OpticsPlanet

Beware of OpticsPlanet!
I bought pistol slide advertised as "display with minor scratches" it showed up and is a USED return. And they won't take it back, since it was a closeout item. They don't tell you you're buying a USED RETURN! Not cool selling "fired" firearms parts out of safety concerns!
These names are also part of the Optics Planet network:
Tactical-Store.com, EyewearPlanet.com, LabPlanet.com, Dvor.com, ShopOptics.com, Microscopes.com, RadarGuns.com, OpticsForYou.com, RangeFinders.com, Night-Optics.com,

I was sent a damaged item, and it took over 2 weeks for optics planet to approve an RMA. Which resulted in someone not getting their Christmas present from me. They could care less, and didn't even attempt to make it right by expediting shipping so that it would get here in time. It would have cost them very little to ship a 2oz product, priority. It was like pulling teeth to get Optics Planet to hole themselves accountable for this mishandling of my order, and support request. I've spent a lot of money with them over the year, with the hope and expectations that if something was wrong with my order, that they would be eager to make it right. That was not the case, and for that, I'll be sending more business to my local shops again. Competitive pricing means nothing if the company isn't there to stand behind their products. Not to mention their slow shipping.

Initially contacted support on Dec 6th after receiving my package. They did not respond unless I asked for an update, only to ask me to return the item on December 19th, and wait another 2 weeks for a replacement.

Optics Planet disappointed me. Fool me once shame on you. Fool me twice shame on me.

The shipping date changes every week to a week farther away. DONT WASTE YOUR TIME. They don't answer the phone and say they will call you back but the call never arrives either.

They say fast shipping, however they use DHL and that is a huge mistake! It's taken over a week and it hasn't been transferred to usps yet. Great prices, just make sure you don't need anything you order right away. Expect 2 weeks for delivery, even if your the next state over.

After seeing all the horrible reviews here I feel stupid even buying from them in the first place. Yes customer service is horrible. No they dont stand behind any of their products. Refused to return my item which was defective to the point the bow almost shot my kid in the face. They didn't care. Only returns are unopened items and then its still a fight. Spend your money somewhere else with online stores that appreciate your business.

This is a classic example of me forgetting to check the reviews of a website before placing an order. This company even lies on their webpage by stating it's "free shipping and free returns". The "free returns"… Are for store credit only, you don't get your money back otherwise you have to pay for the return. That in and of itself should be illegal. I placed my last order today and will never shop at optics planet again. The item I purchased although was supposed to fit my rifle stock, no mention of dimensions on the webpage so you would assume it's made specifically for your model, right? Not true and yet I still have to pay for my return.

I made the mistake of ordering some $100+ sneakers off this site because they were less expensive than anywhere else I could find. Nothing on the site indicated that they were not in stock or on back order so I was expecting them within a few weeks. I'd wait a month then check the status and the delivery date kept being pushed out with no explanation to me or assurance that they were ever going to come. I contacted them and only then was told that the shoes I ordered were out of stock and that they would cancel my order. Meanwhile, I'm getting bombarded with spam emails trying to get me to buy other items from them. I had to send another email requesting to have my email removed from their mailing list. Worst Customer Service ever and 'fake' low prices on items that they don't even have in stock.

They have a great selection of products at competitive pricing with frequent coupon codes but the slowest shipping in the industry. Made two separate purchases on the same day; one with free shipping and the other with paid, expedited shipping. Free shipping took 12 days (7-10 advertised) to receive while the paid, expedited shipping (3-5 days advertised) took 9 days. If you're in no hurry to receive your order it's a good company with nice inventory. If you need the products in a reasonable amount of time, you may want to look elsewhere. E-mails normally go unanswered after purchase.

My fault, I should have looked at their reviews first. Spoke with their supervisor (Russ) about a Holusun (over $400) that was delivered without customer signas I requested. Rude, indifference, an told me he didn't want to hear about my situation.
Never will I order again from these jokers.