OZSALE

Answer: Hi Clare, thank you for messaging us and I am sorry to hear the issue. Could you please elaborate more on the fault for us to investigate this issue for you.

Answer: Hi Robyn, thank you for your message. Could you please let us know the email address used during purchase for us to check further for you. Hope to hear from you soon.

Answer: Thank you for your message Anne. Could you please let me know the order number and I will check further for you. Hope to hear from you soon.

Answer: Hi Janine, thank you for your message and I am sorry that you are not able to track the order. Please let us know the order number and I will check further on the tracking number for you. Hope to hear from you soon.

Answer: Hi George, thank you for your message. I am sorry for the delay in the order. I have checked through and could see that the order is currently being packed and will be shipped soon. You will be notified via email as soon as the item has been shipped.

Answer: Hello Alfred, Thank you for your question. I apologise for the delayed reply. I have tried checking in our payment gateway and was not able to locate them. Can you please advise your invoice number or your paypal email address so that we can check on this for you? I look forward to hearing from you.

Answer: Hi Brenda, thank you for your message. Usually, if there is no one home and the residence is considered safe, the courier partners will leave the parcel in the premises. But if the premises if not safe, the parcel will be redirected to the nearest post office. Could you please let me know the order number and I will check further on the order status for you.

Answer: Hi Ming, thank you for your message. Please be informed that a refund would take approximately 5 to 7 business days to be credited into the original payment method. Your refund will be credited into your account anytime within 5 business days. Have a good day!

Answer: Hi Janice, thank you for your message. Could you please provide me with the return number and I will check further for you. Hope to hear from you soon.

Answer: Thank you for your question Jerilee. I am sorry about the reviews. But not to worry, we work hard to get the orders to our customers on time but at rare occasions delays do occur. However, you can check with us on your order status from time to time.