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  • Panera Bread

Panera Bread

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Overview

Panera Bread has a rating of 1.5 stars from 481 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Panera Bread most frequently mention customer service, chicken sandwich, and grilled cheese problems. Panera Bread ranks 338th among Restaurants sites.

  • Service
    208
  • Value
    217
  • Shipping
    52
  • Returns
    61
  • Quality
    195
Positive reviews (last 12 months): 8.9%
Positive
4
Neutral
0
Negative
41
104
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How would you rate Panera Bread?
Top Positive Review

“My names freddie nolen and im a slut for Panera”

Freddie N.
5/27/22

I love this place so much, especially the iced coffee, me and my baseball "teammates" aka lovers come here often and get the rice bowls

Top Critical Review

“Yuck”

J.L. F.
7/17/22

Food did not match the menu pictures or the TV ad. Very deceptive advertising. Chicken sandwich was a tiny piece of burnt chicken, 1 small piece of wilted lettuce, no flavor good or bad. Too expensive. So disappointed, will never eat there again. If you have never been there, good luck finding your way around. No staff member offered any assistance. The pink lemonade tasted like a powdered mix and burned my throat.

Reviews (481)

Rating

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Reviews that mention popular keywords

customer service (41) chicken sandwich (23) onion soup (9)
Thumbnail of user lindar2004
Tennessee
1 review
0 helpful votes
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September 21st, 2021

Doesn't Panera know the definition of a soufflé? They don't have crusts! The breakfast " soufflé" was egg & cheese on a soggy dough.

Thumbnail of user mey40
Maryland
1 review
0 helpful votes
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January 19th, 2022

My sandwiches barely have anything inside. The bread is good but I was ordering a sandwich, with cheese.

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Thumbnail of user jaclyns64
Oklahoma
1 review
0 helpful votes
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October 15th, 2021

Order was messed up, did not live up to any expectations, $40 for two sandwiches that were not good, very disappointed

Thumbnail of user jennaw79
Arizona
1 review
0 helpful votes
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May 26th, 2020

I'm so done with Panera! I wasn't happy when they took over Paradise Bakery and cheapened all their awesome recipes, but I went back occasionally, and was always disappointed somehow. Paradise Bakery was the bomb! Panera made all their recipes smaller portions and increased the prices. I went to Panera on Lake Pleasant Parkway in Peoria, AZ last week and that was the final straw. Got a pick 2 combo with chicken walnut sandwich and a corn chowder. Didn't get the pickle with my sandwich, nor did I get the baguette with my soup, but those are minor things. When I opened the sandwich it had 1 tablespoon of chicken walnut salad on it! WTF? I hadn't even noticed the other missing items yet, so I turned around and went back through the drivethru and they explained that is the amount in the scoop that Panera allows. Then on the way home I opened the soup only to find it was a very watered down (almost clear) chowder that looked like someone opened a can of generic soup and poured in the cup ~ not like thick chowder should be. Flavorless and watered down. Then I noticed the missing pickle and baguette. It's ridiculous how they've really let this place go. I'll never go to a Panera or say a good word about them again ~ disgusting!

Products used:
Chicken walnut sandwich, corn chowder soup, molasses cookie

Value
Quality
Thumbnail of user kalyas1
California
4 reviews
17 helpful votes
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December 6th, 2020

I don't know what he's bad reviews are saying by Panera has the best food ever your grilled cheese is the best. The bread is also really good.

Tip for consumers:
EAT THE GRILLED CHEESE FROM PANERA!! YOU WILL NOT REGRET IT TRUST ME!!

Products used:
Grilled cheese

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Value
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Thumbnail of user maxk109
New Jersey
1 review
0 helpful votes
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March 11th, 2021

Cashier did not care for my order it was wrong a liar I will not trust this cashier with money. Accuracy Matters not really

Thumbnail of user lindas2902
New York
1 review
0 helpful votes
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December 18th, 2020

Dont like to complain, but hardly any feta on Greek salad, should be called Plain salad.
Otherwise salad was fresh, and dressing was good.

Thumbnail of user abdallaha35
California
1 review
0 helpful votes
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September 9th, 2021

My experience with pineapple bread in North California very rude and racist. The one in Elk Grove the worst

Thumbnail of user nvburns38
Missouri
1 review
0 helpful votes
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July 10th, 2023

My four-cheese souffle was delicious. The only complaint I had was the bottom crust was a tad too done, bordering on burnt. I love their menu!

Thumbnail of user eddiea133
Minnesota
1 review
0 helpful votes
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December 14th, 2022

After paying that high price for a chicken sandwich I thought it would wow me NOT wish I had my money back and go get a Popeyes chicken sandwich meal for that price and better tasting in my opinion

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Thumbnail of user tylere282
South Carolina
1 review
0 helpful votes
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October 13th, 2023

No bread bowls! What your known for! Now bread bowls! No bread bowls! No bread bowls! No bread bowls

Tip for consumers:
No receipt either!

Products used:
Soup and sandwich dude

Thumbnail of user csccg
New York
1 review
0 helpful votes
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June 18th, 2023

Decaf coffee has been cold the last 3 x I have been here. The wait for fresh coffee is too long. They seem to be short staffed.

Thumbnail of user barlondacosta1668
New York
1 review
0 helpful votes
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September 11th, 2023

The food is very good but unfortunately the bathrooms are very dirty in this location, they look like subway bathrooms

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Thumbnail of user cherylb1684
Florida
1 review
0 helpful votes
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July 27th, 2022

This was the NASTIES smootie I've ever had. I took one sip and spit it out. Tasted like sour yogurt.
I only gave it a 1 because it was fast service.

Thumbnail of user allisonc53
North Carolina
4 reviews
4 helpful votes
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September 4th, 2017

The bread bowls were delicious but the salads were ridiculously priced. Overall I enjoyed my meal. I would go back again.

Thumbnail of user michaeln2307
Massachusetts
1 review
0 helpful votes
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February 1st, 2023

The onion soup is great!
The tuna salad sandwich lacks one thing, tuna!
A lot of bread but very minimal tuna

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Value
Quality
Thumbnail of user christopherh100
Pennsylvania
2 reviews
1 helpful vote
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May 30th, 2017

I never have problem with Panera the service is always fast and fast with iPhone app for pick up. Soup is always the best and sweet buns.

Service
Quality
Thumbnail of user shirleys978
Michigan
1 review
0 helpful votes
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September 12th, 2021

My husband's sandwich had a completely raw piece of bacon on it, one slice completely raw... my salad had rotten tomato in it. No

Thumbnail of user benjaming189
Florida
1 review
0 helpful votes
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May 13th, 2021

Completely disappointed, I placed an order at 10:30 am to be delivered at 11:30 am. I got my order at 2:10 PM.

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Value
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Thumbnail of user melodies38
Arizona
1 review
1 helpful vote
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June 8th, 2022

First picture is what I ordered, second is what I got. Didn't taste good and bowl wasn't full. Disappointed.

Thumbnail of user susand1661
South Carolina
1 review
0 helpful votes
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July 7th, 2021

Sandwich was dry and not put together well. The onion soup was just not good. They weren't busy but nobody even recognized that I was there.

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Thumbnail of user herminiad
California
1 review
0 helpful votes
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July 14th, 2021

I wa looking forward to a large salad. So disappointed. Let's me forget about the size, super small and not enable. Tossed it away.

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Thumbnail of user michaelw3859
Maryland
1 review
0 helpful votes
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September 24th, 2021

Panera M. D. owned by Brian Lemek LLC violates discrimination laws in hiring and firing! Seniors don't give them your business!

Thumbnail of user lesliem407
Minnesota
1 review
0 helpful votes
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October 6th, 2020

The kind you make at home from a box is better. SO disappointed! Soupy too and I don't think it was real cheese either.

Thumbnail of user eleanorc119
Wisconsin
0 reviews
0 helpful votes
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January 11th, 2022

The bread bowls arent reuseable? I went to put mine in the dishwasher and it didn't hold up? This really made me sad and i wont be coming back.

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Value

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