OpticsPlanet

Ordered a product on November 30,2020. CC is charged. Received the product on December 10,2020. It was obviously used and defective. Called in and was met with apologies and a promise of a new product as soon as I sent the defective one in thru their RMA. Did it, a new order was established on December 11th. One week goes by, two weeks, 3 weeks... replacement still has not been shipped. I call customer service and am assured that it is in stock and is being processed for shipment. Four weeks go by, five weeks... still nothing. Then I received an email that states the product is no longer available. I call in again. Receive apologies and the excuse of Covid. Am asked if there is another product I'd like instead. I agree. This product is not in stock, but will ship in 12-15 weeks. They say my original charge will be applied and was offered a 10% discount that would be applied to my CC (this never happened). I'm able to find the product thru another vendor. I call to cancel the order with Optics Planet. They agree, but not for the amount of my original purchase. When I ask why, they say it's because of the 10% discount on the replacement product, which I never received. Terrible company.

The shopkeeper bhaiya was really humble he helped me in understanding how to reduce the specs number and also guided me to regularly do the eye exercises

Ordered a item from this company what a joke 10/9/21 was supposed to receive my item and still nothing called 7 times to customer service and still have not resolved my problem they said it was USPS problem and to call them and then I tried canceling this order and they said I had to wait 15 days before I could get a refund don't order from this place they don't care about customer service and don't care about the customer what a waste of time and phone calls horrible

My name is Ronnie Jennings Iam a 26yr Army War Vet LTC type I have ordered different Merchandise of all Flavors from Optics Planet and never besides them being totally late on a few items, I have never gotten any of my Merchandise hanging out of the Box and tore open out of the packaging. I have been a good patron of Optics Planet and will continue but I would really appreciate your attention too this issue. Thank You Very Much.
V/r,
LTC Ronnie Jennings(Retired)

Ordered my items on 19 December, with an agent on the phone, he told me all but two items were in stock but everything would ship immediately and the back ordered items will come in January when they came in. I was ok with that. Next day one of the backordered items was cancelled. Their on-line tool to provide status is worthless. They were closed during the Christmas to New Year holiday and couldn't get an agent to provide an update. I called on 3 January, the agent couldn't explain why the order hadn't shipped but would get the items shipping with expedited shipping and should arrive by 6 January. Nothing arrived, so called on 7 January, phone status said the order was processing, same as on-line system, so held to speak to an agent, he claimed his system crashed and asked I call and speak to another agent. Called back and it routed to him and he hung up on me. Called again and got another agent, she couldn't explain why the order had not shipped but should arrive Monday or Tuesday. I hope it arrives Monday or Tuesday but probably will be disappointed again. I would recommend for you to never order from this worthless outfit.

One of the top reasons I used Optics Planet was their easy exchange policy. I bought a scope and realized it didn't have enough power for my old eyes. So I returned it for an exchange for another more powerful scope. When they exchanged the two scopes, I noticed that they removed my store credit (OP Bucks) that I used on my first scope purchase, and didn't re apply it ​toward the purchase of the replacement scope.

The scope that I ordered was advertised at a sale price of 10% off the retail. In the case of my new scope, it would save me $43.90. I wrote OP of these two discrepancies and they said they addressed those issues via a letter email sent to me. I never received any correspondence from OP. I called OP and the first person I spoke to, Shawnda, I explained my problem to her and she understood the problem and put me on hold, and then disconnected me. I called back, got Shawnda again and got disconnected again. The third time I called I spoke with Kiana. So I explained the store credit and the 10% discount were not applied in the sale of the exchanged replacement. Kiana told me they were applied to the sale, but that did not show on my account or on my bank statement. It was clear that the discounts were not given, looking at their online records and my bank charges. I said the only recourse I have is to return the exchanged scope, and Optics Planet agreed. They did nothing to work with me.

My wife and I ordered a large amount of ammo last October. It was supposed to be shipped in one week, then that turned into one month then that turned into three months and here we are nine months later and still have not received our Ammo.
We've placed many calls, talked to them many times, and the best they could give us was a Shystie discount. Which is not a discount compared to what rate ammunition is going for right now today.
We ordered 223 ammo@. 58rnd. And they say here 9 months later that they can fill my order but they can only do it for $. 75rnd. ( and that's doing us a favor for after a year? That's preposterous!
You can get 223@ $. 35rnd right now on other sites "in stock"!
They ran me in circles over numerous calls and emails and long waits on the phone to end up with this kind of shenanigans.

We highly suggest going somewhere else. But the funny thing is which isn't so funny is that in order to place our order almost a year ago we had to give them our credit card number to secure the that price ( which they won't honor) so they've had our credit card info for almost a year now. Who knows what they've done with our information!

Ordered online. Their part # was incorrect.
They offered to ship the correct 1 only credited wrong 1

Several days ago I ordered a pair of OPMOD Vortex Diamondback HD 10x42 binoculars. It was offered at an attractive price.

Clicking on the "check availability" of the item it says "Estimated to ship within 2-9 days". Today (7/19/23) when I checked my order status, it said "Estimated" to ship on 10/4/2023. Of course, if I had not thought to check the order status I would not have known and would have spent my time waiting for my new binoculars to arrive before I leave on vacation. OpticsPlanet didn't bother to inform me that they sold me an unavailable product and when I called them I got some rather flimsy sounding excuses before cancelling the order.

In the meantime, I have been receiving daily promotional spam emails from them for products I really have no interest in. Hopefully they will honor my request to unsubscribe.

It turns out that OpticsPlanet has a long history of knowingly taking orders for items they won't have in stock for months without informing the buyer. You'll find many similar complaints on this site and elsewhere with some simple internet searches.

The BBB site has an alert for OpticsPlanet regarding a "Pattern of Complaints".

"BBB files indicate that this business has a pattern of complaints concerning delivery issues, product issues, and refund/exchange issues. On 2/4/2021, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 6/9/2021, BBB has not received a plan of action to alleviate the pattern of complaints.

Stay Away from OpticsPlanet.com!

Order placed 9/2/23 for 2 Romeo4XT-PRO red dot sights and I only received 1 on 9/8/23.

The package was a bubble lined bag and not a properly packaged shipping box. I took pictures of this package before and after opening it because of the poor packaging. There was only 1 sight inside the bag and there was damage to all corners of the Sig Sauer box. There wasn't even room for the second sight inside this bag. I returned the only sight I received back to Optics Planet in the same bubble lined bag for a full refund for both sights on the same day. Optics Planet received the returned package on 9/11/23 and I did not receive my refund. I called customer service numerous times the following day and finally got through to a representative. The customer service representative only issued me a refund for one of the sights and inquired with a supervisor on issuing me my full amount. The supervisor required me to complete a Carrier Claim Form to be refunded my full amount. I completed and submitted the form, sent OP numerous pictures proving I did not receive the second sight, and I am still owed over five hundred dollars to be refunded to my PayPal account. After numerous emails to OP without receiving my full refund, I was forced to file a case in the resolution center with PayPal on 9/18/23. I am still waiting for my full refund.

This has been a massive inconvenience to me and I am especially disappointed in the way this situation has been handled thus far. I wish I would have reviewed the Better Business Bureau (BBB) profile of this company before doing business with them.

Shipping is slow and aweful. Will never order from Optics Planet again. Beware of the slow shipping from this company

All they do is steal your money and harasser you! Did I mention the constant harassment? They jjust will not stop emailing me, Again and again and again...

Their customer service is terrible, the items you get more often than not come damaged or blemished when you buy them brand new.

Stop don't waste your time with these jokers your order will never ship especially ammo. Owner must be a moron hiring morons.

If you have any self respect, BUY ELSEWHERE. They never delivered my order that they said was delivered, so I contacted them and after two days of basically being called a liar I thought is was resolved because they said they issued and completed my refund witch never happened. Then said they want us to pay the $$ back that they say they refunded, even though there was never a refund issued. So, they are wanting us to pay 2x for something we didn't receive. First it said it went to Pennsylvania, then it said it was delivered on the 12th and then said it was delivered on the 14th. They had me walk all around my house 2x and disturb my neighbors to see if my package went to one of their homes to no avail. They made me do this because we didn't receive our order. On top of this we have been waiting 15 months on 300 rounds they dont even sell anymore and 200 that is still on back order, but on store shelves. I'm forced to file a BBB complaint and hope they can resolve this debacle. Definitely do not recommend this company.

Do not order anything from them. They cannot fill orders. 3 months later and now I get a message that my order is delayed another 8-10 MONTHS!

Ordered 3 times. 1 was missing parts, 2 took twice the time to get to me, 3 is way late, shipping hi

I wish I had read the reviews before I ordered from this so called company.
Just a bunch of lying thief's.
I have had to contact my credit company to fight to get my money back.
WARNING STAY AWAY!

Horrible "business" if you can call it that. Promising delivery of ammo over and over but never coming thru in the end. Avoid at all codts.

Not recommended! Sorry service and impossible to get off of their mailing list! Bunch of real ripoff artist!

These people want ship to you, don't buy from them, if it's on sale they will hold it! Check out the date

I purchased a Boyds stock and when it arrived the barrel channel needed a very small amount of sanding for the barrel to fit. After doing so, and installing the barreled action, I tightened down the action screws and couldn't get the bolt open. After shimming the front screw of the floor plate and the action, the bolt would open but the fit was bad. I have over 20 years of gunsmithing experience and have used Boyds stocks before with nice results This one is inletted improperly, uneven and when I called Optics Planet the first time, I was told to contact Boyds. After talking to Boyds I was told to contact Optics Planet because they sold it. Optics Planet just told me too bad and that I spent $166.00 for nothing. Then the call ended. SOOOOO... I will not spend any more money with Optics Planet and will start believing bad reviews more. As for the stock, Boyds would take care of it if I purchased it from them and minor sanding can be expected, so, I see no need for having to deal with the B.S from Optics Planet. Horrible customer service. Too many other options to deal with this crap.

OpticsPlanet's website said they had QTY. 2 of the scope rings I needed, so I ordered. The next day I received an email that a shipping label was created. For 2 weeks, tracking my order only shown that a shipping label was created. I missed an important shooting match in-between this time that it was not delivered. At this time nothing was shipped and "Label Created" was all their website would show. On the second weekend my item did not show up, I decided to call on Saturday (it had now been 2 1/2 weeks since I ordered on a Wednesday). The first phone call I was disconnected after they answered. The next phone call, the lady said "It was funny that I was disconnected". I was not impressed. I asked to have my money returned but they refused because the policy was for them to receive the returned item first and then return for store credit. I explained I do not have the item because you have not shipped anything and I would like my money back. Since they had not shipped anything at this point, I begged that they return my money and I explained I would no longer want to do business with them. They refused. I asked to speak to her manager. She put me on hold, came back, and explained the manger was busy. She then went on to explain they had twenty in stock. It would appear that they never had any in stock, they held my money until they did, made me miss my event, and caused me stress due to their poor business practices. That following Monday, the website showed that my item had shipped.
I received it that next Thursday. It too over 3 weeks to get my item. I feel I was lied to. I can't tell anyone what to do, but in the future, I will never buy from OpticsPlanet again, and I will tell everyone in the shooting community about my bad experience with them. This was a small $62.00 purchase and I buy thousands of shooting gear a year. I hope they feel it was worth the small amount of profit they made of of my infinitesimal purchase because they will lose lots of business for this blunder. Treat your customers with honesty and respect.