PandaHall has a rating of 3.6 stars from 333 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PandaHall most frequently mention customer service, good quality, and great prices. PandaHall ranks 2nd among Beads sites.
This company does not typically respond to reviews
I've always been happy with the fantastic quality of their gemstones. Shipping is always super fast even during a pandemic which helps keeping my business moving. The only downside is keeping my orders to what I need and not ordering every gemstone available that catches my eye
Date of experience: December 3, 2020
My daughter loves loom bands. Good thing I stumbled on Pandahall and checked on the kinds of looms they have. My daughter loved them especially the fluorescent designs. We did not look for other suppliers. We ordered our supplies from Pandahall. Now, we are distributing and selling loom bands to her school Indeed, Pandahall.com has been a gateway for this hobby turned business.
Date of experience: February 4, 2015
I have been a customer of PandaHall for many years. All of the products I have ordered from them have been very high quality, my customers all say that the chains I use in my designs are excellent. Customer service is always great and any issues are dealt with quickly and efficiently. Orders are shipped very quickly and don't take too long to reach me in the UK. An excellent company who I will continue to use.
Products used:
Chains, Hoop Earrings, Jump Rings, Clasps, Organza bags
Date of experience: March 16, 2021
Recently, I was looking for some plastic and pearl beads from some craft projects for my kids. This was my first time on Pandahall. They have huge selections of beads, jewelry supplies and other finished items such as bracelets, necklaces, earrings... And I really liked it, their customer service really do a good job! I would highly recommend the site.
Date of experience: March 12, 2015
I love this place. Their website is very descriptive and all of the products have always been exactly as ordered. The prices are amazing. Shipping adds a bit to the price (they are in China, after all) but I've still never found better prices anywhere else. Again, because they are in China, it takes a few weeks to finally get your shipment but they are very transparent about packing and shipping times on the front end. Overall, all of my experiences with PandaHall have been amazing. AND they just opened a US warehouse! They don't have quite the stock as the Chinese warehouse but for basics, this will definitely be my new go-to.
Date of experience: April 29, 2017
I have bought thousands of metal alligator clips from Pandahall. Out of 2000 per box about 50 of them are damaged. If you contact Pandahall and show them pictures of the damage they WILL refund your money for the damaged items.
I generally find Pandahall a great company with a really good customer service,
I have bought other things besides the alligator clips and have always been happy with my purchases.
Date of experience: April 21, 2019
I have been buying from PandaHall since February 2019 and so far I have ordered over £700 value of products. My experience has been very positive. They have a wide range of products and shipping options to choose from. Orders are usually dispatched within 3 days and I usually receive the items in 10-12 days (this depends on which shipping method you choose). This is much faster than other Chinese selling platforms that I have tried. The overall quality of services has been consistent and reliable, so highly recommended.
Date of experience: July 1, 2020
I am so impressed with the huge selection at Panda Hall. Great prices, especially the sales! And always ahead of the trends. Customer Service is also very good. And even with the Pandemic the last order I placed was Dec 22 and I received it in 5 days! My US suppliers aren't that fast! I recommend Panda Hall... just looking thru the website always gives me new ideas too!
Products used:
I have used hundreds!
Date of experience: January 10, 2022
I have made two separate orders from PandaHall and each time I received quality products in great condition. My orders had multiple pieces of the same product and each was well made with minimal and acceptable defects; which incidentally made my finished product uniquely beautiful. When ordering multiples from other business, I have experienced many broken or inferior products and had to accept the loss. My PandaHall products arrived sooner than expected with the box and each package carefully wrapped to protect my goods. I will definitely order again as I am a very satisfied customer! Additionally... they have some great stuff at great prices!
Products used:
I purchase several wood pieces and precious stones for earrings.
Date of experience: May 7, 2020
I have a small company in Canada, thank pandahall for offering me nice and affordable beading accessories, sometimes there is color difference from batch to batch, understand it is very hard to control, but still hope their factories can control it more strictly in the future. The shipping cost is a little expensive; if they have a shop in Canada will be perfect, I will place a new order soon, hope the products are as beautiful as last time.
Date of experience: July 22, 2013
I have been buying beads and pendants from PandaHall for my craft business since 2019. So far I am very satisfied with their service and products. I have tried other online platforms such as Wish and DHgate, but none of them comes even close to PandaHall. I am particularly impressed by how fast they deliver my orders. In several cases, I received my order only 7 days after I placed my order online and I live in the UK. Truely amazing!
Date of experience: October 17, 2020
I've been shopping on Pandahall for about six years now. No wholesalers can beat their prices. The quality of the products always astound me. Their selection is constantly growing, and the shipping times can't be beat.
Tip for consumers:
Best prices you'll find.....I've searched everywhere
Products used:
All of them, I buy and resell
Date of experience: February 20, 2021
I have ordered from Panda Hall several times on my own and with a coworker on her account. I am making key fob chains with charms for a Carnival throw. All of the products ordered have met or exceeded my expectations and the prices are great! Customer service has also done a great job with quick response to my request to change the shipping address after I clicked on the wrong address! And my shipment arrived very quickly and correct! Will definitely order from them again!
Date of experience: November 24, 2020
I am in jewelry designing business for long now, but I have to admit that the variety of beads that Pandahall showed me is amazing. I did not even know that there are so many different types of beads available. Pandahall also showed me a great price for these beads. I ordered a bunch of clay beads too, I never used these before. The delivery was quick and the help here kept in touch via Email all the time. You satisfied my needs, so I will recommend your store Pandahall to everyone.
Date of experience: September 7, 2015
I stumbled across PandaHall last month, and i have made 3 orders already!
The products are great, and the prices are perfect!
I am always looking forwards to ordering my next batch, and there are always things in my basket!
The customer service from Suzie is prompt and very helpful
I have not had any issues with this company and I can recommend them highly.
Delivery times are quick considering coming from china.
Date of experience: August 7, 2020
I enjoy my purchases from Pandahall, years now, as they combine quality and service in very good prices. In case you want to buy a mixed lot, asked them before shipping to send you pictures from the products and in case you arent satisfied from what you saw, they remove it from your order, they refund your cash in your account and it is up to you if you keep it there for future purchases or not. The service center for any question you have responds like the next day, since we have some hours time difference and there are always polite and happy to help. I like working with them. I highly recommend Pandahall for from my experience and product quality. Make sure you will check them every month for their great sales.
Date of experience: November 29, 2019
I am a small business owner in Arizona. I reluctantly ordered small quantities to see the quality and delivery time of the items I ordered. About 68 different products. I ordered on a Saturday and I received from CHINA to ARIZONA within 5 days! I was pleasantly surprised and so pleased with this company! I am getting ready to place a second order because they are very quick and the items I ordered were just what I expected. Wonderful communication as well and their website is so customer friendly. Very happy customer!
Date of experience: August 28, 2020
We are always happy with our orders. My main business is a Reiki and Tarot practice so jewellery making is something we do on a bespoke/custom basis. Even though we don't order with high regularity, we experience excellent customer service, no issues with minimum purchasing, and high quality pieces, every time.
There was an error written in a description of a piece I ordered, and their customer service contacted me to inform me and offered solutions.
The photo is of a bracelet I made with the pieces I purchased from Pandahall
Excellent value, exxellent customer service, excellent quality. 5 Stars for sure.
Date of experience: March 3, 2021
I have been ordering from PandaHall for years. I have found they always have excellent customer service and good prices. I also like that you can calculate the shipping cost at the checkout as I find it very tedious dealing with suppliers on AliBaba when you have to keep sending messages to get shipping quotes.
Highly recommend PandaHall!
Date of experience: November 15, 2020
As a new customer to Pandahall, my pilot order was aimed at exploring and assessing. And I must say that my experience was wholly gratifying. The items I ordered were exactly as described, everything was exceptionally well packed and clearly marked, the preparation and delivery time was even shorter than expected. I am afraid that shopping at PansdaHall will prove addictive for me.
Tip for consumers:
My tip is to read carefully all the descriptions – then there will be no surprises. The photos also tend to be accurate.
Products used:
I will be using almost all the products.
Date of experience: July 7, 2022
I could spend literally week looking at all the products on this site. I make jewellery and there is nothing else like it. Great service, great products just wish they were in the UK so I could get the stuff quicker.
Date of experience: November 18, 2020
I honestly love pandahall. They have a wide range of items and deliver quickly. They also always some sort of sale or discount going on. I regularly buy from them for my jewellery business and I have no complaints from customers.
Products used:
I used all of the products I buy.
Date of experience: August 4, 2020
Waiting 25 days for my order. Wrote several e mails to them and they do not answer my e mails. They say they never got any e mails from me. Tired of spending time with a company that takes your money and is so dishonest. Order from America... at least they have a real e mail and will answer you.
Products used:
Nothing
Date of experience: October 24, 2021
I ordered satin ribbon and some magnetic clasps. Was uncertain what the quality would be for the price, but was very pleasantly surprised! The ribbon is excellent quality in a size not available other places. The magnetic clasps are so strong it is hard to get them apart without looping string through the holes. I did not need customer service but received it anyway! The shipment took about two days longer than was stated, through no fault of PandaHall (the delay was in the States); and I received emails letting me know what was going on. For the people who received their items and are complaining about the time - it is coming from China! What sense does it make to fault them for the shipping time? I will be ordering again and again.
Date of experience: December 12, 2017
They have excellent prices, quality items, great shipping discounts if you order in bulk. They are my top supplier for my lil handmade business. I've worked with them for over 2 years and any time I've reached out to them they have been really great about responding efficiently:)
Richelle
Date of experience: May 19, 2020
Big saving on 200,000+ quality loose beads wholesale. Buy cheap jewelry findings, beading supplies for jewelry making in various shapes, colors and mediums, as well as jewelry-making accessories, jewelry tools on Pnadahall.com.