Ouku

I ordered 2 shirt size L, they looked More like xxl.
I wanted to return the shirts.
First they offered 30%, then 50 %.
For a full refund ( minus the shipping costs) I shipped it to germany on my oen cost. It arrived there at 21 May.
I have not recieved my money back.

The won't respond to my email anymore.
This a scam/fraud company

I purchased there to go on vacation with. The website indicated I would have the clothes in plenty of time. A month later, they still had yet to arrive. Not to worry, they said I could return them when I go back for a full refund

They do not honor their return policy. Here's their response blamed on the pandemic: "If the product has been received within the last 14 days, belongs to our returnable categories, is new with the original tag and packaging, and is in accordance with our return policies, you may return it to our warehouse in Asia. (Due to the global epidemic, we were forced to close our overseas warehouses.)

However, based on our experience, return costs can be equal to or half the price of your package, even using the cheapest post office tracking service. Thus, returning to Asia may not be the most cost-effective option. Instead, we suggest keeping the products."

Hello
Beware the side is a scam, collecting bank information. I Ordered and pay for but never received 😡 I'm investigating 🔎 Stay away.
NOT RECOMMEND 😡😡😡

What I got, was NOTHING, DO NOT TRUST THIS COMPANY! THEY ARE SCAMS!
A FRAUD...
I SPENT WELL OVER $300.00 13 cloths... and got back cloths I wouldn't be caught dead in.
REPORT THEM to the, Better Business Bureau!
They know what they are doing is wrong!
They are are liers!
FIRST, They claim that their legit company is located in Singapore they are not, they're centered in China.
The material that they ship to you is nothing like what is shown on the pictures, Cheap, cheap material... poorly made faded out close that looks like they've been worn for years. Some of them, I didn't even recognize when I got them, I had to look at the picture, then back at the close and I still didn't know what I was looking at. It would be an insult to give them to goodwill, what can they do with them, nothing!
Finding out afterwards, that the whole company was forced to shut down several times, that isn't comforting to their customers that are buying from them, why did they shut down, because of their fraud ways!
It's just plain and simple, they are a scam company from China.

Another thing... I can't upload proff of pictures because it won't let me... I have the proof people, just saying, I tried.

These clothing products are not just poor quality, they are truly trash. The return policy is also a scam. Your options are; pay the return shipping to Taiwan, or receive a 50% credit for what you paid. A total scam!

Horrible company. I regret ordering from them. They ship the wrong size them want me to pay for shipping due to their error?!
Lastly after giving me coupons to spend more $$ at their site, which I did not do, they then delete the entire chain of communication.
Also the pictures makethe fabric look bulkier and more hearty than it is. The entire shirt feels cheap and not advadvertised.
Very shady company.

Terrible quality - I purchased two shirts and these are nothing like the advertised photos - low quality thin fabric, very much oversized, delivery wasn't fast enough either. Result - items went straight to trash bin. Complete disappointment.

You better check the information concerning the materials … polyester is mainly used as fabric.
Regarding the price it's ok and the time of delivery varies from order to order. Received some orders within a week but it could also take 3 weeks to receive your stuff. The customer service was friendly and responded quite quickly.
So if you have no allergy against nylon, polyester etc. and looking for some nice and fancy clothes on a low rate, it's ok ordering here.

So, I have waited for weeks and weeks for my order to arrive. I tracked my order on numerous occasions, through this Track 17 service, and it says that the order has arrived at the shipping facility on the 13th of January 2024, then it arrived on the 15th of January 2024, now we are back to the 13th. And while there is a disclaimer that the tracking may not be up to date. Why on earth even offer a tracking mechanism if it is not going to be kept up to date. I am so frustrated with Ouku even before I see my shirt. My shirt had better blow my mind with its quality, looks, feel, etc, because if it doesn't, I can see me being on a mission to spread the truth about Ouku. I really like the look of the products, I really do. Customer service is pathetic.

About order No. *******
Shirt was supposed to be made of linen, not a strange fabric. No info where shirt was made, by whom, how to wash it... for me OUKU are thieves. Original order + what I received are attached

I have now had 2 orders from OUKU. For both the quality was pretty ok -not outstanding but their value for money is outstanding.
The website is very good and tracking info etc helpful. The marketing is very clever and I have just made a third order.

Been trying to send the 2 jackets ouku delivered to me one week ago. One jacket was a small and should have been large the other jacket was an extra large and should have been a large. I filled in Ouku's return form but it keeps saying processing when i hit send. This is a scam site. I lost my $94. Dont be a fool like me, keep your money in your pocket.

I ordered a jacket based on the image of that item hosted on the OUKU site which suggested that the garment was well made and of natural fabrics. The item that arrived was completely made from nylon and although similar in color, was obviously not what I was expecting. It was only after this experience that I found OUKU on scam alert sites and realized my mistake. You have been warned*

Clothing doesn't show the same like the websites,very thin and poor quality. Over price cheap clothing

I ordered the products from the online store ouku.com. The goods arrived within the promised time, but some of the products did not correspond to the dimensions given in the online store, and the quality of the products did not correspond to the description and photos in the online store. I wanted to return these products, but the online store's return process failed due to a technical error on the website. I tried to contact the online store several times by e-mail service[at]ouku.com and ticket[at]service.ouku.com, but after the purchase the customer support did not respond to my e-mails. Later, my account in the online store ouku.com was also deleted or blocked! Couldn't log in with my user data anymore.

Hello! I am disappointed with my orders overall. Quality of clothes sold by Ouku which is very low. Items cannot be returned. The site has a lot to do in the future to remain credible! Not great
Numéro de commande******* de juillet 2023

Service and delivery quite good. Sizes are not always the correct fit. Most items need to be ordered a size bigger than normal. Quality is as expected for the price.

Took roughly 2 weeks to arrive...not the quickest time... however the shirt I ordered was really nice and am very pleased with it...let's hope we can get some good weather so I can wear it,

Poor quality, poor materials, skimped sizing and an appalling experience to return to Singapore. I settled for 40% of my money back and gave the shirts to charity, an expensive mistake. Avoid

Ugh. Poor quality. Even worse customer service. Won't take items back. Only buy more with 100% toward new purchase, which would b fine if they actually applied it to ur purchase. Evrything the prompt say to do, I DO, and it doesn't work. HORRIBLE, HORRIBLE, HORRIBLE. OUKU U NEED TO FIX THIS. I M OBVIOUSLY NOT THE ONLY PERSON THAT IS UNHAPPY, ( AN UNDERSTATEMENT) WITH UR PRODUCTS AND CUST. SERVICE.(LACK OF). MAKE IT RIGHT,

I'm not wasting more of my time filling this in!
Given the run round trying to get a refund, when it was OUKU sent me an inappropriate item! Not seen such bad service for many years...

They send all fake rubbish pathetic stuff, nothing what it looks like or they showcase on their website, total waste of money, Govt. Shud stop this fraud in India. Infact, I think will report this Chinese portal to the Central Govt, for punitive action against them, NEVER BUY FEOM OUKU

I had prompt service from ouku with excellent customer service and earlier than expected delivery. The chinos fit perfectly, I'm delighted with them, I'll certainly shop with ouku again.

I've used a lot, and quality of the products are great t shirts tops shoes tracksuits etc what I bought very good value and quality fantastic.

Love the prints on t shirts electronics great too