Pallet Forks

Mower broke 2nd use, less than 2 hours mowing short grass. Filed warranty claim on internet, only way to contact them. Told me to take it and get repair estimate. Did that, not worth fixing. Sent photos and video as requested. 10 weeks into this, have not had response from company in 3 weeks. Since mower is unusable and not repairable, I requested refund. No response since that request. Mower was purchased in December, broke on second use in May, company claims 1 year warranty. They only accept calls to place orders. All other business is email and any correspondence with them takes 5-10 days for them to answer. Last correspondence from them was automated, said they were having high volume of warranty request. That was 3 weeks ago.

I purchased a toothbar from this company. It was a 100 lb piece of equipment for tractor. It had manufacturer defects with a bends due to poor welding. Also, half of the hardware to install the item was missing. They said to take it to a Metal Fabricator and get a quote on what it would take to correct the defects. When I gave them the quote, they only offered to pay 20% of the price to correct. After lugging this thing around for a month getting them quotes, the best I could get out of them was a refund if I repackaged then took it to a Fed Ex shipper. Do not order from this company!