Opodo

The worst experience ever in my life to have a ticket and I travel from 5 years in a row
PLEASE AVOID THIS COMPANY
I booked a simple domestic flight last minute they took the money right away (overcharged) and after more than 24hours still pending. The day is very close. I contacted the company only way for foreigners to speak with them Is messanger chat they keep repeating me that in few hours I'll have my ticket they said"We will do the validation on the cards just to make sure that transaction is safe and secure.So its take some time to conform the booking" but THEY TOOK MY MONEY ALREADY!
I must confirm other steps fast after the arrival I already gave the flight number to pick up and I also will be charged if I'm not on that flight. And I can't cause they don't give me my ticket. I can't also stay at wifi all time I'm travelling and moving.
WE PAY FOR A SERVICE NOT TO STRESS OUT SHOULD BE IMPECCABLE.
This is the worst experience ever with flight companies.

Just booked a return flight to the Greek islands and found that as they were different airlines Thompson and Thomas Cook I have to pay for 20kg of baggage once to go out and once to come back it cost me over £30 per person going out, but didn't see the option for the return flight, then on the booking confirmation it says return flight zero allowance, so phoned Opedo to clarify if I had to pay for the return flight and was told it would be £55 per person plus and extra £10 pp to change it! £195 for three bags one way seemed extortionate, luckily as they couldn't book it, I went to the Thomas Cook website and booked it for £25 per person £75 vs £195 the difference I feel is bordering on criminal. I feel conned by opodo.

Giving them 1 star is toooooo much. WORSE ever company, 2 years after cancelling my flight they have not given me my refund. Customer service is awful.

Horrible, horrible company
Extremely bad service
They are incompetent and their website gives misleading information
The employees give misleading information - they do not care about the client - each time you contact them they reply using a template email without even reading what clients ask them
They lied to me - they told me i would not get charged but i did.
They do not let clients make complaints - their website doesnt work
NEVER USE OPODO EVER
STAY AWAY AT ALL COST"

I purchased a round trip flight several weeks ago and paid extra for flexible tickets. If you want to re-book your flight time with Opodo, be aware that you will only be able to do so through calling their customer service number. This is because they have completely outsourced their customer service to untrained, incompetent people who will lie, cheat, and do everything in their power to NOT GIVE YOU WHAT YOU PAID FOR. I have attempted to re-book my flight for 8 times now, over the course of 2 weeks. Each time has TAKEN OVER 30 MINUTES OF LONG-DISTANCE CALLING. Each time they have charge my card and EACH TIME the flight booking has NOT gone through. By the 8th time, I insisted on speaking with a manager and supervisor and they have put me on hold for over an hour. NEVER trust this company again and I will continue to share negative reviews all over internet platforms until they resolve this issue. Customer negligence in digital travel agencies is COMPLETELY UNACCEPTABLE.

Rude, slow, unhelpful. What more can I say? Takes ages to get anybody on the phone, when you do they spent ages checking info you have already entered on the keypad, offer no help, and to make it worse THEY ARE AWFULLY RUDE!

2020 was a difficult year - I get that. I also get that we need to be more tolerant when dealing with the travel industry - but despite all of that I can think of very few positives from my dealings with Opodo.
Our flights were cancelled by the airline, it happens - but I had to make so many calls before I finally spoke to someone that actually did anything... despite so many promises.
When we did finally get a refund we only received the cost that Opodo had paid the airline (and eventually our insurance). They refused to refund anything else saying that they were on-line services and were not refundable... We were prepared to accept that some admin costs might not be refunded, but included amongst the various on-line services they refused to refund was the cost for our baggage to go on the flight that never happened!
We have finally given up chasing them as the stress/hassle is not worth it - so have written this off and moved on.
One things for sure, Opodo will never darken our door again - There are so many more companies deserving of everyone's business

I tried to book a flight with Opodo.
The booking seemed to fail; no notifications, no booking reference - NOTHING.
But... I still got charged for the cost of the flight.
As I had no booking number, I couldn't contact Opodo AT ALL and neither could I cancel the flight.
I will NEVER use them again.

In the beginning, I was using skyscanner to find airplane ticket. At the cheapest search I found was offered by opodo. At the same time, their advertisement was so tricky that it was very obvious on the right and changed destination according to my search in skyscanner. Also, you will get the same results either you click the select button or advertisement logo. The only difference is the price is a couple pounds cheaper by using the advertisement link. I thought opodo is quite clever and try to take advantage from skyscanner and I tried to book it because of the two pounds cheaper. However, at the final payment, it charged extra £2.2 x 2 + £4.7 x 2 for using card. Whatever, every website will charge a bit different, just only this 8% is a bit more than the others. After the payment, I received the confirmation e-mail which is different from the date of the flight I finally chose. After I contact them through e-mail, they asked me to provide screen shot in order to investigate. So, they don't need to investigate their problem because I didn't take screen shot. They also put error message to temporarily fix the bug. I suggest to avoid this website.

So I am meant to be flying to Germany to see my best friend have her baby. I stupidly decided to book with Opodo. Their website advertised a flight From Frankfurt International Airport to London City airport. Everything seemed fine so far however when I went to check myself on-line, I saw that they had actually given me a ticket from Frankfurt Hahnn Airport to Stansted. Both airports being miles away from where I actually am.
I spent over 2 hours on hold to 4 different members of the customer services team for them to tell me that there is nothing that they can do. The airline that they have booked my flights with only fly from Frankfurt Hahnn to Stansted. There is no way that they can change my flight and the refund will take up to 14 working days, leaving me stuck in Germany.
Not only have they broken trading standards and my rights as a consumer by Advertising a product and providing something else, I was talked down and spoken rudely too. This is possible the worst customer service I have ever experienced and would like to advise never to book with them. Their customer service skills are absolutely appalling and I am meant to be flying out in two days with no no way back unless I pay over 100 pounds for their mistake which they refuse to acknowledge

WARNING never book anything with opodo/edreams they are the biggest scammers thieves liars out there you can never contact them once they have your money and you will never get refunded when airline cancel flights if you are thinking of using opodo/edreams please listen to my advice and NEVER USE THEM i lost my money

This is the worst service I ever received. I will never again do a business with you Opodo. I booked a holiday in march due to Covid19 we were unable to go I am still waiting for our money back!

Although Opodo is supposed to be famous and trustworthy company, in fact, it is not! Already for over 3 months I am waiting for my promised refund!

As my flight (Ref: *******248 [**************]) has been cancelled 2 weeks before the due date, Opodo has contacted me and asked whether I would like to get a refund or would prefer to get another ticket. On 12 October 2017, I have replied that I would prefer to get the refund (please note, not even the full refund!). Opodo Customer Service has informed me that the money should appear in my account within the next 30-90 days. After the 42nd day since my requested refund past, I have sent a mail to Opodo Customer Service to get an update about the status of my requested refund. Of course, nobody has contacted me from the Customer Service of Opodo and I did not get any information about my inquiry. As 90 days since my request have passed, I have tried to contact Customer Service again. All what I got as a reply was that my inquiry is being processed and the money will be returned within the next 3 months.

It is already clear to me that Opodo is not going to return the money, therefore I would like to share my experience and warn others to never use Opodo if you do not wish to loose your money!

Do not used this company!
Scammed out of £934... No reference numbers, No Booking Nothing! When I contacted them about withdrawing my money with no booking they deny having my money and want me to send my bank statement to prove it! They actually asked me did i have another bank card and they would try and process it again! IM SURE THEY WOULD! To STEAL another £934!
FRAUDSTERS!

AFTER A MONTH WHEN I ORDERED A TICKET FOR OPODO THEY WITHDRAW MONEY, WITH THIS CARD I BUY TICKETS ONLY FOR OPODO. SCAM. I propose to unite to hire lawyers and give these crooks in the teeth. There are a lot of such scammers, THEY HAVE NO WHERE TO EVEN CALL! THE MATTER IS NOT ABOUT MONEY, BUT TO PUNISH. *******@yahoo.com

Hello again, as I told you in my many many messages left, I will not drop the 184 euros that you owe me.
You should be ashamed to treat people like this.
I have paid luggage to go from Bordeaux to Sydney and wished your employee would have understood that when you travel you EXPECT your luggage of course to go to the final destination and not stop in China...
On top of that, you dare ask us to fix the issues and call the companies overseas when you know it's gonna cost A FORTUNE and I DO NOT ACCEPT TO PAY FOR YOUR MISTAKE AND I AM WAITING FOR THIS REFUND.
I am waiting for your answer. You guys have my personal details!

Terrible experience. Had my flight confirmed by Opodo and once getting into the airport I was left grounded because the air company didn't have the booking confirmed

I used them for booking because friends I was travelling with did. Will never use them again. I could not check in online. I kept getting automatic email requests to check in for a flight I did not book and that did not exit (!). The booking codes for the flights in my confirmation email were invalid. I could not write to Opodo as the only option is to use chat via Facebook and I do not want to give them access to my FB pages. I had to call Opodo UK number from abroad. They told me they cannot check me in and I had to check in in person at the airport. So I got quite worried and asked why the airline code and flight numbers could not be found anywhere, including on the airport site. They could not explain and would not offer any other help. In the end, it turned out they used yet another third agency for part of the booking. I had to call that other agency and was told: Opodo sent me wrong booking codes and wrong flight numbers. I was able to get help from this other air service in the end and check in. But had I just shown up at the airport, I would have been very likely denied boarding and lost my flight. Will never ever use these guys. Really shoddy and sloppy, to say nothing of the customer service.

I am just letting you know, you have now lost 5 customers for life (myself, my partner, and our extended family)

I went on skyscanner and checked a flight. Opodo came up as the cheapest with the flight times we were most interested in. It linked us to the Opodo website. It showed us the same price. We clicked through, put in our details, still showing the same price. Just before we were asked to put in our payment details (Which up until now we were VERY happy to do so), Opodo in very small print up the top of the website stated "price has increased due to real time price changes". This would have been acceptable IF I did not refresh the website and try again and the original cheaper price was again displayed. I also tried on another ISP and the original cheaper price was displayed, however, each time we go through to the payment details Opodo has increased the fares by £33.50.

This is totally unacceptable and I will be spreading the word about this unacceptable ripping off of customers. Do you not know that the internet is available for reviews of companies such as yours who tries to scam every little dollar from unsuspecting customers? I will be posting this review to every review site I can find.
Good riddance!

DO NOT USE OPODO!

I have called customer services to edit the name on my flight over 10 times, over 12 days, totalling over 3 hours on the phone and the problem has still not been resolved.

I have been lied to numerous times, I have been 'promised' return calls and never received them, I have had agents disconnect my calls whilst I was speaking.

Please do not book with Opodo, the customer service is the worst I have EVER experienced.

[1:47 pm, 26/06/2022] Tristan Moffat Personal: No wonder Opodo doesn't allow people to write reviews on their Facebook page, censors comments and hides their google reviews etc. Look at how many people on Opodos Facebook posts are liking their posts with angry faces in protest. In short this is because Opodo should not be keeping 20% "excess fees" for people who have had their flights cancelled by airline operators like British Airways as Opodo did with mine. This is totally immoral and unethical and is a practice you should give up immediately if you don't want to keep upsetting people to the point, they never want to use you ever again and are telling all of their friends never to use Opodo. Absolutely disgusting, profiteering and awful practice from Opodo. Opodo just ignore complaints and send generic responses back to genuine complaints. AVOID THIS COMPANY!

I had my flight cancelled by BA days after booking it and Opodo kept £191.74 excess fee for mediation. I had my flight cancelled by BA and I had to pay nearly two hundred pounds for the pleasure, how is that fair.

Now they are just ignoring me. I will mount a legal challenge and be contacting national press to spread the word about what corrupt and quite frankly morally bankrupt operation this is. They just don't care!

To be honest, its not the money, it is the principle of the matter here. This is simply not fair or right!

Booked a flight. They email to say there's an amendment but don't say what. I follow the link - everything looks fine. I ask them to clarify what the amendment is. They reply with the original non specific email. I call. They say 'oh yes, flight is cancelled'. I ask what would have happened if I hadn't called. The guy says 'well you know now'. I push him for a more reasonable response. Guy says 'I'm telling you now'. I'm a bit enraged by this point. Guy says 'we're not going to refund you now'. Used them earlier in the day to book a flight (yes price went up right at the point of purchase) - OK - accepted - booked. Get an email with 'we're processing your booking - we'll send you an email within 24 hours'. Flight is the following morning. I call. They say 'ah yes we're a travel agency we won't be able to process it in time - better we cancel it'. Who's ever heard of that? Just avoid Opodo - and I speak from experience of using lots of online companies to book travel with - rarely any problems.

NEVER EVER BOOK WITH OPODO. THEY ARE THIEVES. God forbid you ever have issue with your ticket (such as airline cancelling the flight etc). You will never ever be able to reach the customer service. They will charge you vague 'service' charges you never agreed to or were aware off. And you will never see your money back. I DO NOT UNDERSTAND WHY THEY STILL HAVE BUSINESS AND WHY CUSTOMER WATCH DOG DOES NOT PENALIZE THEM.