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Ouku Reviews Summary
Ouku has a rating of 3 stars from 109 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Ouku most frequently mention and poor quality.
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Hello
Beware the side is a scam, collecting bank information. I Ordered and pay for but never received 😡 I'm investigating 🔎 Stay away.
NOT RECOMMEND 😡😡😡
I purchased there to go on vacation with. The website indicated I would have the clothes in plenty of time. A month later, they still had yet to arrive. Not to worry, they said I could return them when I go back for a full refund
They do not honor their return policy. Here's their response blamed on the pandemic: "If the product has been received within the last 14 days, belongs to our returnable categories, is new with the original tag and packaging, and is in accordance with our return policies, you may return it to our warehouse in Asia. (Due to the global epidemic, we were forced to close our overseas warehouses.)
However, based on our experience, return costs can be equal to or half the price of your package, even using the cheapest post office tracking service. Thus, returning to Asia may not be the most cost-effective option. Instead, we suggest keeping the products."
Dear customer,
This is Megha, supervisor of customer service, Ouku.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
I bought shorts and shirts from Ouku and I really like the fabric. The shorts came larger than I expected, contact the costumers support for exchange and I got a reply right away with instructions to return. I paid for the return and they said they will reimburse me but I told them to not worry about.
And before my return got there I received a confirmation that the exchange was on my way.
Wonderful pants. I wear all day and all week. Very comfortable and fantastic maybe bombastic.
Not a great experience but Good. The clothes are of a mediocre quality. They are in my opinion overpriced for what you are getting. The linen is very light and suitable for warm weather. The stitching isn't great and a lot of loose threads evident in what I bought. Overall 3 stars out of 5. I deducted 2 stars as the delivery is expensive and orders can take 3 to 4 weeks to be delivered as in my case.
Clothing doesn't show the same like the websites,very thin and poor quality. Over price cheap clothing
Dear customer,
This is Megha, supervisor of customer service, Ouku.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
YOU OFFERED ME I WILL GET THE JACKET I BOUGHT IN FEBRUARY 2024, AT THIS MOMENT I HAVE NOT RECEIVED IT
Dear customer,
This is Megha, supervisor of customer service, Ouku.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
I ordered the wrong size. Ouku credited me right away. The clothes looked like their pictures and fit perfectly. My partner looks amazing in the linen pants and shirts.
Ouku was quick to resolve any issues.
These clothing products are not just poor quality, they are truly trash. The return policy is also a scam. Your options are; pay the return shipping to Taiwan, or receive a 50% credit for what you paid. A total scam!
Dear customer,
This is Megha, supervisor of customer service, Ouku.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
I ordered a men's jacket XL, shoulder width 106 cm. The jacket arrived, it says XL, but in fact it is very small, it looks like size S. I measured it at the shoulders with an interference fit of 98 cm. So I'm thinking of sending it back or just giving it to someone. It's very disappointing, but I I was waiting so much, I wanted to give a gift to my husband. Need to buy on trusted sites, and not where there are tempting prices.
Dear customer,
This is Megha, supervisor of customer service, Ouku.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Livraison rapide, description du produit conforme, taille exacte,
Comme première expérience tout était parfait
Merci
So, I have waited for weeks and weeks for my order to arrive. I tracked my order on numerous occasions, through this Track 17 service, and it says that the order has arrived at the shipping facility on the 13th of January 2024, then it arrived on the 15th of January 2024, now we are back to the 13th. And while there is a disclaimer that the tracking may not be up to date. Why on earth even offer a tracking mechanism if it is not going to be kept up to date. I am so frustrated with Ouku even before I see my shirt. My shirt had better blow my mind with its quality, looks, feel, etc, because if it doesn't, I can see me being on a mission to spread the truth about Ouku. I really like the look of the products, I really do. Customer service is pathetic.
Dear customer,
This is Megha, supervisor of customer service, Ouku.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Horrible company. I regret ordering from them. They ship the wrong size them want me to pay for shipping due to their error?!
Lastly after giving me coupons to spend more $$ at their site, which I did not do, they then delete the entire chain of communication.
Also the pictures makethe fabric look bulkier and more hearty than it is. The entire shirt feels cheap and not advadvertised.
Very shady company.
Dear customer,
This is Megha, supervisor of customer service, Ouku.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Terrible quality - I purchased two shirts and these are nothing like the advertised photos - low quality thin fabric, very much oversized, delivery wasn't fast enough either. Result - items went straight to trash bin. Complete disappointment.
Dear Customer
We apologize for the inconvenience you had while you shopping with us, at OUKU we strive to give our customers a better experience.
We would like to offer you a solution that is satisfactory for you, to help you further with your demand, But unfortunately, we couldn`t proceed without your order number, would you be so kind to provide us with an 8-digit order number starting with 10 so we can help you further? Or provide the recipient's name on the shipping address so we can locate your order. Your reply will be deeply appreciated.
OUKU customer service
I had prompt service from ouku with excellent customer service and earlier than expected delivery. The chinos fit perfectly, I'm delighted with them, I'll certainly shop with ouku again.
I thought the site was easy to use and the prices were great. Quality of the clothes was very good and shipping was appropriate. Very satisfied.
Hasta ahora casi nunca tuve problemas con los artículos recibidos y cuando se presentó algún problema pequeño, siempre encontraron la manera más favorable de solucionarlo para mí.
Très satisfait de ce site, il faut juste faire attention au tailles, prendre L pour une taille M si non rien à dire que de bon produits. Merci:-)
Je suis satisfait des articles mais je trouve les frais de port exorbitant.c'est ce qui me freine régulièrement pour commander
Bonjour, Merci d'avoir fourni ce retour.
Nous regrettons d'apprendre que les frais de livraison étaient élevés.
En règle générale, les clients nous félicitent pour la multitude d’options d’expédition que nous proposons à un prix équitable. La commande comprenait-elle des articles lourds et encombrants, comme un tableau, un robinet ou tout autre équipement?
Il ne serait pas inhabituel que des colis volumineux ou lourds entraînent des frais d'expédition plus élevés, mais le coût total d'expédition ne représente qu'une fraction de la valeur de la commande lors du choix d'articles, tels que des vêtements, des accessoires ou des produits électroniques.
De plus, le montant des frais de port est censé diminuer progressivement lors d’une commande importante.
N'hésitez pas à contacter notre service client, nous serons ravis de vous donner des conseils pour vous aider à réduire les frais d'expédition!
Делал заказ пришло быстро.Все супер.Размер ок.Цена меня полностью устраивает.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Ouku.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service