Placed an order on May 5th and because we were leaving town we paid 12.95 extra for the two day FEDEX shipping. Called today on May 11, and the order still has not shipped. Horrible customer service!
It was super easy to find the contacts I wanted and the shipping time was less than a week. Easier than ordering from my local Walmart.
I got a box of contacts marked with my prescription but was totally off when I wore them.and since I opened them I can't return them. Don't buy from opticontacts!
I received my contacts fairly quickly with the basic shipping option. I checked several sites and they were the cheapest out of all of them! Seamless transaction and happy customer!
Coupon codes NEVER work, shipping is never free, your contacts are always the wrong type for the promo. Customer service is rude. The phone line crackles. Very third world.
Got an amazing price for contacts only to have them add the total price of discounted contacts to say it was a service fee! Horrible
I used to buy contact lenses in stores but figured out that online is cheaper even when I pay for shipping. Biofinity is the best company for me. Those lenses are super cool
Left another company I had been dealing with for years to discover much better prices and quick delivery. Same contacts and much better customer support.
I would definitely use discountcontacts.com instead of Opticontact. I received my first order of lens, and had to keep changing the left contact every week because it seem the prescription was getting weaker by the day. I tried the last contact, with the same prescription from discount contacts, and the strength last over my normal 30 day routine. So giving them the benefit of the doubt, about two weeks ago, I placed another order with Opticontacts, and this time very POOR customer service. My order was placed on hold after the delivery date saying OUT OF STOCK. After weeks, I have yet to receive any kind of update on my order. This is a terrible company. PAY A LITTLE EXTRA FOR YOUR PEACE OF MIND AND BETTER QUALITY CONTACTS.#*******
That was easy! The whole process was easy: ordering, submitting my contact lens prescription, paying and receiving my contacts. The best part? The price! Cant beat it! Thank you so much!
Easy and simple to order! The cost is very affordable and the shipment is very fast! I have been getting contact s from this company for years and will continue to do so!
I was very pleased with my whole experience ordering from opticontacts. I was drawn by the excellent price and fast delivery. Was exactly what I ordered and I will definitely order again!
Was able to order, pay and receive my contacts to my door in a matter of days. Very happy with the prompt service, discounted price of my contacts and the products themselves.
Great price and delivery. I will be ordering again since the price was unbeatable. I am very happy with doing business with OptiContacts and will be a returning customer.
A little confusion during check out not knowing if the order went through so I had to call and get 2 charges credited back into my account. Overall pretty good
The title says it all! Very grateful to have come upon OptiContacts.com many a year ago... Thank you for always coming through on my wife's contact lens needs!
Always come to opticontacts good price and quick delivery. Also enjoy the free sunglasses I've received 2 times plus this order too
My contacts came a day early, yay! Also, the contacts themselves (acuvue oasys with hydraclear plus) feel great! I haven't had any issues and will continue to order.
TERRIBLE COMPANY. TERRIBLE SERVICE.
They sent me an offer for a 50% off gift certificate good to purchase anything on their site.
I bought the gift certificate and then bought the contact lenses.
They then canceled my order because I got too good a deal. They called me to tell me that their site should not have accepted my purchase.
Overview
OptiContacts has a rating of 2.1 stars from 198 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OptiContacts most frequently mention customer service, processing fee and free shipping. OptiContacts ranks 26th among Contact Lenses sites.
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- Buffalo, NY, United States
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Business History
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. We apologize for the inconvenience caused by the delay, unfortunately due to the nature of the prescription not all combinations of toric parameters would be in stock at all times. The recent order has been shipped yesterday and you should receive it shorty.
Regarding the issues you have reported with the lens quality in your previous order, be kindly informed that the lenses we sell are sourced from the same suppliers that your doctor uses and therefore will be the same as you would get from your doctor or from any other authorized retailer. As such all of our products come with a full warranty against defects and can be replaced when/if needed. We kindly ask you to contact us at your earliest convenience for further assistance.
Thank you for choosing OptiContacts.com!