- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
PandaHall has a rating of 3.6 stars from 333 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PandaHall most frequently mention customer service, good quality, and great prices. PandaHall ranks 2nd among Beads sites.
This company does not typically respond to reviews
We did several orders with panda hall in the past which did not have a problem so we did not have to contact customer service. This last order was over $2000 and we received dyed rose quartz beads when the listing said natural.
We have been working with beads for over 20 years so I know when things are dyed and I even took the time and showed them the picture experiment where the pink dye came out of the stones because they did not believe me. Even after the picture proof, panda hall denied their mistake and said that the stones were just heated. Pink dye does not come out of heated stones.
I don't know why they are trying to cover it up because they usually just state upfront if something is dyed or not dyed. If I'm paying for natural stones I'm not paying for dye.
If you make a mistake that is fine, just admit it and refund the customer. But after several emails, The customer support still denies it and wants us to ship back the items all the way to China on our own dime. This transaction was a huge hassle and not worth the time.
We will stick with our trusted vendors locally. They cost more but it's worth not dealing with this headache from a company that does not value customers.
Very disappointed in Pandahall customer service.
Date of experience: November 23, 2020
I love Pandahall, it's actually addictive! I like that they often have sales on the items that I need. Good prices and great quality stuff too! I totally recommend it!
Tip for consumers:
You get good value for money if you order in bulk or multiple items, so I suggest placing larger orders rather than small, frequent ones. And also, keep an eye out on the sales, they offer really big discounts on certain items for a certain period of time, which is good to take advantage of.
Products used:
Jewellery making supplies, findings, gemstones, etc.
Date of experience: April 22, 2021
MAKE AN ORDER BEGINNING DECEMBER 2016... NEVER RECEIVED! WRITE TON OF EMAILS TO GET MY ORDER RESEND... THEY WANT ME TO USE THE DHL, FEDEX, UPS $#*!... REALLY KEEP AWAY FROM THEM! BEWARE! WORST CUSTOMER SERVICE ON EARTH!
Date of experience: February 4, 2017
I am updating my previous review of a couple of years back. Customer service seem a bit easier to deal with now regarding faulty products and I feel that they do handle complaints in a more professional manner than before. But processing/packing times are STILL usually much longer than they claim on the website (or in their replies here). I also notice when I compare prices to last years orders that prices have increased drastically for a lot of items (some as much as 40-60% more expensive in just a year). So even when they offer a 'Sale' or 'Free shipping' you are still paying a lot more in total than you would have a year or so ago.
For that reason it is important to demand quality and complain if products are not perfect. Some of the factories they use produce very good quality products, while some factories allow broken or poor quality products leave the factory and be shipped to customers. I have received facetted glass beads where half the beads on each strand were broken or chipped. I paid $16 for 5 strands (+shipping +import taxes). So not in any way 'cheap'. Panda Hall claim they were damaged in transit, but if that is true then the broken/chipped pieces would be in the bag with the beads. Quite simply some factories are knowingly threading faulty beads on the strands and selling them. So quality control needs to be improved greatly - and random checks are needed on what certain factories are producing. Perhaps now that prices have gone up so much they can use these profits for this purpose.
Date of experience: April 2, 2014
I love all the beading supplies from this site, everything is very good quality, love the 18k gold plated, and a plus they do have awesome prices. Fast shipping and good customer service.
Date of experience: May 10, 2021
They have amazing customer service and their products have great quality. I always shop at PandaHall for my small business and this is the best website for that.
Tip for consumers:
they have different shipping services, see what's best for you
Products used:
pendants, jewelry
Date of experience: March 12, 2021
I have been buying from Pandahall for many years, I am very happy with service and in general quality of products.
I will continue to purchase from them for the foreseeable future.
Date of experience: October 28, 2021
I have ordered many times from this website. The products never fail to impress. I keep going back to this website as its reliable and cheap.
Products used:
Everything I bought here
Date of experience: April 18, 2023
I have made several orders, high quality, I love all the items that I received, 100% recommended. Excellent price and excellent customer service. This company is the best of the best.
Tip for consumers:
It is a 100% recommended company. Very good price/quality rate.
Products used:
Chains, pendants, charms, pearls.
Date of experience: June 16, 2021
I was looking for elastic in quantity and found just what I wanted on their site. The quality is good, the price was right and shipping was spot on. Everything was double-wrapped.
Date of experience: April 7, 2020
I have ordered from Pandahall several times and have found their products to be an Awesome Value. I have ordered beads, obsidian, onyx, and other materials
Date of experience: September 24, 2020
Brilliant products at great prices, fast delivery even though I'm in the UK. Highly recommended as I have not been disappointed with any of my orders to date.
Products used:
All I've purchased
Date of experience: May 27, 2021
The perfect online jewellery making supply store.
Pandahall.com is an online jewellery making supply store with the maximum variety of beads and button that I have come across to make jewellery. I have been using products from their website for almost a year now and can vouch for the quality of their products. My clients have given my jewellery pieces great reviews especially praising their quality and sturdiness. This appreciation is because of Pandahall.com. Their offers on bulk orders and other sales also prove to be quite profitable for people like us who are in the jewellery making business. I have never faced any problem with the order in terms of delivery or quality till date. But in case I have any query I try and reach their customer services who have always proven to be prompt and friendly in offering their advice. I have been treat with nothing but care and respect which has made me feel like valued customer.
For these reasons I always recommend to give their site a go and see for yourself how great they really are.
Date of experience: September 14, 2014
I was worried buying from overseas but pandahall ended my fears great service, price and quality
Sent over quickly and never an issue with my orders
Thank you so much and I will be buying more
Tip for consumers:
They are fantastic if the amount they have to order is too high say 200 pieces you can request for smaller amounts and they have always helped me
Their prices are great and if you order a lot they also have rewards
Best company I have dealt with outside Australia
Products used:
Earring cards, jewellery making supplies
Date of experience: January 7, 2022
I strongly recommend to ask before place your qty especially it states Ready in 8 days not 3 days. One of the beads I insisted to purchase was not available at all but the listing was not taken down for many months - must comes from their operational issue. They called me from China if I want to purchase alternative. As well as other site Milky Way Jewellery wrote me every other day if I would find something from them instead with a big discount. Two weeks of back and forwarding emails they asked to offer a refund but I chose an alternative beads. This website seems to represents many different factory supplier in China which might resulted in the mixed review here. However I still get a lot of use out of their business thinking of the price of these in Japan where most supplier sells made in China findings for 4 times more unless stated as made in Japan 10 times more the price with higher quality. I am a business crafter and use both depends on my client who expect quality or lower price.
Date of experience: November 2, 2016
PandaHall is a great supplier of beading supplies. I use the cord and clasps to make hand-tied keychains. The products are inexpensive and of good quality. The shipping is very fast.
Products used:
Waxed cord, Polyster cord and lobster clasps
Date of experience: January 11, 2022
Ordered for the first time and received my order in the US in 13 days! Great pricing, great quality. Will definitely order from again. Thank you PandaHall!
Products used:
Wax Seal Stamps
Date of experience: September 1, 2022
I buy from pandahall many times the last 5 years. I am very excited and satisfied with the quality of their products and I will definitely keep buying from them.
Date of experience: November 9, 2020
I have been a customer for many years. I have always been able to find what I've been looking for, and at a great price. Recently I've needed stainless steel findings, and Panda Hall has it all!
Date of experience: August 14, 2021
So far I have received the best prices for the quantity that you get at pandahall and so far as far as seed beads are concerned they are matching in quality. I wish they could come to the US!
Tip for consumers:
Create an account and get quality beads in the amounts that last
Products used:
I have not yet requested a refund as I have been happy with purchases. And shipping is long for me asi am a US customer
Date of experience: September 2, 2022
Pandahall is great to work with. They are quick to respond if you have any questions. I have bought from them multiple times and they have a great selection.
Date of experience: August 19, 2020
Pandahall have a great range of bead and craft items in all kinds of media. I can usually find everything i want. I am a repeat customer and i am now getting quicker shipping.
Date of experience: March 26, 2020
I am very pleased with pandahall. I have purchased multiple times. The variety is amazing. The prices are the best. The shipping is great! And the customer support is on point. I highly recommend it.
Date of experience: July 28, 2021
I am been purchasing items from Pandahall for years and have never been disappointed with the merchandise. The merchandise is of high quality and I will continue to purchase items.
Date of experience: May 20, 2020
I have been using PandaHall for many years to buy my supplies and I'm very happy with them and with their products. The communication is very good and very fast all the time
Date of experience: November 5, 2020
Big saving on 200,000+ quality loose beads wholesale. Buy cheap jewelry findings, beading supplies for jewelry making in various shapes, colors and mediums, as well as jewelry-making accessories, jewelry tools on Pnadahall.com.
Thanks for your feedback about Pandahall, we really appreciate customers' feedback which helps us discover our weakness and step forward. And we are sorry for your bad impression on Pandahall. There may be misundertanding with our cummunications, hereby we would like to explain some points:
Regarding the processing time, it normally takes us 7-10 days to prepare and 1-2 days to pack the order. Since there are a huge numbes of products on our site, it is difficult for us to keep all the posted items in stock. For the out of stock items, most can be restocked within 7-10 days, and a small part may need more than 10 days to order from the factory. For orders which can not be prepared within the promised lead time, we offer three options to help customers complete the order: 1) selecting replacement: we offer discount 20-30% for replacement items 2)ship the ready 3)keep waitting. Actually, if you are hurry for the goods, we suggest you just order our items with "ready time: 3 days" which are all in stock and can be prepared within 3 days. Anyway, we understand customers' frustration when sometimes you have to wait long, and we are now trying to improve this condition by increasing our stock level.
Regarding shipping, we do hand the package to the shipping company in time. The problem is that the big shipping company like DHL, UPS, Fedex often run out of their shipping space these days especially in holiday season because of the rapid increasing international electronic commerce. We have to wait several days until the flight is to be scheduled. While waitting for flight, the shipping company can not provide any info about the package. That is why the shipping company told you that they have not gotten the package from us when you called them. Please kindly understand the shipping is out of our control after the package is handed to the shipping company. It does't make sense for Pandahall to hold customers' orders when goods are prepared, right?
Regarding complaints, we know complaint is unavoidable for online business. We are always trying our best to solve complaints in the way that is satisfactory to customers. But sometimes customers may have different views about the solution we put forward, since customers can not see the real products when shopping online, they may have different expectations and quality standard about our products. When such things happened, we suggest you return the issued items for a full refund.
Anyway, hope we still have the chance to serve you better in future. If there are anything we can do to ammend the mistake we possibly make, please feel free to contact us.