Panera Bread

I used to love Panera bread for the bagels and cream cheese at a reasonable price. Today, I ordered from the pair two items menu. For $ 34.50 before a tip, I received a half sandwich, small salad with 1/2 egg, and a spoonful of chicken (it was supposed to be a cobb salad), and two small cups of soup. Most of what I got was baguette bread which costs about 10 cents a loaf to make. The food is good, but twice as expensive as other restaurants. They also cut off a breakfast bagel at 10:30. It is like Dunkin Donuts not selling coffee after 11:00. Give me a break. Their service, quality, and environment are going down, while their prices are going up. Get a better deal at Einsteins, Dunkin Donuts, or Subway if you are looking for a good sandwich.

Was a sip club member, cancelled due to never using it. Didn't pay attention couple months go by I see I am still being charged. Ok, paying for it got another free drink. Go online cancel again, this time I follow and again they charge my account. I go online and contact them- they need 3-5 days. I tell them not good enough voice my concerns and say I will notify authorities. I get an immediate response to provide my account information- I already did in my complaint, not doing this again. Today get email they won't refund me but will give me a reward. It took me 3 times to get it cancelled, or I hope it is, removing my credit card information now. Buyer beware

It doesn't even get a star!
I had a piece of hair in my sandwich at Plainville Massachusetts location today. She didn't even say sorry, rolled her eyes and I went to the front to complain! Worse experience I have ever had. I know it's the holiday season, BUT say sorry about the hair don't roll your eyes at me!

Front end did great and gave me a full refund of my u pick 2, and said sorry, believe they made her wear a hair net, because she kept flipping her hair still!

Ridiculous! I won't be back.

I don't know why I keep coming back! My order is never right. I'm not asking for anything special. Just a breakfast sandwich ( no substitutes) as is. I get ham instead of sausage or different bread. My sweet husband who goes to pick it up does a quick check of the food. Why do I punish myself? I guess I always think they will get it right. Maybe 3 times this year they got my order right. I should have at least 8 free sandwiches from this year alone. Awful awful awful!

The new signature take sandwich was a joke. After spending over 50 bucks I had high expectations. Dry, overcooked, bland, no sauce and only 2 Parmesan crisps? You can do better. Won't be spending money here again.

Being a worker there is hard especially when working with those teenagers. All you hear at night is $#*! talk against the customers and other employees. I don't work there but I know the baker and they say very terrible things about her and call her names. As well as the customers I've had to pick up my friend a couple of times at night and she has came out crying. They know my name and they make fun of my name as well. Chillicothe, ohio cafe is the worst I've been to.

Food did not match the menu pictures or the TV ad. Very deceptive advertising. Chicken sandwich was a tiny piece of burnt chicken, 1 small piece of wilted lettuce, no flavor good or bad. Too expensive. So disappointed, will never eat there again. If you have never been there, good luck finding your way around. No staff member offered any assistance. The pink lemonade tasted like a powdered mix and burned my throat.

After the trip to the shops we stopped to eat in Panera brad. It's the worst food I've ever eaten. My daughter and I had stomachs when we got home. The food is just awful, how can you cook and serve it to people? Paid for 2 servings 14.80. No pleasure from food not received. There was a spoiled mood for the money thrown to the wind. Would not recommend to anyone. We ate in this restaurant for the first and last time. Never again!
Bread was frozen, soup with chemical taste, very disappointed, I will tell everyone about my terrible experience

I ordered two salads in advance, one with chicken and one without. Both had chicken and they did not seem at all fresh. Lettuce was turning brown. I also noticed that some employees would rather be anywhere else but at their job. One woman borders on rudeness, not a great representation of your company. The store is located on Main Street, Summerville SC. My daughter & I ended up throwing the salads out. Great waste of $24.00.

We ordered two pick 2's today only to discover Panera had no napkins. A sign stated due to a supply chain shortage there at no napkins. This is BS. The manager can walk in any Sam's, Costco, Walmart or any grocery store and buy them. I do not accept this as an acceptable response.

Additionally, the 99 cents deal for a pastry with a sandwich and a drink is now priced at 50 percent off the pastry.

The restaurant offered a paper towel as a napkin replacement which I attached.

I will not be visiting Panera any longer.

I have eaten at Panera for a few years and it appears they have changed their bagel recipe? Also in general all their quality of food has been disappointing! I will not go back and waste any more money.

BL

If its not the onion or egg in a salad, or dark roast coffee, or brioche rolls for breakfast sandwiches, etc, etc, Panera is always out of something I order. Once in a while you find out at the kiosk, many times not. Even though I am a rewards member, I have decided to start going elsewhere (a place that is allowed to go next door to the grocery store when it runs out of eggs)! Is this company on such thin financial ice that inventory issues are due to lack of $$?

If I could give it a zero I would. I got tomato soup with mold in it and had the worst service. Did not even get my money back absolutely disgusting. Will ensure to take this a lot farther than just a complaint online

Dont apply to panara bread if your a Male the major brain is sexist and only hires females. The dude is not a man of his world sadly when I went in for my interview I seen nothing but females in the store. The store was dirty and everything.

We bought three half steak and white cheddar sandwiches for $7.29 each, two cups of soup $4.99 each, a half size Asian chicken salad for $7.79 and one large soda for $3.19. The portions on the sandwiches were so small that you were literally eating bread. See the picture. The prices for what you get are high. Out total cost of this lunch was $42.83. So not worth it!

I am right now eating a cinnamon crunch bagel and it is horrible. It is light and dry as all get out. It has no substance. Grocery brands are better than this crap. A bagel and small coffee with cream cheese sets you back over $6.00. Save your money and buy a dozen at Costco.

This is the second time I had a negative experience with this Panera in Mcdonough, Georgia. My rapid pick-up order was not on the shelf when I arrived even though I was notified it was ready. Then, they only had one item in my bag but I ordered 2 items. I had to go back in, & then they told me they're out of the other item. But yet I was charged for it! They offered no apologies for all the inconveniences. They consistently get orders wrong. Customer service goes a long way in this kind of business. I'll never patronize this business location again.

I ordered the Mediterranean Bowl with Chicken with extra chicken for pickup. After picking up my order, taking it back to work and opening the bowl, it was disgusting. They put all the wet ingredients as extra and NOT the chicken. My food was DROWNING in hummus, the tahini dressing, and Greek yogurt. It was completely inedible and I had to throw it out. Unfortunately, I couldn't take the order back to the store because of 1. Inconvenience and 2. Time and distance. I don't know if I'll be ordering from this store again. It was a waste of time and money.

This store is terrible. The staff wait times in the drive thru and the order accuracy are amateur at best. I been to this location several times. Staff is non caring and they never get your order correct. Manager doesn't care. They need to take page from Chick-fil-A. Panera is minor leagues and they don't care in addition to being overpriced for their size portions. Will be calling their corporate office Monday.

Leslie and Samantha at cafe# *******@ 2669 MacArthur rd white hall Pa, Are the absolute greatest. Always has a smile, and May I say the food is always fresh. Thank you guys for the wonderful customer service

I would never think that what used to be a good place for sandwiches, would turn into the kind of restaurant that sells 2 plain slices of sandwich bread stuffed with a slice of turkey and cheese, cold!

She makes associates train other new hires without promoting the associates to trainer (because that comes with a 50 cent hourly raise which they're too stingy to give.) my friend hasn't been reimbursed even though he got promoted to trainer and had been training people for over a month and now that he put his two weeks in she says there is no way he's getting the money he earned from training. They still pay him the associate wage which is lower. Panera only cares about drive thru times and treats their employees awfully which is why everyone quits after a couple months. Horrible management here.

I have work many restaurants jobs, an when I say Panera bread in royal oak has the worse customers. Attitude nasty, impatient, rude, mess up the bathroom, yelling at people, calling folks out there name... it's getting ridiculous! If this is u stay the $#*! home