• SelectSpecs

SelectSpecs

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Overview

SelectSpecs has a rating of 4.1 stars from 182 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SelectSpecs most frequently mention customer service, high street, and prescription glasses. SelectSpecs ranks 12th among Contact Lenses sites.

  • Service
    61
  • Value
    59
  • Shipping
    60
  • Returns
    28
  • Quality
    59
Positive reviews (last 12 months): 87.5%
Positive
7
Neutral
0
Negative
1
36
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How would you rate SelectSpecs?
Top Positive Review

“Prescription glasses with reinforced frames.”

Craig D.
6/25/24

Due to work related risks I needed a second pair of prescription glasses this is due to legal issues of driving. If my glasses are broken at work, I cannot legally drive safely. I scouted SelectSpecs and found a pair with lenses made of compacted material which will not shatter easily. After uploading my prescription and picked my chosen frames I paid a decent ( as in not costly) price. My glasses went in for processing and I received them 9-10 days later. SelectSpecs are efficient, reliable and always affordable.

Top Critical Review

“Glasses STILL not received.”

Susan M.
4/11/22

This is the worse company I have ever dealt with, their customer support is dreadful. After numerous complaints I eventually got a reply from customer service apologising and promising it will be dealt with. My glasses are ready 'apparently' but have been in their quality control department for 10 DAYS! I have been waiting for over a month for an order that they day will be with you within 7-10 days.

Reviews (182)

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Reviews that mention popular keywords

customer service (35)
Thumbnail of user crdrummond85
GB
1 review
0 helpful votes
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June 25th, 2024

Due to work related risks I needed a second pair of prescription glasses this is due to legal issues of driving. If my glasses are broken at work, I cannot legally drive safely.
I scouted SelectSpecs and found a pair with lenses made of compacted material which will not shatter easily.
After uploading my prescription and picked my chosen frames I paid a decent ( as in not costly) price.
My glasses went in for processing and I received them 9-10 days later.
SelectSpecs are efficient, reliable and always affordable.

Service
Value
Shipping
Returns
Quality
Thumbnail of user trinityh45
GB
1 review
0 helpful votes
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June 9th, 2024

Very pleased with my new prescription swimming goggles, which are going to make my holiday so much easier this year! Very happy with price and service, took a couple of weeks to arrive but no issue for me as thinking ahead.

Thumbnail of user nicolaw153
GB
1 review
0 helpful votes
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June 3rd, 2024

Frames as described on easy to use web site - prescription straight forward to enter. Glasses arrived promptly - all round good value and positive experience.

Products used:
Glasses

Service
Value
Shipping
Quality
Thumbnail of user suew845
GB
1 review
0 helpful votes
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July 2nd, 2024

I have had a few pairs of glasses from them now and have not been disappointed. Very reasonable compared to high street prices and good quality too

Tip for consumers:
N/a

Products used:
Glasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user kamalg24
Azerbaijan
1 review
0 helpful votes
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January 6th, 2024

I used this company more than 10 years ago and I was genuinely impressed with the quality of the product back then. This time when I needed something with a clip, as transitions lenses are extremely expensive these days, I found it only online.

They stick to the timeline indicated during the ordering process so I was able to receive my glasses before Xmas. Quality was good and as expected. The glasses are shipped in a plastic, almost transparent case, but I kept my solid 10-year old case so I will use it instead.

I would only wish if they could sell clip ons separately for different types of frames.

Tip for consumers:
Reliable online service, just make sure your visit your optician to indicate correct eyesight parameters while ordering something from them.

Products used:
Glasses with a clip on

Service
Value
Shipping
Quality
Thumbnail of user jank298
GB
2 reviews
0 helpful votes
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January 6th, 2024

Absolutely delighted with my glasses and the price. Took slightly longer than expected to arrive but put this down to Christmas period. Will definitely be ordering more (was recommended to Selectspecs by my husband).

Service
Value
Shipping
Quality
Thumbnail of user leer413
GB
1 review
0 helpful votes
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November 25th, 2022
Verified purchase

Very good. I've always payed expensive for glasses ever since I needed to wear them, my last lot cost about £400. So decided to try these to save money. Got a pair of prescription for £28. And they are very good. Been wearing them since purchase.

Service
Value
Shipping
Returns
Quality
Thumbnail of user susanm4085
GB
1 review
0 helpful votes
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April 11th, 2022

This is the worse company I have ever dealt with, their customer support is dreadful. After numerous complaints I eventually got a reply from customer service apologising and promising it will be dealt with. My glasses are ready 'apparently' but have been in their quality control department for 10 DAYS! I have been waiting for over a month for an order that they day will be with you within 7-10 days.

Service
Thumbnail of user karen.104c
GB
1 review
0 helpful votes
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August 7th, 2023

Been shopping with selectspecs for years, recommend to friends and family or anyone wanting new glasses, I've purchased from the really cheap to the higher end brands Jimmy choo, ray bans etc and always brilliant (even the £5 ones) buy from them once you won't go elsewhere again

Products used:
Reading glasses and distance glasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user mrn100
GB
1 review
0 helpful votes
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November 25th, 2022

Forget your high street stores these guys offer same products virtually and at a tenth of the cost. Good value good service ordered many pairs never disappointed...happy to recommend and will I use them again dam right I would

Just wish the turnround was faster but put that down to full order books and volume of work

Only issue is not them but the delivery company dpd it's like hunt the thimble if they can't get the parcel in the letter box and royal mail ain't much better

Other wise first class bang on service

Happy bunny me saved a fortune

Thumbnail of user db983
Canada
1 review
0 helpful votes
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February 27th, 2022

Love my Ferucci Titanium rimless frames with Office prescription progressive lenses. But perhaps most of all I really appreciate Customer Service. Real people respond to your questions and address any problems experienced quickly. I would not hesitate to recommend this company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rodgert7
GB
1 review
0 helpful votes
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October 16th, 2019

I was dubious about ordering glasses online so I took the plunge by purchasing a really cheap pair. They are perfectly fine and optically perfect. I would have no hesitation in buying from SelectSpecs again.

Thumbnail of user jasonf256
GB
1 review
0 helpful votes
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October 16th, 2019

Excellent frames and lenses delivered within 4 days the customer service is superb I ordered 2 pairs unfortunately 1 of them had got damaged in the post without hesitation the sent a replacement pair would definitely recommend to anyone

Thumbnail of user lynns600
Malta
1 review
0 helpful votes
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November 19th, 2020

SelectSpecs are THE best for online services. Easy to order, fantastic prices abd very quick delivery. I live in Malta and have just received my latest pair. Really happy with them. Didn't take long for delivery. Excellent service all round. Well done SelectSpecs.

Thumbnail of user karlac142
GB
1 review
0 helpful votes
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February 17th, 2020

I've used Selectspecs a few times now. The service is really good and so is the quality of the glasses. The low prices mean you can try out glasses that you may have never tried the style of before and see what works best for you. I am very forgetful and now I have glasses in lots of different places so that I'm not having to search high and low for one pair! It's also nice to be able to vary your look. I would definitely recommend and buy again from here.

Thumbnail of user anthonyc2083
GB
0 reviews
1 helpful vote
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June 24th, 2022

If you are looking for quality specs at a great value price then look no further. I have made multiple purchases and been very pleased with every one. The prescription sunglasses are highly recommended

Products used:
Spectacles

Service
Value
Shipping
Quality
Thumbnail of user carolw399
GB
1 review
0 helpful votes
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November 1st, 2019

Very good service, excellent value, what more can I say. I have had three pairs of glasses from Selectspecs, for me, my husband and my friend. We are all very pleased with our purchases. There is a huge range of styles, enough to suit everyone. I will certainly be back.

Thumbnail of user martinag31
Italy
1 review
0 helpful votes
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September 20th, 2021

I have used this company twice and both times they were brilliant, excellent customer service, and despite the fact that I live abroad the glasses were delivered on time and in perfect condition. No easy thing when sending to Italy! I also messed up a subscription last year and despite it being entirely my fault they sorted it all out at minimal cost to me. Thank you, so much.

Products used:
Glasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user julieg331
Spain
1 review
0 helpful votes
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October 30th, 2019

Easy to use web page and ordering. Good selection of frames. The order was dealt with in a timely manner. Great value for money. I have placed orders before and have never been disappointed. I will definitely order again from Selectspecs

Thumbnail of user williamb3401
GB
1 review
0 helpful votes
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September 22nd, 2021

Really pleased with my second order from SelectSpecs. Very easy to order and great prices.
Excellent quality and quick delivery, as described on their Website. The £6 glasses are perfect and they look good too

Tip for consumers:
Best to order more than one pair - shipping is the same for one, two or more pairs
Great to have spare pairs - in my desk and in the car

Products used:
Three pairs of Intermediate range glasses to use when using my PC, Laptop or iPad.

Service
Value
Shipping
Returns
Quality
Thumbnail of user miag103
GB
1 review
2 helpful votes
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March 14th, 2022

While the Select Specs has an extensive range of frames and lens options they unfortunately are seriously lacking in customer service skills. Orders take forever and that is if they actually do show up. The worst thing is the complete lack of communication regarding orders as you stare at the screen in limbo hoping for an update.

Save your time, money and disappointment, and purchase your glasses from another retailer.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jayner18
GB
1 review
0 helpful votes
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October 25th, 2019

I ordered my 4th pair of glasses from Select Specs (as my prescription changed) and each pair have been fantastic. There is a little delay in receiving them but that is negligible when you compare the quality and price. I shall continue using this service as now do my parents.

Thumbnail of user joyc430
GB
1 review
0 helpful votes
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December 18th, 2022

To date I have purchased 4 pairs of prescription glasses and I am pleased with the wide range and prices. They do feel a bit plastic, but they are nice and light and I will definitely be purchasing more pairs from Selectspecs.

Products used:
Glasses

Service
Value
Shipping
Quality
Thumbnail of user kennethk912
GB
1 review
0 helpful votes
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March 22nd, 2023

Time was taken not hurried every aspect explained carefully and clearly nice not to be rushed and felt like all my concerns were listened too and dealt with in a very positive manner

Tip for consumers:
Step into building

Products used:
Contact lenses and glasses

Service
Value
Shipping
Quality
Thumbnail of user joannav26
GB
1 review
0 helpful votes
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November 1st, 2019

Very clear glasses cheap price, ordered and came within 2 weeks ordered 2 sets waiting for the next ones to arrive

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Prescription eyewear from only? 10 inc lenses & coatings. Up to 70% off high street prices. 10+ years online. Free delivery available.

Company Representative

Thumbnail of user jamesp1269
James P.

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4.1
182 reviews
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