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    PandaHall

PandaHall

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Overview

PandaHall has a rating of 3.6 stars from 333 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PandaHall most frequently mention customer service, good quality, and great prices. PandaHall ranks 2nd among Beads sites.

  • Service
    113
  • Value
    112
  • Shipping
    112
  • Returns
    65
  • Quality
    108

This company does not typically respond to reviews

Positive reviews (last 12 months): 75%
Positive
3
Neutral
0
Negative
1
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Reviews (333)

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customer service (87) panda hall (30)
Thumbnail of user natashag79
GB
1 review
0 helpful votes
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June 30th, 2020

I'm so happy with the site & the team running it... so very helpful. My orders are also on time and arrive as they say they will. I will continue to shop and support my business from the help of this amazing company

Date of experience: June 30, 2020

Thumbnail of user medixa65
Sweden
1 review
0 helpful votes
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September 18th, 2023
Verified purchase

I have shopped from Pandahall for several years and am always very satisfied with my purchases. And they have an excellent customer service that is always very helpful.

Date of experience: September 18, 2023

Thumbnail of user theresah530
Wisconsin
1 review
0 helpful votes
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April 9th, 2020

If you haven't ordered from PandaHall you should! I make jewelry and handbag fobs and this is one of the best suppliers out there! Their customer service is excellent with great communication. I receive notifications on shipping or if and item is out of stock. They give me options to wait for my item or get a refund. Shipping is much faster than I expected. I usually have my items in about 7-10 days once shipped. Tracking numbers are provided so I know where my stuff is! The best thing is the quality of the supplies I order. Their selection is huge so I'm able to get the quality level I want at the best price.

I can always count on PandaHall for my craft supplies. The quality, selection and price is the absolute best!

Tip for consumers:
If you have the option of ordering a higher quality for rhinestone spacers order the triple A quality. It's quality is so much better than single A.

Products used:
I have purchased chains, charms, beads, clasps, rhinestone spacers and other items.

Service
Value
Shipping
Returns
Quality

Date of experience: April 9, 2020

Thumbnail of user amandal136
Australia
1 review
1 helpful vote
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September 14th, 2017

I have a very inquisitive 5-year old who loves bead work. I have been browsing online and I came across Pandahall.com. I am simply amazed by the range of beads and accessories available to complete a project. The best thing is that there is even instructions on how to get the project started step by step. This is helpful for both me and my child. The shipping instructions are very clear and the beads arrived as described in the timeline. I will be purchasing from these guys again, for sure.

Date of experience: September 14, 2017

Thumbnail of user joycem388
Texas
1 review
0 helpful votes
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July 31st, 2020

I have been buying beads with them for more than three years, I buy natural stones and many steel and threads. I love them. They always answer emails on time and answer my questions.
I have never had a problem with them.
I recommend it.

Date of experience: July 30, 2020

Thumbnail of user andreaa69
India
1 review
1 helpful vote
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July 28th, 2017

Never before have I found the process of customizing and ordering jewelry online so easy and fast. There has not been a single bead or jewelry item that I haven' t been able to find on this site, and the process starting from building right till the delivery has been smooth. Considering the convenience I have experienced while using Pandahall, I would definitely recommend it to friends and family so they could avoid hassles and find exactly what they need, just like I did. To top it all off, I was
Granted free shipping along with a 10% discount, and I am literally left with nothing to complain about!

Date of experience: July 28, 2017

Thumbnail of user sarahs2159
GB
2 reviews
0 helpful votes
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December 8th, 2021

I have purchased many items and have been very happy with the products. Always read the descriptions carefully and you will never be disappointed. There are items I cannot get anywhere else, so Pandahall is always my first choice.

Date of experience: December 8, 2021

Thumbnail of user ashleyk18
Virginia
1 review
1 helpful vote
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October 24th, 2014

Cool products. Nice customer service. I did notice that a lot of the reviews are from a few months back. Well a lot has changed and I am definitely glad I gave this beads shop a go. I love crafting like most beaders and making bracelets I just needed to be able to do it on a budget. I get the beads for cheap and make beautiful bracelets and sell them to friends and family. I do wish there was more to choose from though. 4 stars for sure.

Date of experience: October 24, 2014

Thumbnail of user adinaa6
California
1 review
0 helpful votes
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May 27th, 2020

I buy lots of jewelry supply and I can't believe how wide their selection is, the great quality, and the low prices in this website. I love to shop there and they are so helpful and accommodating. Also, shipping is very fast.

Date of experience: May 27, 2020

Thumbnail of user lisas3014
Maryland
1 review
0 helpful votes
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July 14th, 2021

PandaHall is terrific. Their products are high quality and their prices are amazing. I find their shipping to be extremely fast, and their customer service is excellent. I shop through their app most of the time and purchase from them regularly. I love pandahall!

Date of experience: July 14, 2021

Thumbnail of user susanf1951
California
1 review
5 helpful votes
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June 13th, 2022
Verified purchase

I'm pretty sure most of these reviews are fake.
What a nightmare company!
Placed an order and went through hell.
First they sent a tracking number that was fake. For many weeks I used the link to the tracking on a daily basis and it kept telling me that that package was never shipped. Package was to arrive in2 weeks, 6 weeks later still no package and no help from company, just excuses.
Package never arrived although I did get a package full of junk from china. It was not marked with the company name but with an individual's name. My guess is that they filled up an envelope to "prove" they shipped.
Then came weeks of trying to get them to refund. OMG! One excuse after the other. I finally had to seek legal help.
I have unsubscribed dozens of times. I have replied to the constant advertising emails asking to be removed. Still, they keep coming.

Products used:
none

Service
Value
Shipping
Returns

Date of experience: June 13, 2022

Thumbnail of user elainem427
GB
1 review
0 helpful votes
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October 28th, 2020

Have been dealing with Pandahall since 2017. Always get my items very quickly and always well wrapped and of good quality. Emails and queries are answered quickly and courteously. Plenty of sales to pick up a bargain and a large selection of all sorts of crafting items. I am very happy with the service they provide. Thank you Pandahall.

Date of experience: October 27, 2020

Thumbnail of user beatriceb87
Italy
1 review
0 helpful votes
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April 26th, 2021

I found the web site by fortune and now I'm making two orders a week. I really appreciate the Enamel Pendants, there are so many options, they are gorgeous and well made. All the orders are well wrapped and the cost is incredibly cheap, the cheapest I have found for these items.
Can't wait to make a new order.

Products used:
Enamel Pendants

Service
Value
Shipping
Quality

Date of experience: April 26, 2021

Thumbnail of user janets35
India
1 review
3 helpful votes
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April 16th, 2015

I bought some jewelry from pandahall, a pair of earrings from PandaHall, which turned out to be a bit defective. I called customer care, and hats off to their great customer service. They were prompt and got the earrings replaced the very next day. I am fully satisfied with my purchase and looking to shop at PandaHall again and again. Their polite and extremely good customer service encourages customer to purchase on and in from the site building a long term relationship.

Date of experience: April 16, 2015

Thumbnail of user adellev
Australia
1 review
0 helpful votes
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September 2nd, 2022

I stumbled across PandaHall.com by accident, and I'm glad I did! The range is incredible and the more you buy the more economical the shipping is which is fantastic! My orders arrive promptly with Express Shipping. High accuracy with the order and top quality items. Communication is very prompt. I will continue to shop here over and over! I can always rely on them which makes my bead business and jewellery design business grow and grow! Thanks PandaHall :) Tick Tick Tick of approval from me!

Tip for consumers:
Place everything you like (or wish for) in the cart, then go through adding or deleting and watching the shipping price go up or down. Often more items can be added for the same shipping price/weight max.

Products used:
Glass Beads, Stone Beads, Acrylic Beads, Charms and Cabochons

Service
Value
Shipping
Quality

Date of experience: September 1, 2022

Thumbnail of user joannac111
Nevada
1 review
0 helpful votes
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July 9th, 2020

I have used PandaHall for several years and they never disappoint! They have great deals regularly, and shipping is always faster than expected. I'd definitely recommend them for your wholesale needs.

Date of experience: July 8, 2020

Thumbnail of user annettef12
Florida
1 review
3 helpful votes
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September 24th, 2016

I have purchased products from Pandahall for three years and have received all orders accurately and in a timely matter. I have made over 100 jewelry sets to be given to my family and friends. All have held up extremely well. I find the pendants to be absolutely beautiful. The reasonable prices have helped me to continue enjoying a hobby I love

Date of experience: September 24, 2016

Thumbnail of user terrib29
Michigan
3 reviews
7 helpful votes
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December 20th, 2015

I have ordered a few times from Panda Hall, I love everything, even better than expected. Sometimes the freight can be a little pricey, but I take that into consideration with what I am purchasing. Some people have complained that it takes too long, I live in Michigan in the USA, It is coming from China, So you got to allow time, I have been pleased with how quickly I receive my products. If you pay attention to your cart, it says if they can ship right away or how many days. I would not hesitate to order from them.

Date of experience: December 19, 2015

Thumbnail of user robertt2971
Canada
1 review
1 helpful vote
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September 14th, 2022

I was looking at the picture of the item as l ordered it. They are telling me that l ordered something else and are just giving me the run around. There are many reputable companies out there to deal with this is not one of them.

Tip for consumers:
Pick anotherconpany

Products used:
Jewelry wire

Service
Value
Shipping
Returns

Date of experience: September 14, 2022

Thumbnail of user utsavk2
India
2 reviews
2 helpful votes
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December 27th, 2017

Well, my daughter loved the beads that I got from them last week from Pandahall.com. I am not an expert, but I'm sure on this one I did great, because my 14 year old was very happy to see them. She likes this jewellery and I just thought to get her some like as casual Christmas shopping. I hadnt bought anything from them before but my daughter had and so I thought to get her something from there itself. The variety of designs out there was overwhelming and well the truth is I struggled to make a choice. But eventually, Im happy with the purchase and the quick delivery.

Date of experience: December 26, 2017

Thumbnail of user bobm92
Illinois
1 review
15 helpful votes
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October 11th, 2013

They offer items for sale and let you pay for things they don't have to sell. They hold your money for months and then when they refund you, it's to a cash account on their website. You have to jump through lots of hoops to actually get a refund. They tell you they shipped your items when they have not and send fake tracking numbers repeatedly, then blame Fedex, DHL, USPS and UPS for the confusion. They out and out lie about what is going on with orders and when you do get your order, it is often not the item you bought. Then they make you pay to return it which is expensive, so they know you won't. It's a racket that depends on first time buyers, not repeats.

Date of experience: October 11, 2013

Thumbnail of user sandrixs
Spain
1 review
0 helpful votes
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December 17th, 2019

I am a customer since 2012, i order every month once or twice a month. They have an excellent customer service. Only a few problems during 7 years of good service, and they always have give me a good and satisfactory solution.
I know they make all possible to pack my order fast, They attend my suggestion to ship by Fedex because are the only ones who makes fast and good clear customs duties in my city.

Date of experience: December 17, 2019

Thumbnail of user teriv15
Wisconsin
1 review
7 helpful votes
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February 24th, 2020

This company is just horrible if you have a problem with your order. I had broken wing charms (I ordered four bags of 200pieces) all of the loops were breaking off when I went to use them on a split ring. I sent photos showing them the poor quality of their product. I had to email them over and over again and they were actually RUDE about it. First old me they would do NOTHING then said 30% off then said 40% off and finally after literally begging them to refund or replace their horrible quality product they agreed to refund the amount. I feel like I had to BEG to get them to rectify this matter. I even offered to send the charms back but they kept offering me a reduced price and suggesting that I sell them in my business! I don't usually write bad reviews but this was just the worst customer service I have EVER received.

Date of experience: February 24, 2020

Thumbnail of user saids20
RU
1 review
0 helpful votes
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November 10th, 2020

I didn't know before that there is such a wonderful PandaHull store,
And I had to surf the Internet for a long time in search of good and inexpensive accessories for my crafts. And just recently on the network I came across this store! And to my surprise, the beads and accessories for my hobby turned out to be of good quality!
Yes, you need to pay for shipping separately, but it's worth it!
I definitely recommend this store for cooperation!

Date of experience: November 10, 2020

Thumbnail of user angelol62
GB
2 reviews
0 helpful votes
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April 16th, 2021

I have been using Panda Hall for a few months now to source findings for the jewellery I make. I have been extremely happy with the quality of the products and the prices and also the delivery time. Whenever I have had a query a helpful response has come back from their customer service team within a very reasonable time. I will continue to use Panda Hall and would recommend them to others.

Service
Value
Shipping
Returns
Quality

Date of experience: April 15, 2021

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Big saving on 200,000+ quality loose beads wholesale. Buy cheap jewelry findings, beading supplies for jewelry making in various shapes, colors and mediums, as well as jewelry-making accessories, jewelry tools on Pnadahall.com.

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Thumbnail of user zoez3
Zoe Z.
Typically does not respond to reviews

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