Panera Bread has a rating of 1.5 stars from 481 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Panera Bread most frequently mention customer service, chicken sandwich, and grilled cheese problems. Panera Bread ranks 338th among Restaurants sites.
I love this place so much, especially the iced coffee, me and my baseball "teammates" aka lovers come here often and get the rice bowls
Food did not match the menu pictures or the TV ad. Very deceptive advertising. Chicken sandwich was a tiny piece of burnt chicken, 1 small piece of wilted lettuce, no flavor good or bad. Too expensive. So disappointed, will never eat there again. If you have never been there, good luck finding your way around. No staff member offered any assistance. The pink lemonade tasted like a powdered mix and burned my throat.
I ate at the Panera Bread in Cape Girardeau on 07/18/2021 and it was terribly. The place was dirty, the staff was rude. When we walked in an employee was setting in a booth with their feet up on the table. The manager took our order and when we asked for the chips that were included with our order he threw them across counter at us. I ordered soup and it was poured all over the bowl, plate, and everything on the plate. I would never go back to Panera based on this visit This store has been consistently bad but this was by far the worst visit.
Tip for consumers:
Don't eat here.
Pretty much done with Panera. High prices for small portions. A couple of years ago they reduced the portion sizes of their soups and now they have done the same with their bakery muffins. Will be going elsewhere from now on.
I have had issues with the food but this is garbage. I got a "bowl" of chicken noodle soup. Noodle broth is what I actually got. The "bowl" is what used to be a cup. For the price paid you get filler. The sandwiches are all bread. Complete rip off. Thank you very much...not
While sitting and eating half way finished with our meal were asked to move. When we questioned why, we were told we were to close to the table behind us, but in reality they were placing us at another booth right next to other people. (the same distance away) We were rudely talked to, told they were going to call the police on us and all we wanted to do was finish our meal which we were almost finished with. This is very rude just because we were senior citizens, we were treated so badly and threatened.
This place was so bad I wanted to throw up. It was so expensive for 4 people. Never go here unless you want some trash $#*! food.
Tip for consumers:
Dont go
Products used:
Middle finger
I ordered a souffle, fruit cup and bottled water from the Chesterfield MO location off of Clayton Road. The souffle was tossed in the bag with no cover. Asked the driver why it was not in a packaged container, and his response was, "they don't put souffles in a packaged container." Well they always did before. Then there is no fruit cup. They have marked it out on my receipt. They advertise food that they do not have and no one calls or notifies you. This is my last order with this Panera.
The people who work here have kicked my daughter and her friends out EVERY time they come because they only ordered 1 pizza. They said they can only stay if they order 2. They then continued to kick them out.
I paid 56 bucks for an order. That order contained two tiny sandwiches (looked like they were for toddlers), two small drinks (which were decent), and a free side of a baguette. The baguette was broken inside the bag and wasn't even wrapped in plastic or a protective covering. Absolute rip-off.
You people keep raising your delivery costs, and your food is not worth it! Delivery cost at $4.00 is absurd! Soup cup also is NOT worth nearly $7.00. So, for $15.00 you will deliver an "OK" cup of soup. You've lost a long time customer!
This USED to be such a great place to eat. I can't find 1 positive thing to say. No selection in sandwiches- if u don't like chicken u'r out of luck.2 choices of salads small and large- they should say "snack size" and large. Small is the size of "pick 2" category. I got a handful of brown wilted lettuce 4 pieces of " compressed chicken" and the smallest container made in restaurant supplies of Caesar dressing for $8.33! My coworkers couldn't believe the salad when I showed it to them. What a rip. I know it's inflationary times, but it's also gauging times for some places. Now I know why I was the only one on line during lunchtime. I will be joining the missing. Au revoir Panera!
Fed up ordering in this place. I ordered a turkey blt. No avocado French bread. I got truly acacado all over it I'm as smashed Io onto whit sliced bread. Last time I ordered a sausage breakfast sandwich no egg. They gave me bacon no egg. I expect to get what I order.
Your tv ads and in store ads for your Pepperoni and Mozzarella Melt look nothing like the sad item I just received. Cold pepperoni, three small chunks of mozzarella and almost no sauce. At lunchtime, this store was empty and now I know why. Sad, Panera, you used to be quite good. McDonalds is looking good at present.
Products used:
Small greek salad.
Unfortunately, the Panera in Cedar Park, TX failed again. After getting a salad to go last time with 1/2 rotten lettuce and lack of content I decided to give them another try with a different item as some time had gone by and I was wanting something to go close by. I ordered the Magherita pizza, easy on the cheese. When I got it home it was stone cold. Zero cheese and tasted like cold tomato sauce on bread. Quite perplexed. I called the store after the last incident and did not hear back from anyone. I will not bother this time and forget about going here again. For their prices or anyones for that matter rotten food and cold, uncooked pizza not worth it.
Products used:
Food. Threw it out.
Breakfast sandwiches taste good if you like eating mostly bread. The breakfast sandwiches only have a small slither of egg on them and the eggs are cheap to buy, but, Panera Bread is stupid and are cheapskates that do not have enough brains to put another egg on it like it cost too much. No wonder the drive thru is empty in the morning. Can't fix stupid...
Products used:
breakfast sandwiches
1/2 a turkey sandwich with ONE tiny piece of turkey for $15.30? Really? You've got to be kidding! You can get a way better deal anywhere else. Never ever will I go back!
We ordered two chicken sandwiches, expensive and not good at all!
They came only with chicken and crunchy pieces of what they said, mozzarella chips! No salsa, no salad, no tomatoes, just a flat bread with chicken…. Really bad
Tip for consumers:
Don’t waste your money!
Products used:
Chicken sandwich
My wife and I frequent your restaurant in Ft Wayne, In several times per month and we have been satisfied until lately. They do not brew hazelnut until a patron tells them that the urn is empty. Also, they do not supply decaf after 2 pm. We, as many patrons seem to be, we are elderly. We drink decaf after 2 so we are able to sleep. Since hazelnut is so popular why not 2 urns for this flavor. We generally visit store 1079
Don't know what has happened to Panera Bread. It use to be good. But my recent visits have been disappointing. No longer sell the loaves of Whole Grain Bread. Stop soufflés at 11;00AM. Even the Chicken Salad was not as good. Not going back.
Unlike other Panera locations this one thinks customers can cool their heels for several minutes before someone comes to take an order. Monday morning at 9:45 (7/11/22) I was in the location on Post Road in Westport/Southport CT to get my usual Fuji apple salad and steak sandwich. There was no one to take an order. After a while someone in the kitchen shouted I'll be with you shortly. The manager walked by seeing customers waiting to place an order and did nothing but continue his routine. After another 5 minutes wait I walked out and went to the store on Route 7 in Norwalk CT and my order was taken promptly by someone standing behind the register who cared that my order was taken promptly and sent to the kitchen. William McKinney, in Weston CT I am a member that swipes my card every time so you can see I am regular purchaser. I want you to succeed. The management at that location needs to be shaken up and turned customer centric like the others.
I went to Panera bread to get a pic to in return they gave me a sandwich that the bread was half you didn't cover the whole entire sandwich when I talk to the manager she was very nonchalant about the whole thing. I am a faithful customer and this Panera bread is in Pembroke Pines
I've always like Panera bread but today that has changed for me. As I approached the men's room I was disgusted to see that the bathroom names were changed to gender neutral! Guess what, as a male I don't want to deal with tampons in the bowl, blood on the seat and makeup on and around the sink and mirror. And I don't want to have to wait for women to exit both bathrooms when I have to go! Too damn bad if you're offended by this review but enough is enough. Next thing you know I'll be standing next to a woman at the urinal! I can definitely do without you Panera and I will!
Today I ordered 3 items from Panera, the Greek Salad was very good and came with 2 containers of dressing which is nice for the size of the salad, the turkey, avacado sandwich was really good, but the grilled cheese for our little one was Terrible! It most certainly was NOT grilled, the bread was very thick like texas toast, and the 1 slice of cheese barely melted. It was very dry and truly not edible. Come on Panera you can do better than this!
Been too long since our last to-go order from our local, Ann Arbor Panera. Loved the salad; very generous with the fruit. The large portion is LARGE. Very nice Associates in the Store at this location on Eisenhower Parkway. So happy about our order that I just bought a $100 Panera Card for myself on the Panera website. 20% off on that card because of Father's Day!
Wow- I had the worst Caesar salad from Panera. Romaine, plain tasteless croutons and some chicken. Not enough dressing and not vey big. The salad was $10.50 then add on the Uber fee and a tip and the bill was almost $21. Wendy's has better salads and MUCH cheaper. Learned my lesson!
Look at the pic! It was sitting out in hallway like this! Especially with the covid and just common sense. The bread wasn't wrapped up. Called after placing order online and told them i was in a hotel! Piss poor customer satisfaction when it comes to a clean delivery. They're food may be clean like they say but not when they deliver! Love panera but won't ever order delivery again! Questioning even eating it!? Smfh smfh
Tip for consumers:
EXPLICITLY DEMAND COVID SANITARY & CLEAN DELIVERY!!!!!
Rules of the Road Our Facebook page is a place for you to engage with each other and with Panera Bread. We want to hear from our Facebook fans and we encourage you to leave comments, post photos, videos and links but we have some? Rules of the road? ...
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.