Excellent service and good value for your money. In despatching they may sometimes be a little longer than optimal, but overall very satisfaying. They have a very clever attitude (policy) should something go wrong with your order.
I ordered the wrong size. Ouku credited me right away. The clothes looked like their pictures and fit perfectly. My partner looks amazing in the linen pants and shirts.
Ouku was quick to resolve any issues.
I found this website with nice items and good prices, and I would to test it. The item was delivered in the time explained, and really nice and good fit (I followed the size guide as suggested).
I found a similar item for 2 or 3 times the cost elsewhere. For sure suggested, I'm adding new items for new order
About order No. *******
Shirt was supposed to be made of linen, not a strange fabric. No info where shirt was made, by whom, how to wash it... for me OUKU are thieves. Original order + what I received are attached
I stumbled upon this website while looking for a "Clint Eastwood - Got To See The World Before It Went To Sh__" T-Shirt. The prices were much better than others I looked at, so I ordered that shirt for myself and my sister, along with another dress shirt I found that looked great. I have been shopping on the website many times since then, as they always have great looking merchandise at great prices. I would highly recommend "OuKu" to everyone looking for stylish, up-to-date products at a great price.
I have ordered several items from this company and have not been disappointed at all. Every item has been as advertised. They have quality merchandise at great prices. I will continue to order from this company in the future.
I ordered a jacket based on the image of that item hosted on the OUKU site which suggested that the garment was well made and of natural fabrics. The item that arrived was completely made from nylon and although similar in color, was obviously not what I was expecting. It was only after this experience that I found OUKU on scam alert sites and realized my mistake. You have been warned*
Dear Customer
We apologize for the inconvenience you had while you shopping with us, at OUKU we strive to give our customers a better experience.
We would like to offer you a solution that is satisfactory for you, to help you further with your demand, But unfortunately, we couldn`t proceed without your order number, would you be so kind to provide us with an 8-digit order number starting with 10 so we can help you further? Or provide the recipient's name on the shipping address so we can locate your order. Your reply will be deeply appreciated.
OUKU customer service
Hello! I am disappointed with my orders overall. Quality of clothes sold by Ouku which is very low. Items cannot be returned. The site has a lot to do in the future to remain credible! Not great
Numéro de commande******* de juillet 2023
Bonjour,
Désolé de vous déranger.
Nous avons trouvé votre commande 10708411 et vous avons contacté via le ticket ID 101274712.
Nous attendons votre réponse.
Cordialement
OUKU
I was given a refund/credit for a return, can't figure out how to use it and so far getting no answer other than "times running out to use your credit@.
Good morning,
Sorry to bother you.
We found your order 10674877 and contacted you via ticket ID 101549726.
We are waiting for your answer.
Cordially
OUKU
The descriptions match the article received and, although sizes vary immensely from article to article, once you figure it out, it works. I'm not a fan of everything synthetic but it's ok. My biggest complaint is I thought I was getting home delivery but it is delivered to a location nearby, although I did not choose it
These clothing products are not just poor quality, they are truly trash. The return policy is also a scam. Your options are; pay the return shipping to Taiwan, or receive a 50% credit for what you paid. A total scam!
Dear customer,
This is Megha, supervisor of customer service, Ouku.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Been trying to send the 2 jackets ouku delivered to me one week ago. One jacket was a small and should have been large the other jacket was an extra large and should have been a large. I filled in Ouku's return form but it keeps saying processing when i hit send. This is a scam site. I lost my $94. Dont be a fool like me, keep your money in your pocket.
Dear Customer
We apologize for the inconvenience you had while you shopping with us, at OUKU we strive to give our customers a better experience.
We would like to offer you a solution that is satisfactory for you, to help you further with your demand, But unfortunately, we couldn`t proceed without your order number, would you be so kind to provide us with an 8-digit order number starting with 10 so we can help you further? Or provide the recipient's name on the shipping address so we can locate your order. Your reply will be deeply appreciated.
OUKU customer service
I appreciate the professional and excellent work done to help me. I am completely satisfied with the quick resolution and service I received. Sample words "Customer Service"... I liked everything I ordered and look forward to more.
I recently got some fab women's golf gear from OUKU and rocked it at a tournament... The clothes were comfy, looked great, and had me feeling like a pro on the course! Super happy with my purchase - OUKU nailed it!
Recently purchased several golf shirts from OUKU, and I couldn't be happier. The quality of the shirts exceeded my expectations. Not only that, but the delivery was lightning fast, and when I needed to exchange one, their customer service was quick and efficient. I got the replacement in no time. A fantastic experience from start to finish!
I have now had 2 orders from OUKU. For both the quality was pretty ok -not outstanding but their value for money is outstanding.
The website is very good and tracking info etc helpful. The marketing is very clever and I have just made a third order.
I recently purchased a pair of shoes from Ouku and I was blown away by the experience. The website was easy to navigate and the checkout process was seamless. I received my order within two days and the shoes were exactly as described. Overall, I had a great experience shopping online with Ouku and I would definitely recommend it to others.
I ordered the products from the online store ouku.com. The goods arrived within the promised time, but some of the products did not correspond to the dimensions given in the online store, and the quality of the products did not correspond to the description and photos in the online store. I wanted to return these products, but the online store's return process failed due to a technical error on the website. I tried to contact the online store several times by e-mail service[at]ouku.com and ticket[at]service.ouku.com, but after the purchase the customer support did not respond to my e-mails. Later, my account in the online store ouku.com was also deleted or blocked! Couldn't log in with my user data anymore.
Dear Customer
We apologize for the inconvenience you had while you shopping with us, at OUKU we strive to give our customers a better experience.
We would like to offer you a solution that is satisfactory for you, to help you further with your demand, But unfortunately, we couldn`t proceed without your order number, would you be so kind to provide us with an 8-digit order number starting with 10 so we can help you further? Or provide the recipient's name on the shipping address so we can locate your order. Your reply will be deeply appreciated.
OUKU customer service
I bought shorts and shirts from Ouku and I really like the fabric. The shorts came larger than I expected, contact the costumers support for exchange and I got a reply right away with instructions to return. I paid for the return and they said they will reimburse me but I told them to not worry about.
And before my return got there I received a confirmation that the exchange was on my way.
Service and delivery quite good. Sizes are not always the correct fit. Most items need to be ordered a size bigger than normal. Quality is as expected for the price.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good morning,
Sorry to bother you.
We found your order 10851348 and contacted you via ticket ID 101840849.
We are waiting for your answer.
Cordially
OUKU