• Pandora

Pandora

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Overview

Pandora has a rating of 1.7 stars from 60 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pandora most frequently mention customer service problems. Pandora ranks 284th among Fashion Jewelry sites.

  • Service
    30
  • Value
    28
  • Shipping
    22
  • Returns
    21
  • Quality
    26
Positive reviews (last 12 months): 7.1%
Positive
1
Neutral
0
Negative
13
10
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How would you rate Pandora?
Top Positive Review

“Great Store with helpful personnel.”

Jerry F.
2/1/24

I was familiar with Pandora, having seen their product in Macys. I heard they had a freestanding store in the Dallas Galleria and so I took my wife there when we were in the area. Store was clean and well organized and although I only intended to look, I was impressed with the knowledge of the young lady who helped us. (I think her name was Jennifer) She was able to make us feel at ease and was very proud of her stores quality and selection. Her enthusiasm carried over to us and my wife bought a bracelet and some earrrings.

Top Critical Review

“Fake jewellery”

Katarina g.
6/21/24

So my boyfriend bought me £500 worth of Pandora. They send on the website it will take around 8-9 business days till it comes. First problem, it took two weeks for not even half of the stuff to come, and we are still waiting for the rest to come. Second problem was that they were fake. I wish I could be lying but they were fake as they made my finger turn green. Third problem: my gold ring turned silver, which for what i know off should not happen to a good quality ring. I would like to say, just go to the store and do not pay online because it will rip you off with fake jewellery. That's disgusting and horrible of you Pandora.

Reviews (60)

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customer service (20)
Thumbnail of user bernadettegraham59
Connecticut
1 review
0 helpful votes
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June 1st, 2023

So glad i TRIED the free version 1st... my volume is turned up to maximum on my phone can barely hear it at all...i don't mind paying for something BUT I DO expect to be able to HEAR it

Thumbnail of user carkut
Canada
1 review
0 helpful votes
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May 3rd, 2023

Marianne is always knowledgeable and very helpful, she texts me with all the sales throughout the year. I appreciate her very much.

Thumbnail of user janetj1448
Georgia
1 review
0 helpful votes
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September 7th, 2023

Very very poor & bad bad customer support over the years & purchased at different locations. $1000.00

Thumbnail of user bellchris4379
Minnesota
2 reviews
0 helpful votes
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September 5th, 2023

For some reason your guys's reception sucks and your guys's app likes to crash after 2 minutes playing

Service
Value
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Quality
Thumbnail of user dfinucanewatts
GB
1 review
0 helpful votes
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August 25th, 2023

I have had the worst experience of customer service I have ever received today at the Pandora Watford store. I went the store with my daughter to purchase a birthday gift. We browsed the store them went to the centre till area where we saw a charm we wanted to have a look at, the lady was helping 2 other customers and had the tray out with the charm we wanted to look at on. I asked if we could have a look whilst the tray was out, to which the assistant replied " I can only serve one customer at a time". This is fair enough, but she was very curt and never even looked up at me. We then waited but the I saw another assistant had become free and the desk at the back of the store so we made our way over, I smiled and hadn't even get a word out of my mouth when she looked at me rudely and said "that lady was here before you" bearing in mind we had now been in the store for about 20 mins and I saw the lady just walk in!
I then tried to explain that we had been waiting to be attended to, she basically ignored me and carried on attending to the other customer. My daughter and I then walked back to the centre till, the assistant continued to look up at me as she could see I was not happy and then proceeded to shout across the store, there is a sign over there hat tells you where to cue! She was so rude and I was so angry that I then left the store without making the purchase I wanted to.
Both assistants were very rude, lacked any kind of customer service training and quite frankly are not fit to serve customers.
Pandora, absolutely disgusting, you have just lost yourself a very good customer who buys regularly for birthdays, Christmas and throughout the year.
You seriously need to contact you Watford branch and deal with your RUDE staff. Will be making a formal complaint.

Thumbnail of user elizabethr2563
Texas
1 review
0 helpful votes
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September 11th, 2023

The ladies at the store located in the Mall of McAllen, Texas are very rude and treat the customer badlyI had never bought in the store and this is the first and last time I buy.

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Value
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Thumbnail of user yamiletm8
Florida
1 review
1 helpful vote
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July 16th, 2022
Verified purchase

The best place to visit and buy, they are very friendly and helpful, customer services 5* Plus, I recommend it highly PANDORA AT INTERNATIONAL MALL!

Service
Value
Quality
Thumbnail of user georgeb160
Canada
3 reviews
25 helpful votes
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August 31st, 2016

You've made a life easier for millions of men! I don't have to think a lot about what to buy for my gf, she ALWAYS wants pandora LMAO

Service
Value
Shipping
Quality
Thumbnail of user damarisc
Puerto Rico
1 review
0 helpful votes
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December 12th, 2015

Solo que no envian lo que uno pide y luego de que te envian otra cosa no la protegen y llega rota. Compre una sortija para mi hija y me llego una pulsera de nina toda rota. No voy a comprarles mas a ustedes.

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About the business

Discover our unique selection of jewelry including hand-finished charms, bracelets, necklaces, rings, and pendants to match your personality. Shop now and find a piece of jewelry that you or your loved ones will cherish.

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