I bought 3 tickets of about £1000, the flight was cancelled. For a long time Opodo gave me 3 vouchers of 979.11 GBP with no expiration dates. Yestoday, I did try to buy a flight ticket from Opodo again, but the voucher code did not work. I have dowloaded their app and checked, unfortunately the vouchers expired. Terrible