My ex-husband insisted that we use this. I refused saying we could do the same with a dedicated gmail account and google calendar for free. He insisted so the judge ordered it, and ordered him to pay for it for both of us. What a waste of money, the only good thing is that it's not my money that's being wasted. My ex is still nasty, abusive and bullying in the messages. He still asks endlessly about when he has the kids, even though it's on the calendar. He still refuses to pay child support or medical bills, even though they're logged in the expense register. OFW Is not going to magically change things, and I didn't think it would. But the actual design is what gets me. It reminds me of something designed last century. It's not very intuitive or smart. Everything is just clunky.
Worst idea ever it allows my ex to verbally abuse me. I don't pay for it but it still sucks, my ex feels he can say now that I'm being monitored that I was the problem and not being cooperative because he thinks it's monitoring all our activities, I have suggest the judge see documents from it and so has my ex and the courts don't use it
Hi Lindsay - Thanks for reaching out. On OurFamilyWizard, all of your communication and entries are thoroughly documented. This creates a clear and accurate record of your communication history. You can always grant access to your family law attorney and other practitioners to oversee your activity on OFW. You can also download and/or print your entries anytime from the website. If you have any technical questions, our customer support team is available seven days a week. They can be reached by email at info@ourfamilywizard.com or by phone at toll-free (866) 755-9991.
This system was ordered by the magistrate presiding over our custody case for my ex-wife and I to use, and neither the magistrate or guardian ad litem appointed to the case utilized it. I had records of cell phone text messages and emails that served the same purpose of documented dialogue between my ex and I. I won my case and the first thing I did was get rid of this system... a BIG waste of money!
Hello - I hope that you were able to utilize the features of the app that were convenient for your own purposes while you were using the OFW app. OFW creates a secure space for parents to communicate and also maintain secure documentation of files, schedules, and much more.
I am in a child custody battle, due to my ex-wife having turned to prostitution and endangering our children by taking them to her places of prostitution. In Family Court her divorce attorney pushed for Family Wizard to record messages. However, her attorney's real reason was for her to log onto FW pretending to be my ex-wife writing messages baiting me to react, that they would use against me in Family Court. Family Wizard does not verify the identify of whoever logs in and has refused to share log in IP addresses without a Court ordered subpoena! Family Wizard is complicate with this abuse and does not use verification processes such as is used by gmail and other web platforms.
Family Wizard is a con job set up for abuse by dirty trick lawyers. Do not be fooled or forced by Family Court judges into being set up by dirty tricks attorneys.
Hi, Edward - Thanks for your comments. If you have concerns about your co-parent’s activity on OFW, you may want to bring those to the attention of your attorney. OFW does thoroughly document user activity within the app, and we have an official policy on how to obtain certain information about your co-parent’s activity. If you’d like to learn more about this policy or have any technical questions, our support team is available seven days a week by email at info@ourfamilywizard.com or by phone at (866) 755-9991. Support hours are as follows: Mon - Thurs: 7:00 AM - 10:00 PM CST, Fri: 7:00 AM - 7:00 PM CST, Sat - Sun: 10:00 AM - 6:00 PM CST.
The smarmy, dissembling customer service representatives responding to the criticisms on this website (and failing to handle the complaints of this company's customers) should be embarrassed and seek out worthwhile employment.
From stealing my money and applying it to some stranger's account then claiming to be unable to find the transaction, to canceling my paid-up account (on which I made a SECOND payment to stay current), to the obviously false marketing-department fantasies they parade on manipulable review sites, to their extortionate business model, this is nothing but a bunch of crooks feeding off struggling and broken families. No one working for this company has the capacity to feel appropriate shame or moral opprobrium, or they wouldn't be working there.
The idea behind this website is idiotic on its face. It saves your e-mails for you. You know what else saves your e-mails for you? YOUR E-MAIL SERVICE. All of the site's other features are of course also garbage in comparison to freely available versions.
If you and your ex can cooperate, just do so. If you can't, and you think an app will help, you're the crazy one.
Our Family Wizard created more problems between us as parents. Is it really designed to assist with co-parenting? At $100 a year, it's money not well spent. It's a terrible idea, and it is my belief that OFW is in bed with the family court system.
Hi Johnny - I’m sorry to hear that you found OFW to create problems in your co-parenting. We aim to provide co-parents with the best tools to help manage shared schedules, expenses, and other vital family information in one well-documented, secure space. If you have any questions about how to use different aspects of the app, our support team would be happy to assist. They can walk you through how to use various features in the app to help you get the most out of the toolset. Our representatives are available seven days a week by email at info@ourfamilywizard.com or by phone at toll-free (866) 755-9991.
120$ a year and you can't print from their app. Yiu need to physically fire up the ol' laptop and do it from the desktop version. About 5 years+ behind the present. Time to catch up and get with the now OFW. The said their tech department was working on it
If you're actually a good parent who pays their support and keeps the parenting times but you're ex is a narcissist who still thinks she's married to you... then you'll love this app. This app gives them the feeling like they can still contact you daily all day!
Hi, Tim - Thanks for your comment. OFW provides a way for your co-parenting communication to remain separate from other forms of communication you use every day, like texting or email. Keeping your co-parenting communication organized and secured within its own unique space allows you to decide when you wish to address these communications. Notifications on OFW are available but are entirely optional to use, and you can customize how and when you receive them. They can be sent to you right as new entries are created for you to view, or you can choose to receive a “Daily Digest” alert that will compile a list of all of the new activity for you to view on OFW from that day into a single notification. This provides another way for you to decide when you address the communications you’re receiving on OFW. If you have any technical questions or would like a walkthrough of any particular feature on OFW, please reach out to our customer support team. Representatives are available seven days a week by email at info@ourfamilywizard.com or by phone at (866) 755-9991. Support hours are as follows: Mon - Thurs: 7:00 AM - 10:00 PM CST, Fri: 7:00 AM - 7:00 PM CST, Sat - Sun: 10:00 AM - 6:00 PM CST.
Constant glitching, freezing and error messages, very slow. Even though my iPhone is new and everything else works great on it except of OFW (oh, friggin worst).
The tech support on this site is a joke. They will not assist you, they will however make you feel like you are the problem.
I've had to use this program for a few years. Something happened on their end and my bank account was labeled as "inactive". My account has not changed. However they insist that my bank account is closed. They refuse to even try to set it up again, and they refuse to refund my money. But they do insist that it's my fault.
Please use a different option than Our Family Wizard. This is a horrible experience.
Overview
OurFamilyWizard has a rating of 1.5 stars from 102 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OurFamilyWizard most frequently mention customer service, court order and high conflict. OurFamilyWizard ranks 24th among Divorce sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello - Thanks for your review. Compared to free services, OFW offers a variety of features that can help you keep your communication organized and well-documented all in one app. Tools within these features are built to encourage clear information exchanges, maintaining requests and other entries down to just the facts. Secure messaging is available, but many information exchanges are facilitated by other features in the Calendar, Information Bank, and Expense Log. Histories of all entries you add to OFW are maintained and able to be reported on. This can be helpful if you need to demonstrate the status of any requests you’ve sent or other activity on OFW. You can also invite any legal or mental health professionals you work with to oversee your communication. We are continually considering new ways to improve our technology, and we’d appreciate hearing your feedback on how you think we can make the app work better for you. If you have any comments, please share them with us at info@ourfamilywizard.com or call us at (866) 755-9991. Our customer support team is available seven days a week to offer assistance and receive your feedback.