OptiContacts

Be careful because after you spend all the time trying to fill a contact prescription, they advertise the lowest rate online ($67 per box for a three month supply), of dalies multifocal (offered 50% discount) and then they charge you the same or more back in the form of insurance for shipping ($179) ha! And shipping ($9.95) which for me was $190 lol. So it actually brought my total up to higher than any other place you can find online. Classic bait and switch.

Placed my order shortly after getting my new prescription. Waited two weeks and still no shipping confirmation. Received an email coupon from them so, I responded asking about my order. I was told one more week. A week later - still nothing. Emailed again and was told this time, it would be two more weeks. At this point I asked to cancel. I called them and cancelled the order and was told I would get an email confirmation shortly. Six hours later, I called back and was told the cancellation would be sent by the following morning. Well, I had to call a third time and threaten getting my bank involved. Magically, the cancellation email showed up while I was on the phone with them.
Stay away from them. It's better to pay a little more from a reputable site than have to be jerked around for a month and then, have to go somewhere else for contacts.

You will notice different processing and shipping fees for the exact same products if you're a returning user vs. a new user. When logged in, they tried to charge me $81 to re-order a prescription. When logged out and entering my prescription information the same exact product with shipping and processing would have been $71. The shipping and processing fees were higher and the price per box of contacts was lower. They would have taken $81 from a returning customer like myself but $71 from a new user. No thanks. Order elsewhere.

I ordered one box of contacts at the promotional price, something I have done previously. The order was accepted and confirmed. Days later, they called and said that they cannot honor that order price as I had previously ordered from them (which it doesn't say anywhere on their website or promotion). They were willing to send it to me if I paid them double the price for "processing." This is totally deceptive and false advertising and bait and switch. They refused to honor the pricing they advertised AND was already accepted in the order. Total scam. DO NOT USE THIS COMPANY!

When I placed the order, there was no information about product back order delay or handling fee. But I did not receive my order within the promised delivery window and I was charge a $80 handling fee!

This is a warning that the pricing OptiContacts advertises is very misleading as they show a price but when you are ready to check out they add over twice the amount for fees and shipping. The FTC should shut this business down!

I spoke with customer service four or five times trying to resolve the issue of opticontacts delivering to the wrong address. They claim to that they delivered to my PayPal address which is different than the address that I had stated on the order the original order that I placed with opticontacts online. I had one customer service rep repeat himself at least 8 times telling me that as soon as they receive the return then they can issue the contacts to my corrected address. I told him I just wanted to cancel and get my refund and they said no we have to wait until we get your contacts back. After much investigation to the wrong address with the post office I found out that they were delivered there. I never received notification or an email that stated that there was a return in progress.

To begin with, most of the contact lens sites are charging enormous handling fees. Opti-Contacts charged us a $38.00 handling fee - seriously? I decided to pay it because the price would have still been decent with the rebate. But that's where the second scam comes in. They list a rebate on the page for the contacts. When you click on the rebate box, it gives you the amount of the rebate if you have a new Rx and if you buy a year's supply - 4 boxes. But it doesn't give you the dates and that rebate had already expired. When I called to complain, they said it was still listed on the website so that people who had already purchased their contacts could still access it. Will never buy from them again.

Wish I would have read the reviews on this site before ordering. It's been 3 weeks since I ordered my contacts and still haven't received them. The tracking only ever said a label was printed. After weeks I contacted the customer support only to be told they will look into this and get them out. Days later I get an email saying there's a delay and a new label and tracking will be sent to me. Hahaha yeah right! Still no new label, no contacts, only an email reminding me it's time to reorder my contacts! The only quick thing this place does is take your money! What a joke this place should be shut down!

4 emails later I still dont have an order update. The last time i ordered from Opti my contacts were on back order and I was never once notified of this. After almost 2 weeks I canceled the order and went to Lens.com and had my contacts in less than a week. Here I am again attempting to give them a second chance and I'm back in the same situation. This will without a doubt be the last time I place an order with Opti. Lens.com is absolutely awesome and I'd rather pay a dad bit more money versus waiting FOREVER to receive updates or products!