Panera Bread

Teriaki chicken bowl is awesome but $12 for half a bowl is not worth it. Really disappointed in this.

The manager of Panera on morgan on the 27th Street was very rough to his employees. It's brutal I feel bad for the employees.

The Panera on Cape Coral Florida on Cape Coral pkwy is way under staffed and New Yorker that takes our order is coughing and tell customers what to order, This Panera has gone downhill quick

I wish I could give this place 0 stars. I was totally amazed at the treatment I just received at this so called establishment. I placed an order for lunch... rather large order for delivery on their site... like always when we received our order it was wrong. Now I paid a delivery fee on THE PANERA website for them to deliver my food. Today the order was missing soup. I called the café and reached a... person... named Peyton. This was the rudest nasty person I have ever spoken to. He spoke over me was nasty rude and obviously was not a professional. Basically I was told that it was my problem and if I wanted the over priced soup that I PAID FOR AND PAID TO HAVE DELIVERED THAT I NEEDED TO COME AND GET IT. He then hung up on me... not surprised from an obvious person of this class. I called back and he picked up the phone and hung up on me 4-5 times. I called customer service and was told in a nicer manner that this was my problem and again if I wanted the soup I could go pick it up. I then ask for the managers info and was told they have no Idea who that is. OMG what kind of company is this. I will make certain that this information is circulated through out the internet as people need to be aware of the type of companies that they support. We are a very large company and this was for a business meeting of executives and they were all in the room when this happened. I was glad to hear that they all wanted this review in an email so that we were able to send it to all 6 companies distribution list reaching thousands of individuals so that more people can be aware of exactly how important Panera thinks their customers are... I am asking you to rethink spending your money at this company but especially not at this particular location because obviously they allow people like... Peyton... to represent them and you may or may not get the food you pay for and just because you pay a fee for delivery it is still your problem if you don't get your food. Really... WOW.

Ordered Chicken Frontega watery and disgusting. Asked for chips, got bread. Mac n cheese sandwich the worst!

WARNING! BAGUETTES ARE NOT GIVEN learned this the hard way. And they call this place Panera "Bread"…Disappointing.

W. Irlo Bronson Memorial Hoghway best service from cashiers. Coffe was a bit weak for my taste but delicious anyway.

I ordered 3 Packages of Panera Small Scones for a Ministry Ladies Retreat. I ordered 3 days in advance. I received confirmation my order was ready 1/2 hour before arriving. I arrived at the store on time. The Employee waiting on me indicated my order was not ready. She found one packet of the mini scones. She asked if she could replace the mini scones with larger scones, and I said fine. She put 4 scones (There are 10 scones in each of the three packets I ordered.) She indicated she was going to the back to locate more scones. She came out and gave me a large brown bag. I said Thank You and went out to my car. It contained the one bag of mini scones and 4 regular size scones. I went back into the store. They were very busy handling other Customers. I saw the young lady who served me, and I asked, How could you deceive me by giving me less than half of what I ordered and sending me off like you had taken care of me? She said she was sorry and continued helping the other Customers. She looked over and said see if you an find anything to replace what you ordered. I walked around, but they had very little left in their display, except Bagels, which I did not want. I finally picked up the last box of pastries. I really did not want them, but it was obvious no one cared. I returned to the Cash register. The young Lady continued helping other customers. The store was crazy busy, but all that did to me was make me feel they did not care about the way I had been treated. I stood there a couple of minutes. Another employee walkded by. I stopped him. I explained the siutation. I asked could I walk out with this box of pastires. He said yes. I left. I have never received worse service than this. I not get what I ordered online. Additionally, Panera Bread did not offer a refund, apology, or any form of kindness in Customer Service. This is extremely sad! This was the Panera Bread store on main street in Cartersville, Georgia.

I wanted to treat my family tonight to Panera Bread because I'm not able to cook for them because of a medical procedure and just got home from the hospital. I had a friend of mine pick up food, and when he dropped it off, I noticed that 5 items were not there, but they sure charged me for it. I called twice and spoke to 2 employees, and they both put me on hold to get the manager, and after 20+ min between both calls, they hung up before I was able to speak to the manager. I paid close to $60 for me and my children, but I wasn't able to make sandwiches for them tonight and for their lunches in the morning for school. They were so disappointed. Panera just threw in 3 small bags of chips instead of the foccacia breads and french bagguets that I ordered. So 2 of my children had to eat something else. I drove up to the location to see what was going on, and the manager on duty was a short African American female around 25-30 years old. She was very rude to me the entire time and offered me 2 options of bread replacement that I told her my children would not eat, but she didn't care and insisted that's the only 2 options. I asked for her for a refund for the items that I paid for but did not receive, and she took my receipt and rudely walked away with an attitude as she mumbled something. I kept my composure the entire time and didn't raise my voice once, but she seemed too busy to deal with me and seemed very preoccupied with something in the back. She didn't apologize once and didn't say thank you for coming in for the mix-up.

I WILL NEVER GO THERE AGAIN! 1 Star

Location:
1009 University Blvd
Suffolk VA *******

Date/time ordered was 5pm February 2,2022 (Pick up time 715pm).

The picture I added was just another issue. $13 for a half made salad and it seemed so rushed.

Order# *******

I am 13 and my dad was here but i ordered and got my sandwhich which was thrown on the plate touching the table and pushed towads me without even looking. They also made it twice but still after i said no avacodos they still put them in. When my dad and his friend got the same thing is was nicley done. Mine was quickley tossed together. No sause. Barley any chicken and alot of avacodoes which i said not to put. They also said give it to that KID. I have been fasting for a whole month and this is how my first breakfeast in while is? Disrespect. I gave u 1 star. Just because im a kid doesnt me i dont like my food GOOD. I will BRING YOUR BUSINESS DOWN EVEN THO I WENT HERE ALOT BEFORE RAMMADAN. EID MUBBARAK. U BAD PEOPLE. My dad is the president

Ordered a steak sandwich
Bread was good but there wasn't enough meat to cover the bun
Shrewsbury location Pennsylvania

Manager love to say "well I am the manager right now and what I say goes" 8:39 pm on a Monday night
So we left and they lost a sale!

I walked in the Bethel Rd store at 7AM. Immediately the man working there asked to take my order. I ordered a dozen bagels to go. He then looked at his computer screen and began to put together a different order. He put some bagels on the counter that weren't in my order. Then he started on my order. He started slicing a few of the bagels and I told him he didn't have to slice them. Then he put together another order, that WASN'T mine. He place some bagels on a pan and put them over on another counter. Then, he went back to my order. He kept looking at his computer screen and then back to grabbing bagels. As he was slicing bagels, I noticed he was adding other bagels that weren't in my order and slicing them too. Huh? I didn't say anything. Then he finally starts putting my bagel order in bags. Still not finished with my order, he asks the guy in line behind me what he wanted to order. The worker proceeded to get that mans order, took his money, gave him his order and sent him on his way. THEN, still not finished bagging my order, the panera worker asked the next guy in line behind me for his order. I blew. I let him no that NO absolutely was he not taking another order from someone else before he finished bagging my order. He was not at all apologetic. He bagged my order and while he was bagging it, before he even handed it to me he again asked the guy behind me for his order.
This is totally innappropriate. This guy could have thrown my 12 bagels in a bag when I arrived at 7AM. And I could have been out of there in 2 minutes or less. Instead I had to wait for him to put together several other orders, I assume pick-up orders, as well as the others in line behind me, before he could finish with mine. Totally unacceptable.He was rude, and unapologetic. If this is how Panera wants to do business, with terrible employees and terrible customer service, I will not be going back.

This was at the Southlake, TX location:
I placed an order at 12:42pm, for pick up at 6:15pm. It was for 2 Premium Family Feast and an extra soup. I placed the order early to give you enough time to prepare it. I arrived at 6:19pm and it wasn't ready. The girl told me that they were finishing it up. Then the manager came out and asked me my name. I told her and told her when I placed the order and that it was over $100 order. They started making the order. I had to wait more. I received my order, but the 2 Family Fests were mixed together, so I had to take everything out and separate it into the 2 orders that I placed. Then I noticed that ALL the sandwiches weren't marked what they were. I told a lady and she apologized and told me that she has been there for 12 hrs. I don't see what that had anything to do with my order not being ready after I gave you 5 hours to prepare it and that the sandwiches weren't marked. She had to open them up and see what they were, then folded them back up and put another sticker on them. They looked terrible. I was giving these to people and they looked like they were all opened and closed back up. Which they were, but not by me. I was embarrassed to give them. I finally got out of there at 6:40pm.
I realized that you are short staffed and have people working 12hr shifts, but you are also not taking care of your customers. I spent over $100 and was not offered anything for my extra time waiting and that I had to repackage everything myself.

When i went theri i got 3 sandwitche;s and they did not SATISIVE ME and were NOT TASTY me sons mouth got filled iwth no tasty meat and we ARE NEVER GOING BACK>

Go into a fast food restaurant like Taco Bell, with a walker and a few bags hanging on it and see how you are treated. They'll take your money for food, then try to get you out of their store as quickly as possible. Use the restroom? They'll tell you it's locked, someone is in it, or its out of order.

Panera Bread is one of the worst companies out there at treating all people equally. They resent any customer that doesn't meet their standard of "middle" to upper class, between 25 and 55 and "white". They feel that any visitors like seniors, handicapped people, the disabled, the homeless and minorities drive their best customers away. So they have declared war on these people.

If you check the reviews of Panera Bread on the web, you'll find that they have management problems. Some of their managers are quality, while others are subpar and don't know how to manage or treat people.

California is the worst state for Panera Bread because there are so many people in these categories.
I personally go to a coffee houses at least once a day because I work online and like getting out of the house. Depending on what area I am in, I'll often go to Starbucks, independent coffee houses, Burger King and sometimes into restaurants. I never have had any problems with management and the staff. They like me and welcome my business.

Starbucks and most of the independents do a great job of welcoming all people; usually the only requirement is that you wear a face mask.

I personally am a senior and went into the Panera Bread in San Jose and ordered a refreshment. I asked for special consideration because of a health problem; The clerk who took my money was too afraid to give it to me, so she asked the manager who did.

After that he simply harassed me during my two hour stay while I was in the restaurant. He watched everything I did, probably with video cameras, and every time he saw something he could complain about, he came over and bothered me. For example I got something caught in my tooth and used a tooth brush for about five seconds to remove it. He was there immediately harassing me!

He was rude, undiplomatic, shouted and yelled, cut me off and lied!
I packed up and left immediately! I was shocked! And I feel for the employees who have to work for someone who treats them and customers like that!

I simply have not had any problem until Panera!

This manager was abusive and insulting and acted like he was at war with the customers.

Dear Panera Bread: You'll do better off embracing the disadvantaged. Start a charity to help them. Befriend them. Being war with the disadvantaged will simple get you negative comments that will go viral on the web and eventually put you out of business!

All of us together will be better off if we treat all people kindly and with compassion during these trying times

Thank you,

From a Concerned Citizen

Worst restaurant ever. Made me sick. Never go there! Can't imagine why they are still open.

Even on Monday mornings, these folks are in a good mood. Or do an excellent job pretending.

Food isn't amazing, but I love the option to order online!

I was very disappointed in this salad! Pricey $9.29 without meat mostly only lettuce. Incredible

I used to love Panera's chicken noodle soup.! They changed the recipe and now it's horrible! Nasty!