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    PandaHall

PandaHall

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Overview

PandaHall has a rating of 3.6 stars from 333 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PandaHall most frequently mention customer service, good quality, and great prices. PandaHall ranks 2nd among Beads sites.

  • Service
    113
  • Value
    112
  • Shipping
    112
  • Returns
    65
  • Quality
    108

This company does not typically respond to reviews

Positive reviews (last 12 months): 75%
Positive
3
Neutral
0
Negative
1
View ratings trends
115
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Reviews (333)

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customer service (87) panda hall (30)
Thumbnail of user walidsalameh77777
Florida
1 review
0 helpful votes
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August 28th, 2024

The worst site ever to buy from I had big issue to track my order and when it's arrived Nothing is matched from color and the amount of the product I'm advising you stay a way from them and save your money and headache.

Date of experience: August 28, 2024

Thumbnail of user kayl361
GB
1 review
0 helpful votes
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February 1st, 2024

I've used this company for a few years now. I like that they have a local website too but I often order direct from China. Fast shipping. Supplies have always been great value. I've ordered many times over the years and customer services have always swiftly dealt with enquiries. Never taking more then a few days to reply. I always get what I order and if it's out of stock I either get refunded or can choose another product. I don't have anything bad to say about panda hall.

Tip for consumers:
You can use UK stock panda hall website if you are in the UK for super fast delivery although they don't stock everything the main site does but still super handy for beads and supplies.

Products used:
Beads, wire, findings, sun catchers, gemstones, silicon moulds, bookmarks

Service
Value
Shipping
Quality

Date of experience: January 31, 2024

Thumbnail of user betsyr156
Michigan
1 review
0 helpful votes
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January 28th, 2024

I have ordered from Panda Hall on numerous occasions and their products have always been of good quality. I've never had a single problem with any of the items I've ordered. Shipping takes about 7-10 days to the USA. They are well worth the wait.

Products used:
Beads and bead caps for rosary making.

Service
Value
Shipping
Quality

Date of experience: January 26, 2024

Thumbnail of user brettf172
New Zealand
2 reviews
0 helpful votes
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October 25th, 2022

I Am from new zealand and bought dozens of products and i have probably only looked at 10% of what they offer! Just a massive array o crafts and just about anything. I keep going back and telling myself i dont need that but would love it. Got to slown or run out of money. Always friendly and easy to trade with. What ever you are looking for in crafts hobbies etc just login to Panda Hall. Cheers Brett

Tip for consumers:
Go to the on sale iems to have a look, as well just peruse at your leisure. You might find something you have never seen before and take up a new Hobbie!

Products used:
wax making seals and wax products for sealing letters

Service
Value
Shipping
Quality

Date of experience: October 24, 2022

Thumbnail of user stephderwood
New York
1 review
0 helpful votes
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May 2nd, 2024

I placed my first order and was amazed at the pricing, even with overseas shipping. When the products arrived I was even more amazed at the quality and the packaging! Great care was taken to make sure my products arrived safely

Date of experience: May 2, 2024

Thumbnail of user mariae1440
Germany
1 review
0 helpful votes
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November 18th, 2023

I bought few things from Pandahall and I have nothing to complain. They were exactly like in the picture, some even better. The delivery was in time. The package was well packed, nothing damaged. Great prices, I think Pandahall has the cheapest prices compared with other shops, but the delivery it's a bit pricy. I even got e very nice free gift I was at the beginning skeptical about ordering, but I'm glad I did it. They are trustworthy and you will get your order

Products used:
All of them, bracelets stander, pendants, resin molds, beads

Service
Value
Shipping
Quality

Date of experience: November 17, 2023

Thumbnail of user joanner515
Ireland
1 review
2 helpful votes
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October 9th, 2023
Verified purchase

I like to buy my gemstone beads from Pandahall. They are honest about which stones are natural, dyed or heat treated. This is very important to me. They are also very clear about the metal content of their chains and findings. Customer service is very responsive and helpful

Products used:
Beads
Jewelry findings

Service
Value
Shipping
Quality

Date of experience: October 7, 2023

Thumbnail of user satisfiedc1363
Oregon
1 review
0 helpful votes
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November 18th, 2023

This is my favorite site on the internet. Their selection is so vast and interesting from all aroiund the world. If I have a question about my order customer service responds promptly and in a friendly way. I can highly recommend this site for anyone desiring beautiful items presented in a fun way whether already made or used for your own projects.

Service
Value
Shipping
Returns
Quality

Date of experience: November 16, 2023

Thumbnail of user gulnaraa2
Kazakhstan
1 review
0 helpful votes
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December 8th, 2022

Only in this store I found the material I needed. Collected and shipped quickly. I had questions, the consultants always answered quickly and informatively. Everything that I bought is of excellent quality, the prices are the most pleasant and affordable. The type of delivery was the most budgetary, the parcel to Kazakhstan took a long time (more than 50 days), but everything came in excellent condition. Thank you for the wide range, promotions and fast professional service!Good luck!

Date of experience: December 7, 2022

Thumbnail of user clines6
France
1 review
1 helpful vote
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May 30th, 2023

I must find 50 words to say I'm a PandaHall really happy consumer. Everything was perfect for each order: the large choice for each kind of products on the site, the large choice for transport and shipping delays, the choice for payment methods (my favorite is PayPal).
The good information at the good time before the order confirmation is perfect too: I can easily compare my basket with or without some products. I just uncheck some of them on the list to have the total price, with shipping coast (automatically calculated). The unchecked products can be rechecked as you want.
The received package is always perfect.
The consumer service is really good.
Products quality is always a good surprise.
Five stars for everything.

Tip for consumers:
Read my review.

Products used:
Everything I've bought on Pandahall site is usefull.

Service
Value
Shipping
Returns
Quality

Date of experience: May 30, 2023

Thumbnail of user karind28
Australia
2 reviews
3 helpful votes
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May 9th, 2020

I have dealt with Pandahall for several years now and I am based in Australia. Even through all this world turmoil they have sourced my items and delivered fast all the way to me in Melbourne Australia. Any questions I ask are always promptly answered by the lovely Penny. It is far cheaper for me to purchas ein bulk than bother with mixed sellers on other websites. I get exactly what I'm looking for.
Thank you guys, keep up the great work.

Date of experience: May 9, 2020

Thumbnail of user flavias3
Canada
1 review
0 helpful votes
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December 22nd, 2019

Pandahall has been my main beading supply online store since 2014. I have filled over 96 orders with them. Within these orders, there was only one time a very light order that has gotten misplaced and Pandahall made the full replacement and resent the order. Overall, the customer service is very prompt, they are working even weekends to return you a reply and are very helpful. They are processing the orders very fast, if you choose items that can be processed in 3 days and they have them already in stock. I am very happy about this online store and I will continue to use it. Below there is a picture with 2 necklaces made by me out of Shell and Freshwater pearls components purchased from Pandahall.

Date of experience: December 20, 2019

Thumbnail of user sarajanel
Australia
1 review
0 helpful votes
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June 16th, 2020

I love Pandahall! Cheapest prices on quality items, shipping is always fast & they are super nice & helpful. Recommend to anyone looking for a new bulk supplier or anyone that wants to buy craft supplies at great prices. They cover everything you can think of!

Date of experience: June 16, 2020

Thumbnail of user brettf199
Sweden
1 review
0 helpful votes
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July 11th, 2022

In 2 months i have put over 30 orders, most a considerable buy up! Keep finding things really interesting. Great service and keeping me well informed. The shipping is a breeze to follow, Kind and hassle free trades. Would recommend to all! Many Thanks! The site is easy to navigate.

Tip for consumers:
Just follow the sites section, type in what you want, Shipping is great you can choose how quick you want it and also tells you how much you can spend with the amount left. so says you have 189gms left before more shipping increases

Products used:
Hi have a lot of hobbies, so bought wax sealing craft items, Jewellery. All Sorts. There is a massive selection to choose from. Highly addictive!

Service
Value
Shipping
Returns
Quality

Date of experience: July 11, 2022

Thumbnail of user colettes52
Australia
1 review
0 helpful votes
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April 1st, 2021

Pandahall is a great site for quality jewellery findings. I am in Australia and have used this company for over four years. They have good communication and the products are as described or better! Colette

Tip for consumers:
The more you purchase the better the price :)

Products used:
I buy beads and jewellery components. Also gift bags and display products

Service
Value
Shipping
Quality

Date of experience: March 31, 2021

Thumbnail of user sarag492
Italy
1 review
1 helpful vote
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January 11th, 2022
Verified purchase

A platform with a huge amount and variety of creative materials. You can find everything, in various options of shapes, sizes, colors. The staff is very kind, they answer questions quickly, the products are beautiful and of quality. International shipping, well packed package.
Highly recommended!

Tip for consumers:
I recommend you immerse yourself in the beautiful world of Pandahall

Products used:
Creative materials

Service
Value
Shipping
Quality

Date of experience: January 10, 2022

Thumbnail of user praias
Poland
1 review
0 helpful votes
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March 9th, 2022

We have only positive experience with Pandahall. Quality of their products is always the best. They have very fast delivery to Europe, sometimes we are surprised when we receive our order after 5 days or even less. Pandahall has a nice and helpful customer service, they reply to every message. We highly recommend shopping on their website.

Tip for consumers:
There is a very large selection of products, just search for it :)

Products used:
European porcelain beads and gemstones.

Service
Value
Shipping
Returns
Quality

Date of experience: March 9, 2022

Thumbnail of user joannek108
GB
1 review
0 helpful votes
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January 5th, 2020

PandaHall are a fabulous company to do business with.
I have bought my jewellery supplies from PandaHall for quite a few years now and they never fail to please me. The products are just as described on their website, good quality and really good value. I buy all my jewellery supplies from them as I full trust their business ethics.
If I ever have a question about a product before ordering they get back to me straight away, customer service is excellent, A1!
The orders arrive in the expected time scale and the packaging is really good, plenty of protective bubble wrap. I have never received a package damaged in transit, which is amazing considering they come half way round the world!
The website is easy to navigate and you have continuous access to your account, orders and frequent order updates.
I highly recommend PandaHall and I am sure you will enjoy your products as much as I do.

Date of experience: January 3, 2020

Thumbnail of user lorim21
Washington
1 review
12 helpful votes
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August 24th, 2014

I will never order from here again. They misrepresented the ship time, had only half of my $500 order in stock, slipped in a $28 shipping charge, as I didn't meet free shipping because they have no stock. Oh yea, then they blamed me for being impatient and not finding alternative options, which of course there were none! Calling the credit card company to make sure the credit shows immediately.

Date of experience: August 24, 2014

Thumbnail of user josephinel12
Alaska
1 review
10 helpful votes
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July 10th, 2017

One month after placing an order for 2 items' I finally received one and was told the other was out of stock. That's fine except they doubled the item quantity, sent the wrong thing, close but not what I ordered and charged me almost double.
Very disappointed, will not shop with them again.

Date of experience: July 10, 2017

Thumbnail of user jiyam
Pakistan
1 review
3 helpful votes
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June 16th, 2015

What I like a lot about the beads? Prices! The Pandahall is very affordable considering a lot of other web sites. There're a lot of metal findings you can ever want. I do not generally buy the Chinese seed beads, however ones they actually carry here appear to be much better quality than others. Cheapest rate with acceptable quality, in case the shipping time gets shorter then I get really crazy! Thus, I really love the site and will come here again and again

Date of experience: June 16, 2015

Thumbnail of user deea47
Ohio
1 review
10 helpful votes
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April 14th, 2016

I have ordered SEVERAL times from Pandahall and they are always out of stock with at least one item per order. It delays the entire order by at least a week and a half. I always upgrade to she 3 day shipping so it arrived pretty quick after my orders are packed. Several times they send the wrong color beads. Per their instructions, I email pictures of the wrong item that clearly show the mistake, but they insist that because the label is correct the color must be also. They even suggested if I use them with other beads the color wil look differently. Huh? They just refuse to make good on their mistakes. They hide behind the language barrier and the distance and assume the consumer will just give up.

Date of experience: April 14, 2016

Thumbnail of user trishb13
Australia
2 reviews
3 helpful votes
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March 23rd, 2017

We received some ribbon which was supposed to be lime green, label said bud green so after a lot if going and frying they offered to replace it for nothing. Told them we were on a deadline but it has taken them 9 days to tell me they do not have the replacements. Have asked for my money back.

Date of experience: March 23, 2017

Thumbnail of user teyad
Canada
2 reviews
1 helpful vote
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September 10th, 2020

I'm a jewellery designer and have been sourcing my beads and associated items from pandahall for 3 yrs and am very happy to keep giving them my business. I totally recommend them as a wholesale supplier.

Service
Value
Shipping
Returns
Quality

Date of experience: September 10, 2020

Thumbnail of user kerris7
Maryland
11 reviews
95 helpful votes
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August 26th, 2017

So I already have places that I purchase from, but I'm looking for a good, cheap, Jewelry making supplies vendor and after cruising the internet I stumbled on PandaHall - I'm finding the prices amazeballs! I decided to come here before I went through any exhausting and pain staking time to figure out exactly what I want and quantities. (I'm not a rookie shopper! Lol) Now I'm curious - the 4 and 5 star ratings make this company seem fabulous! While the other reviews make me want to run away like it's on fire. So which is it? I'm wondering if these glorious reviews are real. I doubt that the horrible reviews are fake, because when you've been ripped off - the kind thing to do is to warn others. I think I'll stay away for now, unless someone can drastically change my mind. Cheers to this website! It has saved me from making big mistakes on several occasions.

Date of experience: August 26, 2017

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From the business

Big saving on 200,000+ quality loose beads wholesale. Buy cheap jewelry findings, beading supplies for jewelry making in various shapes, colors and mediums, as well as jewelry-making accessories, jewelry tools on Pnadahall.com.

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Zoe Z.
Typically does not respond to reviews

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