OpticsPlanet

Cancelled my order due to some ridiculous company policy even though all permits in order. Don't waste your time BUY ELSEWHERE

I purchased items on 4/22/21 and was told that one item would come in 5-7 weeks. I inquired by email starting on 6/8/21 since I can not call them. They have responded over and over that they can not get ahold of their warehouse. Copies of their responses:
6/8/21:
Greetings from OpticsPlanet.com!

Thank you for contacting us on your order! I apologize for the inconvenience
And delay. The AGM Global Vision PVS-14 Multi-Purpose Night Vision
Monocular, Mil-Spec, Gen 3, White Phosphor, with Manual Gain, Black,
11P*******111 was not able to be shipped from our warehouse so this was
Drop shipped from our satellite warehouse. I have sent them over an email
Requesting an update and ETA. Once I receive a response, I will be able to
Follow back up via email. I appreciate your patience.

Please let us know if we can provide you with any further assistance. Have
A nice day!

Best regards,

6/15/21:
Greetings from OpticsPlanet.com!

Thank you for following up. I apologize for the inconvenience and delay. I
Have not yet received a response unfortunately. I have sent a follow up
Email requesting an update on this. If I do not receive a response, I will
Request my supervisor assist with getting a response or cancelling this
Order and trying to fill it elsewhere.

Once I do receive a response, I will be following back up with you via
Email.

Please let us know if we can provide you with any further assistance. Have
A nice day!

Best regards,

7/1/21:
Greetings from OpticsPlanet.com!

Thank you for contacting us on your order!

Unfortunately, we have not heard back from the warehouse. They are a bit
Delayed in getting orders out. I have reached out again to them to see if
They are able to give an answer on the status of the AGM Global Vision
PVS-14 Multi-Purpose Night Vision Monocular, Mil-Spec, Gen 3, White
Phosphor, with Manual Gain, Black, 11P*******111.

Once I hear back from them, I will update you via email.

Please let us know if we can provide you with any further assistance. Have
A great day!

Best regards,

7/13/21
Greetings from OpticsPlanet.com!
Thank you for contacting us on your order!

I do apologize for the inconvenience, however the warehouse that the product
Is being shipped from has not responded back to any of our inquiries about
The order.

I have forwarded the issue to another source to see if we can get an answer
On the order for you and they should be responding back to us by the end of
The week at the latest.

Even if I do not hear back I will update you accordingly via email on the
Status.

Please let us know if we can provide you with any further assistance. Have
A great day!

Best regards,

ZERO STARS for customer service. I placed an order on the 2nd and it shipped on the 3rd (all good there). Since then it has been lost for over 2 weeks (and still is) and rather than sending a follow-up item, customer service tells me their current policy is that I must wait another 2 weeks and file a lost package claim. Infuriating. I have called twice and have asked to speak with a manager over the past few days, being assured someone would reach out. Still no follow-up. Good to know that this is how OP treats its long-time customers.

Optics Planet claimed to have lost an order for Two Stream Lights yet money has been taken out of my account. I finally requested my money back and ordered the flashlights from another company. I called Optics P and was to be on hold for about 15 minutes. I yelled into the phone and suddenly had Customer Service pick up the call. They claimed it wasn't lost... BlaBlaBla and it was to arrive that afternoon. It arrived so I have four flashlights now and will give extras as Xmas presents. I've blocked Optics Planet and will never use them again.