Panera Bread

We dined in yesterday, and was helped by an excellent employee called Bobby in the New Hartford Panera. An outstanding waiter, he took our dishes fast and went out of his way to please us. We had a wonderful conversation. I will be coming back.

Worst decorated cookies I've ever had! Worse than an 8 year old learning to bake type of cookies. Too fat, tasteless, no flavor, hard, crumbly. Don't waste your $$$! This has happened time & time again, different locations, different cities.

I was in drive thru when my car died and we moved it out of the way i called inside to see if maybe they had cables... and thanks to one great employee they saved the day! They went above and beyond the call of service thanks so much for your help. Great sandwiches as well

Just had their new "Signature" chicken sandwich. Limp, lifeless, and lacking anything approaching taste. My wife had a chicken croissant with literally two tiny pieces of chicken. Only thing worthwhile were the chips. What an awful fall from grace.

Got Marsala soup. No chicken or other vegetables are visible. Looks like mush. Also rice added into soup. Never going back. Paid 9.00 for bread bowl and we had to go back because we ordered four bread bowls, and they only gave us two breads which is ridiculous way too much money for this quality of food way too many places around here to buy stuff, including Indian restaurants, which I'm sure I taste better than this

Well, the bagels were... hard. (I stored these bagels airtight in the same bag they handed to me, but not too long later, I tried ripping it apart with my hands to no avail, as it was seemingly like cardboard. However, I personally think that cardboard would've ripped easier than this bagel. Guess I'm going to have to go hungry for now; thanks a lot, Panera! I absolutely loved starting my day with cardboard and bland cheese~! :)

I am just leaving the Jordan Creek Town-center Panera in absolute aw! No rating is high enough for the outstanding service I not only had to myself, but witnessed with the customers surrounding me.

I was greeted with a friendly smile and a warm welcome as Keith held the door for me. He also did the same with a sweet elderly couple. Our orders were taken and our meals promptly made. The meals alone were phenomenal and so fresh!

What warmed my heart the most was when Keith helped this elderly couple find the best meal to fit their taste pallet, help them to a seat, and walk around to see how everyone was enjoying their food.

If it were possible I would give a 12/5 star rating! A 45 minute drive will never stop me from visiting to enjoy a delicious meal. Thank you to the staff and especially Keith for making this such an enjoyable experience! I will see you again soon

We just had 10 box lunches complete with salads, 1/2 sandwiches, cookie & baguette delivered to our office. They were right on time & the food was absolutely delicious. Everyone had their own boxed lunch & it was awesome. Thank you! :)

The main reason I waited years to order from here is their pricing. $10 for a sandwich, $13 if you have it delivered! It better be the best sandwich in the world! Nope! The chicken smelled like a wet dog. The bacon not only didn't look cooked it had the weirdest texture. And the avocado? There barely was any! And let's not forget the dab of Mayo! So sick of these food places raising their prices and giving us the worst quality food possible. So I'm done ordering out especially from this place!

I ate a turkey bacon
They gave me bacon bits
We ordered soup and they just threw bread in our bag instead of separated also they did not have chips or lettuce at 5p
Your restaurant should never be out of product.
I will never eat there again and it was my first time. Does my sandwich look appetizing?

I have been to drive thru 3 times in the last several months. Each time I can see my teller preparing my food using the same gloves she taking money with. No paper, or scoop used. Actual gloved hand reach into strawberries and sprinkle on my oatmeal. The same today I believe this trip will remind me not to go to Panera again. Love the clean food idea, but you better work on the hygiene

You pay high prices for food/drinks and you barely get anything if at all the correct order! I ordered two 20 oz iced coffee's and definitely over payed for them and when I got them they was only half full. Such a rip off! Go to Dunkin or Starbucks, at least they give you what you pay for!

A while ago I took home a salad to go and it had no dressing. Haven't been back until tonight, about a month later, for an order to go. My sandwich was so loosely wrapped it fell apart in the bag. My Fuji apple salad had not one apple. Note, that now when you pay at register they now ask for a tip. Subway does a better job and it's cheaper. Heck, McDonalds does a better job. Probably won't be back unless eating in location which I don't much anymore because... well because of Covid fears. (photo was after I put sandwich back together.)

I ate here twice. The first time I got the chicken caprice. Disgusting! I had the $#*!s for 2 days after eating this garbage! The second time I got the smoky chicken sandwich. As you can see in the photos, it is a pathetic piece of $#*! sandwich! All roll, 1 piece of cheese, horrible flavor. Who messes up pasta salad? Really? It's not hard to make, come on now! If you can't make a simple pasta salad, you are an idiot! This place is for people who have no taste buds, a bird appetite & don't know what good food is! THIS PLACE SUCKS! WHAT A PATHETIC JOKE!

Shame on you, Panera, for pulling the wool over dedicated customers eyes. Your most recent 25% off your next order, code 25SPRING22 coupon is very deceiving. So much so that, even your employees had a difficult time explaining why a $57 order with coupon applied, totalled $52. Then deep down in the finest of fine print, an employee discovered wording stated that maximum coupon value would be $5. Why not just state that it is a $5 off coupon?

I hate to say but it's obvious this restaurant has went down hill in a major way. My sandwich was undercooked, restaurant was dirty, soda machine didn't work, kiosk machines all not working. Overall experience was terrible, i would no longer recommend this place.

I am a HALAL eater. Don't and won't eat bacon at any cost. We ordered one sandwich and couple of soups. Before placing the order we talk to the lady who was there and told her not to add any meat or bacon or anything but veggies. After getting the food we started eating and realized that something is different. My bad that I didn't check. They put the whole amount of bacon as they would do normally. Ugh! We left our table very upset and I am never ever going back there ever.

If you order delivery you need to check the order as it arrives. They do not check their orders and twice now I have found parts of the order missing. When you plan a luncheon with 3 people and one person's lunch is completely missing it makes for a very bad experience. We made the best of it and shared everything to make up for the missing food but I will not order delivery again form them.

Visited the store on Ernst Barrett Parkway in Kennesaw Ga on Aug 14th, 2020 at 7:00 pm. Ordered grilled cheese sandwich, along with other items, and used curbside pick up. When I got home, I discovered that the grilled cheese sandwich was inedible. The cheese was melted, but burnt in spots and ice cold. The bread was soggy, and it looked as though the food had been dropped on the floor and then stepped on. I would not allow my daughter to eat this mess. I paid $8 for this? Tried to call the store but no one answers. Will not visit this store again.

Panera keeps taking a nose dive. The quality of their food has gone from 100 to 0. Their customer service sucks. They consistently engage in marketing manipulation tactics in order to control their customers, by removing popular items from their menu. This is because their vendors convince them to buy new items, and they remove other items from their menu in order to force their customers to try the new ones.

Look at all the wonderful dishes they have removed, and refuse to bring back. And every time you ask them, they play stupid and change the subject.

Potato soup. Cuban sandwich. Cinnamon coffee cake. Tomato mozzarella salad. To name just a few.

I for one will not allow myself to be manipulated or controlled, or told what I can or cannot order. As long as Panera wants to ay their games and manipulate customers, I will not be going there.

20 years ago this place was the bomb. Lines out the door. Food was amazing. Now they need to shut down for good. They will not be missed.

The site keeps popping up prompts that block your view of the screen and require to to accept/reject offers. With each site page, the nightmare continues. Why are so many companies doing this on their sites?

OOPS! Sitejabber is doin the same thing

I been coming for 5 years and as of today I will no longer be giving my business to them. I pay over 5 dollars for yogurt and granola I don't get any fruit so I ask for a little extra granola and until today it was ok. The portion of granola given to the portion of yogurt is absolutely nothing. I get almost no granola in every bite. It's crazy seems the amount I'm paying

I recommend Panera Breads flat bread pizza because the sauce is extraordinary and blasting with flavor. When you take a bite of the pizza you feel like your in heaven! The pizza is very filling and can fill you up when your starving. I recommend the cheese pizza other than pepperoni.
Sincerely your friend, Alfredo.