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PandaHall has a rating of 3.6 stars from 333 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PandaHall most frequently mention customer service, good quality, and great prices. PandaHall ranks 2nd among Beads sites.
This company does not typically respond to reviews
I have been buying buttons from this company for several years now. The selection & prices are great & they often have specials. I have had excellent service when I have needed to replace items. Always helpful. Will continue to buy from them in the future
Date of experience: October 14, 2020
I bought from Pandahall again this month and selected a 3-4 working days shipping option. My items came in one working day (Pandahall shipped it on Friday and I got it on Monday)! Super fast and prompt shipping! Also, my items were in perfect condition, easily having the quality of things that certain US sites provide, but for something like 25% of the price! (I got clip on components for earrings).
Date of experience: August 23, 2017
It's not as bad as I though it would be (after seeing all those negative reviews online).
The first time I ordered from them (around Christmas), my order was delayed. The customer service officer contacted me to check if I had received my order and updated me on the possibilities for a delay. The second time, my order arrived promptly.
The product specifications are not very clear and I wasn't entirely satisfied with what I had received. For example, I ordered some cord labelled as "cowhide leather cord", only to receive a roll of plastic-looking cord known as faux leather (which was never mentioned on the site). However, I cannot complain for the price that I've paid. The goods are of reasonable quality (no defects to date).
Pandahall goods are also of the same quality as products on some American beading sites, but for less than half the price. Sure, it may be disorganised and all, but they do offer nickel/lead/cadmium free products, which cannot be said for certain American beading websites.
I will not hesitate to order from them again if I need something from pandahall.
Date of experience: February 7, 2017
The best value for money, courtesy and punctual and precise customer care. I have been a customer for three years and, even if I happen to have a problem, it is promptly resolved. Unfortunately they are penalized with shipments, but it does not depend on them but on the carriers and customs duties
Products used:
Jewels
Date of experience: May 19, 2021
We have ordered several times from this company. On the third order we noticed they had the wrong shipping address. After exchanging several emails the address was never changed. After that point, they simply quit responding and did not ship the package at all. We have been forced to file complaints with the credit merchant. Be careful.
Date of experience: March 13, 2016
I have had an account with Pandahall for a couple of years now and very happy with the product and service. The few problems that have come up, which is going to happen when you order a lot, have been handled immediately.
Date of experience: September 5, 2020
This company goes above and beyond with their customer service. Whenever I need a specific type of jewelry bead they help me choose the correct one. I have been ordering from Pandahall for years now and have never experienced an issue. Shipping has always been amazingly quick and packaged properly. Pandahall is my one and only wholesaler, they have everything I need for my jewelry business.
Tip for consumers:
Huge variety of items everything jewelry
Products used:
Jewelry beads
Date of experience: April 20, 2021
I love purchasing supplies from Pandahall, they almost always have what I need, sometimes they direct to me to the UK site for quicker postage. The shop functions online work seamlessly, the amount of shipping options is very helpful. Love the wish list function and also the function to click an item from my last order and reorder easily.
Date of experience: November 11, 2020
I’ve spent so much time online, looking for a reliable store where I can buy quality beads, pearls and that sort of stuff, and I am so happy with the fact I finally found it! I love Pandahall not only because of the quality products, which are by the way inexpensive, I love it because the customer service is incredible. In case you need anything, they’ll help you in seconds. My order was delivered to me on time, and when I opened it, I knew I will order again and again. Products are great!
Date of experience: July 21, 2015
Pandahall has over the years provided me with fast service to Australia, and is compliant with current import tariff which means no customs holdups. Service is much appreciated as it their wide ranging catalogue of jewellery components.
Tip for consumers:
Using the search / filter engine available on Pandahall helps you find exactly what you are looking for quickly.
Products used:
Jewellery components
Date of experience: January 9, 2020
At one time the company seemed to be okay in regards to shipping but recently, with my last orders. They have taken 2 weeks or more on items that were supposed to be ready and shipped within 3 days. The csrs continue to lie about why packages and shipments are delays ie it's on it's way but the information clearly shows that only the label has been printed. On top of it, they've raised their prices and their shipping is about 20% more than other supplier. At one time they were cheaper but you can find the same deals at aliexpress with free shipping.
I was trying to be a loyal customer but reading some of the other negative reviews below mixed with the obvious fake ones most likely from the company employees, I think I'm finally going to have to move on. I need a reliable honest supplier.
Date of experience: September 30, 2014
This site sells products for making jewelry. One note is that they say they will not give you your money back if the product is not defective, but you don't like it. You have 7 days then to exchange it. This site does not allow you to pay directly with a reputable credit card. You must use another service like paypal. These companies do not promise your money back. I would not trust this site.
Date of experience: May 3, 2013
Pandahall has a lot of pieces that I cannot get anywhere else and their prices are very good. It does take some time to receive the items to the U.S., so just make sure when you order that you aren't in a big hurry for them. The quality is always good and I've been happy with my purchases.
Date of experience: December 20, 2019
I absolutely love PandaHall.com the shipping is fast to the UK the beads and all your crafting needs are of excellent quality. I always receive very quick reply's to emails. I honestly cannot recommend PandaHall.com enough.
Tip for consumers:
It is so simple to use
Products used:
Beads
Date of experience: March 22, 2021
Pandahall just has more to see and choose from than any other site. 40+ yrs as an artist i've done my share of bead shopping worldwide, pandahall is one of the best. One needs to take some time to go through everything but i've always managed to find what i'm looking for and then some. Their policies for completeing orders are great, giving you time to find substitute or go for a credit which they kindly keep track of.
Customer service with rainy is just the best. She always manages to get whatever sorted out and she is prompt and friendly.
Date of experience: January 2, 2020
Okay so it's taboo for me to even order from this website because I work at a bead store! I'm a total addict! So I was worried about ordering from China because every thing I make and sell is Stirling silver and semi precious gem stones but after my first few orders I must say these prices are unbalivable and better than the wholesale the store I work for pays! The stones have always been stunning as well they are amazing!
Date of experience: April 22, 2016
I have been buying jewelry findings on Pandahall.com for over 3 years. I am very satisfied with the quality of service, orders are processed and dispatched on time, support responds quickly. The quality of the goods is good for making jewelry.
Tip for consumers:
There are often good promotions and discounts.
Products used:
Jewelry findings
Date of experience: May 7, 2021
I have been buying jewellery making supplies, gemstone beads, glass beads, pearls, findings and everything required to make all types of jewellery for about 6yrs now and in all that time I have always received good quality items at very competitive prices. Their customer service is excellent, easy to contact, helpful and easy to communicate with. Also, there is a Pandahall in the UK, should you need to return anything. Go on give them a try for all your jewellery making requirements.
Tip for consumers:
Be mindful that 20% VAT will be added to the list price of all items and that shipping charges will apply. Also check the value of goods you can bring into the UK.
Products used:
Gemstone, glass, metal, silver, wood, crystal and pearl beads and all kinds of jewellery making findings.
Date of experience: December 29, 2021
Their user friendly online market website is very inviting. They feature a variety of beads and findings such as jade, silver, pearl, gemstone, lampwork glass and crystal items and more which I really need for my small jewelry business. I never had a hard time learning how to do shopping with their website because they provided a user guide for newly visitors. They also accept payment in cash, credit, coupons and support discounts on their items which is also their another edge.
Date of experience: August 10, 2015
These buttons were just too cute to pass upon them! Im currently working on a little fruit-themed jacket for my granddaughter (turning 3 in a month!) and I know shell absolutely love them! Delivery was fast and the buttons look as cute in real-life as in the websites pictures! I picked the mixed colour ones. I didnt use all of them (only needed them for one little childs jacket) but Im sure Ill have plenty of opportunities to use them in future craft projects. However, they are just a tiny bit smaller than I had expected and I would have appreciated two holes to sew them on instead of one.
Date of experience: March 7, 2018
PandaHall is great! I get all my jewerly making supplies from pandahall. They always have the latest and newest styles everyone wants and really great prices. Only thing I will say is be careful how much you order because shipping goes by the weight of the products and that can add up real quick.
Date of experience: June 8, 2022
Huge selection of gemstones and other beautiful materials to create lovely and individual jewelry; attractive offer prices; very fast and solution-oriented customer service. Unfortunately, long delivery times due to CoVid19 - but great anticipation!
Date of experience: July 20, 2020
For this to come from china to the us it only took 10 days! Everything came as i expected and i can't wait to order again. I misjudged a great of the items sizes and it would be helpful on the website with a coin comparison for size. Just check sized before you buy. All the items look great
Tip for consumers:
check sizes of item before ordering
Products used:
jewelry making items
Date of experience: January 11, 2021
I am so impressed with the efficiency from PandaHall! I love the product and Amanda always keeps me updated on the progress of my orders! I have been very fortunate to receive my orders in record time! Well done Panda-Team!
Date of experience: May 26, 2022
"Great selection and affordable prices"
For about five years now, I have been buying a number of items from pandahall.com for my business and so far, the site has convinced me beyond reasonable doubt why it is the best on the web.
Since I am in the business of making jewelry pieces for sale, there is no doubt that the price of supplies I need to make the jewelry is always a matter of great concern for me. This is because high prices mean reduced margins and this is the last thing I would ever want.
Fortunately, all the items at the site are affordably and excellently priced and this has always meant big savings for me.
Pandahall.com also holds a large selection of items and they have all the products I need in stock every time I am placing an order. Their shipping is not just fast but it also awesomely cheap!
Date of experience: October 7, 2014
PandaHall is my go to place for everything jewelry related.
Whether I am looking for, beads, storage, findings, tools this is the place for it all.
I have had to ask questions a couple of times & they always answer promptly & courteously.
Payment is super easy & shipping is fast & packaged securely.
Products used:
beads, findings, components, tools
Date of experience: May 12, 2022
Big saving on 200,000+ quality loose beads wholesale. Buy cheap jewelry findings, beading supplies for jewelry making in various shapes, colors and mediums, as well as jewelry-making accessories, jewelry tools on Pnadahall.com.
Thanks for your feedback. But it seems you did not really purchase from Pandahall. I'm afraid what you said is not true. According to our policy, products that are not defective can be returned for replacement or refund, even if just for the product is unsatisfactory for the application, but must apply within 7 days from the arrival date of shipment. And we do accept payment made by credit card directly. You just need to choose the option "Credit/Debit Card" in the payment step. When you have money left with our side, we will firstly put it into your cash account on our site which you can apply for future purchase. If customer like a refund, you just need to send us an email or send us a request from your cash account. We will then issue you the refund quickily. It is easy to handle.